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There are a couple reasons why MSN Instant Messenger will display your old ISP. Fortunately there are easy solutions to fix these particular issues.

MSN Instant Messenger shows my old ISP - How do I change it to my new one?

Well, it depends on what you mean. If your Instant Messenger was somehow branded with the logo of your ISP and you got it from them then simply download a new one. MSN doesn't display anything about your ISP by default. If you mean the connection that it's trying to dial, that too is not MSN Instant Messenger but your Internet Connections settings. Visit Internet Options -> Connections in your control panel and remove the entries related to your old ISP.

Article C2006 - June 8, 2004 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

qasir shah
July 30, 2004 10:54 PM

dear sir i sign in msn messenger on my id now i want to remove the id from there but when i sign out there and again when i click to msn messenger thay give my id there and other side write that to use other member sign in click her sir i want to totel remove my id from the msn messenge plz tell me what can i do

August 2, 2004 11:54 AM

I think you're looking for this article:

September 11, 2005 8:16 AM

hi i want to change my email adress from my current adress to a new one. is this possible? plz reply asap.

September 11, 2005 9:23 AM

You cannot change a hotmail address... you can only create a new account with a new name and start using that.

November 26, 2005 2:20 AM

If you have a messenger address with your old isp and you'd like to change that you can do that on the Microsoft Passport website:



Evelyn Green
January 18, 2006 9:46 AM

I recently got a new hard drive and another memory card installed. I no longer have a dial-up service. I now have Roadrunner high speed. I have the same address as before through aol.( but I cannot get on the MSN Instant Messanger anymore. When I tried to re-install it, they wanted me to update to 7.0. Then the message comes up, your computer will not support it. What should I do to get back on my MSN Instant Messenger?

May 1, 2006 10:53 AM

Could you please tell me how to change my msn hotmail address?? Thanks, Livz

Leo A. Notenboom
May 1, 2006 5:26 PM

That's this article:

May 14, 2006 8:45 AM

i want to change my msn address please how do i do that because my msn is and i really do not like the horny_hazza bit because i didnt make it

May 14, 2006 9:07 AM

That's this article:

September 18, 2006 1:42 AM

ANSWER: Here's what you need to do to change the default email address that shows up on the MSN Messenger login window, or to get rid of any addresses there that you do not want to see anymore.
1. Open MSN
2. Click TOOLS from the menu bar at the top
3. Click OPTIONS from the Tools menu
4. Click GENERAL from the left side of the screen
5. Click CHANGE button under Sign-in Accounts
6. In the new window that opens, choose each login you want to delete including the Passport login and Dial-up connection login and delete them one at a time.
7. Click on CLOSE
8. Exit MSN Messenger completely (meaning the MSN icon is no longer in the Tray - lower right clock area of your screen) or simply reboot
9. Start MSN Messenger again. No more old default login!!!
October 19, 2006 10:17 AM

I just wanted users to know about changing default email while logging into MSN Messenger. Start by opening IE, Tools,Internet Options,Programs Tab and then choose Email Option on the screen and drop down box to hotmail. I couldn't figure out how to keep my MSN Messenger from my work email. I wanted to send out from hotmail and it would open my work email.

October 25, 2006 5:23 AM

I signed onto MSM messenger when I was in Korea. Now everytime I use the prog' it displays in Korean. Is there a way to change the language to English. I want to keep all my personal inf.

December 29, 2006 10:00 AM

how do i change my e-mail adress without making a new want and losing my contacs. and also change my nickname
thanks Grace

Leo Notenboom
December 29, 2006 6:47 PM

With hotmail you cannot. A new email address implies a new account and that implies starting over from scratch.

January 17, 2007 2:42 PM

I signed in to msn and went to have a instant chat with friends and it wouldn't send anything? Why would this happen? It is showing i am online?

June 9, 2007 3:48 PM

for the last 2 weeks my hotmail page is in spanish and i dont know how how to change it to english!!!!!
could you please help!!!!!!
thanks xxxxxx

June 25, 2007 5:01 PM

If my email address changes (I know I canít change it on MSN Messenger), how can I transfer my contacts to a new MSNM account?

June 25, 2007 5:52 PM

Never mind, I found it. You CAN change your MSN Messenger address by clicking here (and then logging in):

July 22, 2007 2:08 PM

When i went to and signed in, everything was on chinese. How do i change it back to english???? Someone pleaseeee help me!! THANX!!

August 9, 2007 2:38 PM

I saw on earlier posts that you cannot change the email address without losing your contacts if you are using an Hotmail account. And if I am not can I?

September 17, 2007 9:20 AM

So I have existing msn account registerd on and now i want to change it to my newer email and not losing contacts and not sending requests again. Help!:)

Leo A. Notenboom
September 17, 2007 5:07 PM

Hash: SHA1

I'm not aware of a way to transfer things automatically from Hotmail to
anywhere else.


Version: GnuPG v1.4.7 (MingW32)


October 19, 2007 8:41 AM

My girlfriend used my computer to check her msn messenger, now her logon and emails come up every time I restart the computer. How can I get her information off my computer?

Kheiko Yaun
October 22, 2007 8:38 PM

um..excuse me but why dosen't instant messenger dosent work on old computers? please answer fast *desperate*

Leo A. Notenboom
October 23, 2007 2:21 PM

Hash: SHA1

Old computers or old operating systems?

As to why it might not work on old operating systems: because someone decided
that's the way they wanted the IM program to work.

Try Pidgin (free, open source) or Trillian. Or perhaps meebo. Not sure if
they'll work on all old operating systems, but worth a shot.


Version: GnuPG v1.4.7 (MingW32)


November 21, 2007 8:12 PM

I deleted my messenger! OOPS! It won't download again! PLESE HELP ME!:-(


August 21, 2008 5:06 AM

how can i change old style msn to new style msn ?

January 15, 2009 6:02 AM

when i log in its in spanish how do u change it to english

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