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Very often, when equipment is signaling for a battery change... it needs a new battery!

In March 2011, I subscribed to the Verizon Vios bundle, TV, computer, and telephone. No wireless connection. A router was installed in a box outside my house and another part on the wall in back of my computer. Two green lights are always on. Last week, I noticed that there is also a steady red light that says, "Replace Battery," and I get a short beep about every half an hour. What do I do?

In this excerpt from Answercast #49, I look at some internet equipment that is signaling for a battery change.

Replace the battery

Well, unfortunately, my flip answer is to say, "Replace the battery."

The light is pretty clearly telling you what needs to happen. My assumption is because you're asking this question, it's not something that you can do or that you're comfortable doing. In which case:

  • If this is a piece of equipment that was provided by Verizon as part of the internet connection that they're giving you;

  • I would contact them and ask them what to do.

  • It is very likely that it could be a very simple replacement.

  • A very simple battery replacement.

And it may not impact you at all other than the beeping every half an hour while the battery is in need of replacement.

On the other hand, it could be very important. So without knowing the specific equipment that Verizon uses (and I just don't), I would have you give your ISP a call and let them know that this is what's happening.

They will instruct you what to do. My guess is they will probably tell you replace the battery.

Article C5764 - September 2, 2012 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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2 Comments
Robert R
September 4, 2012 9:20 AM

Assuming the writer means Verizon's FiOS and not ViOS, it is a very simple change. The battery is available in lots of places (e.g., Home Depot, Batteries Plus). If a repairman is there for another reason, he might replace it (my sister's experience). But the battery is considered a customer replaceable part so not sure if Verizon will come out and replace it. If they say they will, make sure there's not an outrageous service charge.

You do need to get the battery replaced otherwise when you have a power outage, your phone will instantly die rather than continuing to operate for several hours.

Jim Higgins
September 4, 2012 3:09 PM

What Robert R said in his comment is true. However, in some cases (including mine), taking the battery out and putting it back in is all that is needed to turn off the warning light and stop the beeping. I found several posts online describing the process. I tried it and it worked.

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