Helping people with computers... one answer at a time.
Free online services do not provide any customer support. So, my recommendation is essentially not a very pleasant one.
My Facebook account got hacked. I know, I was stupid to click on the link, but it's happened. Now, how do I get my account back? Every time, I try to sign into my account, Facebook says I have to do this and submit that because my account is suspended due to suspected fraud. They even request of my government supplied ID which I do. But then, it's just silence. A week later, I start the whole process again. Is there no way to contact a Facebook rep behind that iron curtain?
In this excerpt from Answercast #55, I look at the difficulties in contacting support at Facebook or any free online service.
Once again, like many other services, Facebook is a free service and as a result, they have almost no direct customer support. In fact, they have no direct customer support. There is nobody to talk to. There is nobody to send email to. There is nobody to complain to.
Now, there are various and sundry contact pages with information, but you've already found those. You are doing the steps that they are telling you to do. The fact that nothing happens is... well, frustrating and common.
Ultimately, from what I've seen, getting a Facebook account that's been hacked back is nigh on impossible.
My recommendation, my strong recommendation, is in fact that you move on. Create yourself a new account. Re-upload your pictures or whatever.
I hope you've been backing up everything that you had placed in your old Facebook account, because, of course, if it was only in your Facebook account, it was only in one place and therefore, not backed up.
But my recommendation is essentially not a very pleasant one. That is,
simply to give up, or at least, only try the recovery efforts in the background
as you have time. But to move forward, create yourself a new account and learn
from the lessons that this hack taught you.
Next from Answercast 55 - Is there a backup solution that will keep files I delete forever?
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