Helping people with computers... one answer at a time.
It's very likely that a pop-up got a toe-hold into your system and you'll need to take some steps against possible lingering malware.
A couple of weeks ago, I got a screen that said it was from the police saying that I had downloaded too much porn, which I hadn't downloaded any, and I had to pay 50 pounds to unlock my computer. I removed this lock from the startup list and did a virus check, which came up with none. Now, I don't get any emails in my inbox and I have to go online to retrieve them all. The settings are correct and I can send email from my other email address and it receives it okay. I'm using Incredimail for my main email, which is the problem one and Windows Live Mail for my second email address, which is unaffected.
In this excerpt from Answercast #37, I look at a system that seems to be infected from a malicious pop-up and suggest some recovery steps.
In situations like this, it's unfortunate, but there probably is some lingering infection on your machine.
I do have an article called, "How do I clean up Windows after removing an infection?"
The fact that the pop-up appeared at all is typically the sign of malware getting a toehold on your system. Obviously had you agreed to whatever it was telling you, things would have gotten much, much worse. But right now, your system is still kind-of suspect.
At a minimum, I would probably:
Fire up Malwarebytes.org's free Malwarebytes anti-malware tool and run an additional scan.
Also make sure that your own anti-virus and anti-spyware tools are up-to-date.
And run an up-to-date scan with them as well.
Now, in a case like this, where you've got one program that's misbehaving, there are two approaches that I might suggest. One is to go ahead and:
In other words, switch from Incredimail to using Window Live Mail for that account.
If you don't want to do that, if you want to continue using Incredimail, the only suggestion I really have would be to:
Make sure that all of your email is backed up. In fact, for that matter, make sure that your system is backed up. But certainly make sure that your email is backed up so you don't lose anything.
Clearly, there's something broken or something that's been affected in it.
There's really no way to tell exactly what it is or what you might want to
tweak to fix it. The best solution is probably a clean reinstall of Incredimail
Next from Answercast 37 – Could my mouse trackpad be causing my cursor to jump around the screen?
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