Helping people with computers... one answer at a time.
Scanning email downloads in real-time can interfere with a smooth download. Sometimes you need to adjust your settings.
Dear Leo, I have AVG internet Security 2012 program installed on my PC. While one of its components (E-mail Protection) scans my incoming emails for virus detection, it often causes interruptions with broken internet line connection. As a result of which, the downloading of my email messages was disrupted. Is it advisable to disable this particular component so as to give the email downloading process a smooth run? I'm using Windows 7 and Microsoft Office Outlook 2010.
In this excerpt from Answercast #32, I look at the problem of downloading emails through a real time virus scan and safety steps to take should you turn that function off.
The short answer is yes.
It's actually something that I quickly recommend when people run into problems downloading their email.
It is an unfortunate fact of the way most anti-virus programs work. When they scan email in real time, it can interfere with the downloading (or other workings) of the email program that you happen to use.
Now, in some cases, it works just fine and that's great. It gives you a little bit of added protection through the combination of anti-virus and email program that you happen to be using on that particular system.
But if it is (as you are experiencing) causing a problem, then it is something that I almost always recommend people turn off.
What I recommend you do, instead, is:
Make sure your anti-malware software is performing regular scans,
On some kind of a schedule – at least daily.
Next from Answercast 32 – If too many bad password attempts cause account locks, how do hackers hack in?
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