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Leo's Answers
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*** This Week's New Articles on Ask Leo! How do I block Windows XP Service Pack 3?
Window XP SP3 has had a fairly reasonable success rate, but it definitely causes some people problems. While I don't think it's a long term solution, you can indeed prevent Windows Update from trying to install SP3. Continue reading: "How
do I block Windows XP Service Pack 3?" * * * How do I fix errors on my hard disk?
I don't have anything specific to that error, but what I'll do instead is outline the various steps I take when attempting to diagnose and repair a problem of this nature. Depending on the underlying cause, this could be a simple fix, or a disaster waiting to happen. Continue reading: "How do I
fix errors on my hard disk?" * * * How do I reduce the amount of computer maintenance I'm supposed to do?
Leaving your computer running overnight is one common and easy way to deal with this issue. It's certainly what I do. But it doesn't have to be the only solution. But I also have to ask: NINE MAINTENANCE PROGRAMS? For starters, it sounds to me like you're doing more maintenance than you need to. Continue reading:
"How do I reduce the amount of computer maintenance I'm supposed to
do?" * * * How do I remove a pesky message in Windows Mail?
Perhaps. Long time readers will know that my opinion of Outlook Express, and its Vista equivalent, Windows Mail, is not very high. That's based mostly on problem reports I see every day. The two programs are nearly identical, but in this case there's a difference that, if you're lucky, might serve you very well. Continue reading:
"How do I remove a pesky message in Windows Mail?" * * * How should I save files before reformatting my computer?
First, I want to commend you on realizing that a reformat of your machine erases everything. Sadly, many people don't realize or overlook this aspect. There are two approaches that I recommend, and the choice boils down to understanding exactly how confident you are that you won't miss anything. And for the record, I'm never that confident, myself. Continue reading:
"How should I save files before reformatting my computer?" * * * Why am I being told I'm connected when I'm not?
"definitely not connected."? I beg to differ. That's exactly what that little balloon means. And depending on what you mean by "cleaning program", I'm not at all surprised they didn't help. Continue reading: "Why
am I being told I'm connected when I'm not?" *** A Word from our Sponsor Your PC will continue to get
slower ... Advertisement. Ask Leo about advertising here. *** Featured Comments A sampling of some of the comments that have been posted recently on Ask Leo! * * * Parental Monitoring Software: My child figured out how to turn it off - what can I do? JL writes: I agree - you cannot protect your children, or teens 24/7. However, if my 18 yr old has a beer at someone else's house, I have neither allowed it or condoned it. Our home has rules. Period. Children are exposed to way too many things, but they have to use a computer regularly for school, and enjoy games of all types (even learning games). So, we protect them the best we can. Allow what we have to. Nazi's maybe, so be it. Children are regularly mad at parents for disallowing things. It's the way of the world. The program "I am big brother" did wonders for me. What did I find? That my son had a punk friend he was no longer allowed to stay over night there, and otherwise, nothing much. The kids cussed much more than I thought to their frineds, but basically used the computer well. The pay-off, a sound mind that my children had a brain, even when they didn't know I was watching (I did not block access to anything & I was often at work after school). And, then I uninstalled it. But, you know.. when drug dealers can hang out by our schools, when kids are no longer safe outside alone to play, when grown adults pretend to be kids to prey on our children, why can't parents hang out in the computer. It's a war to protect our kids. Do what you have to do to keep them safe and healthy. And, the teens on here who feel oppressed, think about the kid at school you know who's parents are doped up or drunk, and don't care what their kid does. Your parents love you, when you were born - they didn't get a rule book or step by step instructions, and there's no help menu on your forehead. It's not easy deciding what to do, someday, you'll really see that. The program for http://www.iambigbrother.com/ hides in the background of your computer and slows it down some. But it does not show up anywhere after you delete the install files shortcuts, and is password protected. (at least back when I used it) How should I save files before reformatting my computer? Ziggie writes: Leo, since the reader mentioned a virus, wouldn't an image of the hard drive also capture that virus? How would anyone be protected if they're re-instating the virus whenever they restore from backup? Ken B writes: Yes, a full system backup would also back up the viruses. However, so would just backing up a single infected file. The idea here is to make sure that you didn't miss an important file before the wipe-and-reinstall, because after the wipe, you're not going to get anything that you missed. Once the system is reinstalled, and an up-to-date antivirus and anti-spyware program are installed, they should pick up any infected files that you try to copy back. (In fact, if you back up to a writable media, such as an external HD, you can scan it before restoring anything.) And, once you have everything that you need restored, and the system is "clean", you can do another full system backup at that point. Phil writes: I'm confused - why can't a simple antivirus scan solve the problem? - Surely if the virus can be found and healed on the external hard drive back-up(or other media) before re-copying, then surely this can be done on the existing machine - Can someone please explain? Ken B writes: Well, some people are of the opinion that "the only way to be sure you got rid of the infection is to reformat and reinstall". Beyond that, however, is the fact that many infections actively target and disable the antivirus/antispyware/etc. programs. If your system is infected, you many not be able to run the program. The typical end-user, and many technicians, simply don't have the tools and the experience to remove many of the really nasty programs out there. There are several good questions and responses above. I want to touch briefly on the issues raised: Zigg: you're absolutely correct, a full backup would also backup the virus infection. Note that I'm not suggesting that the machine be restored completely from that backup. The point is that the backup includes all the files on the machine, and as they're needed they can be extracted from the backup (and presumably virus scanned as well). Phil: no, a simple anti-virus cannot be trusted to just fix the problem. The very definition of viruses and malware is that they go out of their way to be undetectable. In an absolute sense, once you've been infected by almost anything you've lost total control of your machine. You can run an anti-malware scan, but how do you know, I mean really know, that it caught and cleaned everything? You don't. The closest any anti-malware scanner can ever get is: "we believe you're clear of everything we know about and everything that we could find". The corollary to that statement is that "you could still be infected by malware we don't know about, or that hid from us too well." The reason that most people simply rely on anti-malware scanners to do the job is that most, but not all of the time even though there's no guarantee, it's enough. And it's generally impractical and very painful to reformat after every infection. That's why prevention is so much less painful than the cure. Thanks Ken B for your comments above as well; right on target. -Leo *** This Week's Most Popular The ten most popular articles in the last 7 days on Ask Leo!
*** Leo Recommends Acronis TrueImage Home As long time readers know I frequently mention backing up as one of the biggest and most important missed opportunities that too many people are overlooking to protect themselves. And I get reports every day of people who've lost important data, sometimes everything, that a simple backup solution would have protected them against. If you're still without a backup solution I recommend Acronis True Image Home as an easy to use solution for anyone who should be backing up but isn't. Acronis is easy to set up, can back up files and folders, or your entire machine, and can similarly restore individual files and folders, or your an entire machine image, quickly and easily. When used with an external hard drive Acronis True Image can be a nearly "set it and forget it" backup solution. In fact, it's what's running on the very machine I'm using as I write this. Continue reading my recommendation: "Acronis TrueImage Home - Backup Software", or just order Acronis True Image Home now. I recommend it. • Each week I recommend a specific product or resource that I've found valuable and that I think you may as well. What does my recommendation mean? *** Popular Articles from the Archives Here's one thing you should all be doing to avoid asking for more spam. Why shouldn't I post my email address in a public forum?
The why is easy. The what to do? Not so much. Why is it a bad idea? In a word, spam. Continue reading... *** Thoughts and Comments As I mentioned briefly last week, Sunday marked the 5th anniversary of Ask Leo!. It's hard to believe that I've been doing it that long. And aside from a virtual assistant helping me filter some of the comments and questions, it's still a one-man show. Just me: Leo Notenboom. If you follow me on Twitter you'll already know that I posted this years collection of goofy questions out on my personal blog, as I do every year around this time. Once again this year saw no shortage of odd, strange and other questions in my inbox. (And yes, within moments of publishing that, the collection for next year has already started.) And those following me on following me on Twitter also found out that I
"celebrated" my anniversary by coming down with a head cold. As I write
this (Monday morning), it still feels like I'm only on half power.
World of Warcraft seems to be a good diversion though. Thank you for reading, subscribing and commenting. Without you Ask Leo! wouldn't be here, and I appreciate it more than I can say. Onward into year six we go... * As always, thanks for subscribing, for reading, and for your feedback. If you appreciate this newsletter or the site, one of the best ways you can say "Thank You!" is to link to Ask Leo! or simply to tell a friend or colleague. Just send folks to askleo.net. 'till next time...
* * * A selection of Leo's articles are available for free re-use at http://articlesbyleo.com. Some of Leo's other sites: The Ask Leo! Store, Leo's Online Business Card, Forwarded Funnies, Taming Email, MovableType Tips, Leo's Blog, Buy Leo a Latte (or a Beer), A Letter To Myself, Dolls and Friends, Corgwn.com *** Newsletter Administration Do you have a question? A comment, perhaps? Visit http://ask-leo.com/ask to submit your questions. I'll be honest: I'll try to respond, but I get a lot of questions every day - I just can't answer everyone. Rest assured, though, that even if you don't hear from me directly, every email gets read. Leo's Answers Newsletter is a weekly publication of Ask Leo! and Leo A. Notenboom. It's also available as an RSS feed at this URL: http://ask-leo.com/newsletter.xml. Archives of previous newsletter issues can be found on the Ask Leo! web site, http://ask-leo.com/newsletter.html. Forward Me! You're quite welcome to forward this email in its entirety; it's a great way to help Ask Leo! grow. But you should probably delete your unsubscribe link below, so your friends don't unsubscribe you by accident. You may forward individual articles from this newsletter only if you include all and only the text of that article as found in this newsletter, including any links therein. You may not copy full articles from the Ask Leo! website - more on that in my section on copyright: http://ask-leo.com/terms.html#copyright. I'd sure appreciate it if regular readers got a subscription of their own. You can sign up at http://newsletter.ask-leo.com. Interested in advertising on Ask Leo! or in this newsletter? Advertising details here. Newsletter contents Copyright © 2008, Leo A. Notenboom & Puget Sound Software, LLC. Article 12619 | Posted August 12, 2008 |
Popular & Hot How do I make a new MSN Hotmail account? How do I delete history items from my Google tool bar? My desktop Recycle Bin has disappeared - why, and how do I get it back? How do I change my MSN Hotmail password? I accidentally deleted my Recycle Bin in Vista - how do I get it back? New & Important How can I get the old Windows Live Hotmail back? Internet Safety: How do I keep my computer safe on the internet? Are free email services worth it? Would you please recover my password? My account has been hacked or I've forgotten it.
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Uncle juz tell me how to block them(virus) incoming, my friend say vista is better than xp some friend say apple is better than vista they say using apple no need to use antivirus but why my friend laptop apple can get also virus, i juz want to know how to keep it safe when i use internet........thanks you uncle byebye:)
Posted by: max at August 14, 2008 12:20 AMYou mention deleting 'unsubscribe' link below if forwarding newsletter to a friend, but I cannot find that link. Can you explain ?
-Leo
Posted by: Philip Boughen at August 22, 2008 8:39 AM