Helping people with computers... one answer at a time.

With very few clues folks often ask what might be broken if their computer does nothing. It's a long list, and I'll look at some possibilities.

My son has a computer that is not working. It only has a blank screen. Also the light to the hard drive it not on. Is the hard drive broken? Can I get the computer repaired. Or do I need to buy another one?

I get variations on this question so often that I just have to address it.

In short: there's nothing close to enough information for me to even hazard a guess what might be wrong. And it's just not a simple yes or no question.

Let me run through a list of some of the things it might be.

Is it plugged in? Seriously, the information as provided in this and similar questions often doesn't indicate that the computer does anything. As silly as it sounds, I've had some very embarrassed people get back to me when I've suggested that check the power plug.

The power supply could be broken or failing. Even if the fan comes on or some lights light up, there could still be a power supply failure. Or not.

The motherboard could have a problem. It's fairly rare, but the motherboard has many, many components on it which are often vital to the operation of your machine. Some component could fail due to static electricity, a power surge, or many other reasons.

"If the computer fails to boot with no clues ... it could be anything."

The computer's RAM could fail. Or it could be loose in its socket. With memory a computer will typically not boot at all. But lights might come on and fans might run. Or not.

The hard disk could have failed. Typically you'll at least boot into the BIOS for this one, but there are failure modes that could result in a very dead-looking machine.

Any expansion card could fail in ways that could cause the entire computer to become inoperable.

The video interface could be dead. If your computer's doing something, but you simply can't see it, how do you know it's really there?

The video cable could be unplugged or broken. Same idea: if you can't see it, is it really there?

The monitor itself could be unplugged or broken. Still the same idea. Lights might blink, disks might whir, and your computer might be working, or not.

I could probably go on.

Hopefully by now you get the idea. If the computer fails to boot with no clues, no lights, no nothing, or even if the fan does run and some lights blink but you still see nothing on the screen, it could be anything. There's no way to know with that little information exactly what might be broken.

My recommendation at this point is typically to take the computer to a technician who can often quickly diagnose where the problem actually lies.

Yes, there are steps that you can try yourself to further diagnose the problem depending on your level of comfort and expertise. Replacing components or removing optional components to see if it makes a difference is usually one way to start (after double checking that you're plugged in, of course Smile).

But it really depends on your level of expertise. Typically those who ask this question without really knowing what details are important to include are those who'd probably be better served by having someone more knowledgeable actually look at their machine.

Article C3055 - June 13, 2007

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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Recent Comments
34 Comments

My computer won't turn on
The screen remains black
The fans whir as the computer was hot and the light with the cylinder on it won't light up
Help!!!!

Posted by: Lisandro Leon at September 24, 2010 9:44 PM

i have a computer that is not working. It only has a blank screen. but the light to the hard drive it is on. Is the hard drive broken? Can I get the computer repaired. Or do I need to buy another one?

Posted by: sunil yadav at September 29, 2010 10:50 PM

Dear Leo
when click `careerbuilder.com`by internet doesn't open and i always received the following error messages "Internet Explorer cannot display the webpage and diagnose connection problems"before calling you I tried many searching and changing on my pc but couldn't solved it!
thanks for your answer...
my best regards
Semih USLU

Posted by: semih at January 23, 2011 4:57 AM

I have a windows Vista. The last time I used my computer it worked fine. I started back up a week later and the monitor status popped up on the screen saying no Input Signal on both the VGA Input and the DVI input, which Ive nevered used the DVI input. It will stay on for a few seconds and then it saids monitor going to sleep. Ive tried everything, including unplugging and plugging everything back. Any ideas of what might be wrong?

No signal can mean many things, but is all boils down to the monitor not getting anything from the computer. More here: What does "No Signal" mean?
Leo
18-Oct-2011

Posted by: Nichole at October 18, 2011 5:31 AM

my modem doesen't light up all the way the last light just flickers, creating my internet conection to be slow. how can i fix this?

thanks
Ed

Posted by: ED at November 15, 2011 10:10 PM
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