Helping people with computers... one answer at a time.
Problems installing XP's service pack 3 could be coming from either hardware or software. Getting that machine cleaned up is the first step.
During setup of Windows XP, I get a blue screen. My Pentium 4 CPU is not accepting Windows SP3.
In this excerpt from Answercast #50, I look at a case where SP3 is giving installation troubles. The solution is going to depend on how and when the problem manifests.
So, it's a little unclear here exactly which process you're talking about.
If you're talking about installing Windows XP (setting it up from an installation disc) and you get a blue screen during that, then either:
The hardware is simply not compatible with Windows XP,
It's really difficult to identify exactly where that's going to be, especially during the setup process. I'd certainly run things like memory test software or do other diagnostics to try and figure out exactly what part of your hardware may or may not be working properly such that the XP setup would fail.
In general, if setup fails with a blue screen specifically, it's almost certain to be hardware related:
If instead you're talking about installing SP3 on top of an existing Windows XP installation, then we end up looking at a couple of different things.
One is simply what I'll call the cleanliness of your system:
The most obvious scenario is when there's malware on your machine. In fact, specifically rootkits have been known to cause exactly the behavior that you're seeing.
So the very first thing that I would do is:
Make a thorough and complete scan using anti-malware tools - anti-virus and anti-spyware.
And then, also, consider running the free anti-malware tool from Malwarebytes.org.
If that resolves the problem, great!
If it doesn't, then in all honesty, I think you're looking at a scenario where the right thing to do is to:
Backup your system completely so that you don't lose any data;
And then reinstall Windows XP from scratch.
Take all the updates, and take SP3 that way. That guarantees that you're installing to a clean system. That basically gets most all of the issues that might get in the way of a service pack install out of the way.
So, those are my recommendations.
If it's truly a Windows XP setup problem on an initial install that you're experiencing:
If it's a problem while you're installing SP3 on top of an existing install:
Then either you're looking at malware and you may be able to clean that up;
Or you may end up needing to backup, reformat, and reinstall Windows XP from
scratch so as to have a clean install on top of which you can then install
Next from Answercast 50 - Why am I getting replies to emails I sent months ago?
Comments on this entry are closed.
If you have a question, start by using the search box up at the top of the page - there's a very good chance that your question has already been answered on Ask Leo!.
If you don't find your answer, head out to http://askleo.com/ask to ask your question.