Helping people with computers... one answer at a time.
Ultimately, I'm concerned that you may end up needing to see a technician who can take a look at the machine hands on.
My computer will not finish starting up. It's stuck on the Welcome screen. When I turn my computer on, it will start to load and then get stuck on the Welcome screen. I have no Start button or anything else I can click on. I've tried Ctr-Alt-Delete; I've also cut it back off to try and reboot; I've gotten nowhere. I can't do anything at all. Any help would be greatly appreciated. The night before I ran a Norton 360 and it didn't find any malware or spyware that is causing this. This is Windows 7 on a Dell laptop.
In this excerpt from Answercast #62, I look at a machine that won't boot and propose several diagnostic steps.
Unfortunately, this is one of those situations where it could be just about anything. And that's frustrating, I know. That makes it very difficult to diagnose and even worse... trying to diagnose it remotely is almost impossible.
The things that I would look at are things like potential hardware failures, recent updates, recent Windows updates.
I would try starting it in Safe Mode to see if that even works.
My guess is it may or may not. If it does, well, that probably tells you that you've likely got some kind of software installation issue or software issue.
I'd be tempted to run a Windows repair installation.
Ultimately, though, I think I'm going to point you to an article I've got, "How do I diagnose a machine that won't boot reliably?" Like I said, there are just so many different things that could go wrong. That article will at least highlight the most common.
Ultimately, I'm concerned that you may end up needing to see a technician who
can actually take a look at the machine hands on.
Next from Answercast 62 - Could a technician discover my browsing history from seven years ago?
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