I get the message: 'Remote Assistance connection could not be established because the remote host name could not be resolved.' - What does that mean?
Helping people with computers... one answer at a time.
One common problem connecting with Remote Assistance typically involves a router 'getting in the way'.
I get the message: 'Remote Assistance connection could not be established because the remote host name could not be resolved.' - What does that mean?
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Essentially it just means that remote assistance didn't get a response from the target computer. The most likely cause in home scenarios is that there's a router in the way at the remote site. For Remote assistance to work, port 3389 must be forwarded on that router to the target computer's internal IP address.
Article C2027 - June 12, 2004 « »
Leo A. Notenboom has been playing with computers since he
was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed.
After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers
to common computer and technical questions. More about Leo.
May 11, 2009 9:43 AM
Use TeamViewer instead.
This neat little software beats Remote Assistance hands down !!!
May 16, 2009 10:23 AM
The accepting computer has to allow remote access, under control panel, system, remote. Hope this helps. Also, if using vista, you can access an xp installed computer, but not the other way around.
September 7, 2009 3:05 AM
On my NAT connection sharing my client is not able to configure Remote Assistance connection .error is that Remote Assistance connection could not be established. try again
February 18, 2011 4:58 PM
The accepting computer has to allow remote access, under control panel, system, remote. Hope this helps. Also, if using vista, you can access an xp installed computer, but not the other way around.
February 28, 2011 8:07 PM
I dom't have the solutuion I am just looking at the resolves. But they seem to be conoluted I am looking for a simple answer for my inlaws.