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Check to see if the option to save your sent MSN emails is enabled if you aren't seeing any in your "Sent" email folder.

My MSN sent mail isn't showing up in the sent mail folder. Is it somewhere else?

Not that I'm aware of. Make sure you have the option to save your sent mail selected - it may be off by default.

Article C2061 - June 14, 2004 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

kay hardman
July 26, 2004 6:24 PM

Where do I go to find my sent mail?

Do I always have to go to my address book to send an e-mail?

July 26, 2004 9:31 PM

Sent mail should be in a folder labeled "sent mail". No, you don't need to use your address book to send an email. Just hit compose and type the email addresses into the To field.

Cherry Moser
September 24, 2004 6:11 PM

When I click on my e-mail folder, and choose sent mail, there is never anything there. My husband is also experiencing the same problem. How do fix this?

October 20, 2004 9:45 AM

i sent a email, but the problem is, i didnt save it in the sent items folder where can i find it in my computer?

October 20, 2004 9:51 AM

If you didn't save it in sent mail, then it's most likely not on your computer any more. There's no place to get it.

October 21, 2004 10:52 AM

is it possible to find another person's sent e-mails?

October 21, 2004 5:11 PM

It depends on a lot of things, and exactly what you're trying to do. In general the answer is "no".

November 6, 2004 9:24 AM

I do not understand how to find/ save my sent emails. We have always had AOL and when we would send email, we could just go to sent email and there it was, easy as could be. I feel like going back to AOL as it seemed so user friendly. Please help me understand my mail better. Thank you, Linda

Don Yarber
February 16, 2005 10:48 AM

I, too, have had problems with email not showing up in my "sent mail" folder. Sometimes it does, sometimes it doesn't. I have the option checked to save copies of outgoing mail in my "sent mail" folder, yet it still acts up. I have tried to find an answer on Microsoft's FAQ page but so far haven't been able to find an answer. One guy suggested deleting the "sent mail" folder and creating a new one, but his instructions were flawed and although I waded through them it didn't work. Isn't there any Microsoft experts out there who can figure this one out?


Beverly Newman
April 17, 2005 5:17 AM

My email sent only goes to the first person that was sent. Do I have to put each one in individually. Ever since I got that securitiy thing it doesn't pop up "mail sent." How do I get rid of the new security that I added. Big mistake. I believe it has also screwed up my puzzles. what is going on with AOL. Is it time to change?

April 17, 2005 9:10 AM

I'm not sure what "that security thing" is that you're refering to.

August 6, 2005 8:40 AM

I also had AOL and could view all sent mail. These comments are great, but I still don't know how to retrieve sent mail???

August 23, 2005 3:55 PM

I sent an email. I did not have the "save to sent mail folder," or the "send copy" checked. It is gone, not in the save mail and not in the inbox.
I don't want to stop it from going to the addressee, I just want to get a copy so I can save it.

August 24, 2005 5:53 PM

Only by asking the recipient to forward it back to you.

October 17, 2005 10:41 AM

Where is the setting in hotmail to have every email copy i send out copied to my sent messages folder? i would like to set it as the default setting. i don't remember to check the copy to sent messages folder everytime. thanks, kailers

October 17, 2005 5:07 PM

As it turns out there doesn't seem to be a default setting. You have to remember to do it each time.

Debbie Segreti
November 15, 2005 5:15 PM

I don't see where I can make sure I have my sent messages go into the folder of sent messages. There is never anything in there/

November 15, 2005 8:46 PM

There's a checkbox below the message when you compose it that you apparently have to check each time.

Karma Zoss
January 9, 2006 3:18 PM

The sent mail save option should be a no brainer. Why can't I have a default to save messages as Microsoft Outlook does? I feel it very important to know what I e-mail to someone else. Please tell me how to choose this option.


January 9, 2006 7:25 PM

I agree that there should be a default, but as Iv'e said before, it turns out there doesn't seem to be a default setting. You have to remember to do it each time.

January 15, 2006 3:25 PM

I sent a message yesterday and unfortunatelly i din't keep a copy and it is important to find this sent message. Also i tried to find it into my sent messages but still no results..What can i do in that case??

February 27, 2006 1:07 PM

Same problem, suddenly. Never had this problem before, but now with a very important message, it is not in my SENT folder. I sent it again, but same thing. What's going on? If they have received it twice anyway, I am going to look a fool.

April 10, 2006 9:47 PM

Until recently, my sent messages showed up in my Sent Messages folder. However, they have recently NOT been showing up -- has there been a change in the mail tool?

Also, the FAQs mention a default setting but I sure can't find one -- anyone know how to toggle the default?

April 17, 2006 10:08 AM

If 'sent messages' is off by default, how do I turn it on?
'sent messages' is on in 'my computer' but not a folder in 'MSN' folders.

May 20, 2006 5:28 AM

I also am not seeing sent mail... anywhere in my MSN mail set up. Under all three of my email addresses, sent mail just remains empty. Any way to coax it into performing correctly. In set up I have it set to show sent mail on my computer and on MSN mail on line. Thanks for any advice.

Barbara Massey
August 22, 2006 12:36 PM

My sent e-mail messages are not showing up in my msn e-mails sent folder. I too cannot find where the option is to change things.

Help please.

william chauvin
August 30, 2006 11:36 AM

I also have "sent mail" problem.In fact I don't even have a sent mail folder.Can anyone tell me how can I install a "sent mail" folder useing Outlook Express Mail?

October 21, 2006 11:35 AM

How do I retreive a sent message? I know about the default, but what about the ones already sent? Is there a solution yet?

Leo Notenboom
October 21, 2006 12:04 PM

No. Thats the way it's supposed to work. If you don't tell it to save it, then it doesn't, and there's no way to get it.

October 23, 2006 6:06 PM

When I write or reply to an e-mail it doesn't go to my sent folder, how do I get it to do that. I can't find it under options.


December 1, 2006 7:57 AM

One sent message shows on my 'sent mail' but no others, so it seems that it's not turned off but I don't know why the later sent message don't show up there?

December 5, 2006 8:26 PM

my messages that I am sending in hotmail are not showing up in the sent file. I did not see any type of option to turn this feature on or off?

Leo Notenboom
December 7, 2006 6:06 PM

Nope, probably not.

January 16, 2007 4:32 PM

can't find where my sent mail is also, when I get mail on line I can't get it I have to log off then get back on again

Robert Holt
June 5, 2007 5:46 PM

Where is the option to save sent messages. I can't find it!

July 6, 2007 9:06 PM

Hotmail is not like Gmail, whereas Gmail will help you record your sent messages, leaving you the benefit of checking what you have sent.

July 21, 2007 12:30 PM


February 4, 2008 5:46 PM

I scanned a picture - attached it to an e-mail
clicked "send" and I also sent a copy to myself
I did not receive it. Why?

July 17, 2008 3:12 AM


I recently created a new email address to use on windows live messenger.

However when I sign in with my new account it does not alert me to new emails but it does show them in the windows live today box.

Its quite annoying as I have to keep checking the live today box to see if I have new mail as it does not even display how many new emails I have on the mail icon under my name.

Any help as to how to fix this would be appreciated.


Muhammad Iqbal
August 3, 2008 4:58 AM

Any message in my sent email folder(Sent) doen't open, why?

Gloria Muhammad
August 12, 2008 1:02 PM

For some reason MSN has deleted all of my sent email and I did not change any options. Also my stored folder has been emptied. Why has this happened? I had saved very important emails. How can I retrieve these emails?

September 1, 2008 2:03 PM

Can't seem to find where to check the option information given.

November 10, 2008 2:54 PM

i dont understand why i cant retrieve my sent stuff. your instructions tell me to go the File Menu and click on New folder. There is no new folder to click on???????????

March 15, 2009 9:45 PM

Im not recieving any new email on my hotmail account. Why is that?

frances wood
May 24, 2009 9:59 PM

my sent items box is not saving my sent mail but I know it is being received when sent. The appropriate tag is ticked and worked perfectly until a few days after broadband was installed. Help please!

June 4, 2009 8:04 AM

My msn E-Mail is not showing at all in my mail box, But I can get it on HotMail can you tell me whats wrong, When it went away is when I downloaded a new version of internet explorer. thanks Mongo,

Doug May
July 17, 2009 8:49 PM

How do I correct the situation of not receiving copies of my sent mail?

September 5, 2009 8:48 AM

i can't read my emails in MSN hotmail account. can u pls help to sort this urgently.

i can log in to my account but i can't read my emails. my mail add is

pls help urgently.


Raymond Carpenter
January 11, 2010 4:09 PM

I've had the samt thing happen. I once sent a email to MSN and they answered to check again and sure enough it was there.

August 18, 2010 11:43 PM

This helped me!!!

sandip bamdale
October 9, 2010 4:52 AM

my MSN can not response me in mobile
what do you

rocco rivando
February 28, 2011 7:22 PM

sent e-mail to florida doesnt show up in my sent mail

H Shekhdar
September 14, 2011 12:19 PM

Why is there no 'sent mail' column on the left side of the inbox?
Please reply, Thank you.
Homi H Shekhdar

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