Helping people with computers... one answer at a time.
Outlook Error 0x800ccc0d is simply a failure to connect - that's in the error message. How to fix Outlook Error 0x800ccc0d involves a little investigation.
I am unable to get my e-mail from outlook express - I keep getting this error: 0x800ccc0d. What does it mean, and what do I do about it?
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Outlook and Outlook Express both report that error number when they can't find or connect to your mail server.
Understanding what's happening is fairly easy. Fixing requires some additional information.
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I'll focus here on Outlook Express, but similar steps are appropriate for Outlook as well.
Typically you'll see an error message much like this:
Unfortunately, many people seem to fixate on the error number at the end - 0x800ccc0d. While that can be useful, and it's easy to search on, they're missing all the additional information that Outlook is providing in the error. Specifically, this:
The host 'wrongmailserver.com' could not be found.
That's a big clue as to what's going on. Your email account is configured to retrieve email from the server 'wrongmailserver.com' (a fictitious server I made up for this example), and Outlook Express cannot connect to that mail server.
Step one? Make sure you can connect to anything else on the internet - any web page will do. Error 0x800ccc0d can occur because you're not connected to the internet at all, and visiting any random web page simply verifies that your internet connection is working.
If your internet connection is not working, that has nothing to do with Outlook, Outlook Express or error 0x800ccc0d. Your mail failure is just one symptom of not being connected to the internet.
If you are connected, step 2 is to validate your Outlook Express account configuration. Specifically, if you click on the Tools menu in Outlook Express, then click on the Accounts menu item, and then in the resulting dialog box click on the Mail tab, you should see something like this:
If you have more than one account, you may see multiple items in the list. Click on the one with which you are having trouble and click on Properties. In the resulting dialog box, click on the Servers tab and you should see something like this:
Note the arrows pointing at the two instances of the mail servers you would be using: one for POP3 (incoming email) and one for SMTP (outgoing email).
If the Incoming Mail (POP3): setting is wrong, then error 0x800ccc0d can result. In fact, the error message you got originally, "The host 'wrongmailserver.com' could not be found." is telling you that the mail server specified here could not be contacted.
So, what do you do?
I can't tell you what this setting should be, because it varies from ISP to ISP. What I use is different from what you use. So, you'll need to double check the information you were given from your ISP to see what they said your mail server name should be. Make sure you've entered that exactly. In fact, it probably makes sense to double check your entire configuration while you're here.
It's also possible that your mail server may simply be down - the ISP could be having trouble, for example, or the ISP could have changed mail servers. You'll need to contact your ISP to determine if this is the case, and whether or not they have an alternative mail server you can use, or how long you might need to wait for things to be fixed.
Article C2796 - September 26, 2006 « »
Leo A. Notenboom has been playing with computers since he
was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed.
After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers
to common computer and technical questions. More about Leo.
July 29, 2012 1:44 PM
dears sir. maybe it has been a long time since i went to school, however when i went to school i was told that in a presentation you always explain what abreviations are first before yo use them. people new to computer land ( and there are billions of them that do not own or have acsess to them) may not understand what the abbreviations you so eagerly throw about mean.
so decoding your abreviations for some people will not be fun. please in the future have the courtacy to explain that ISP might mean internet servous provider. or maybe explain what pop3 means. this language you use might be common or easily understood to you, however it might as well be sand script for some people.
it is also helpful to explain what the computer is trying to do and what is not happenning so a person can understand the problem.
to a car mechanic trying to help a person who's car is not starting may ask for a sound it was or is making, or do ther things to narrow the problem and explain what each step is for and why. sure the problem may not be fixxable over the phone but a person may find out it is a loose battery cable or a fuse or the problem is deeper such as a burnt out starter.
your explaination for "wrong mail sever" is about as helpful as asking a person with a car problem ,what color there car is.
that is of course if you understood wctci means what color there car is.
July 30, 2012 12:25 PM
I think I have tried everything and still get the error and also this one 0x80070002. Can you help? I understand the ISP etc.
January 13, 2013 4:54 AM
I had the problem.
I use Outlook 2007, and solved it by not defining a mail account of type Exchange/POP3/HTTP, but of type Other. Then I had the opportunity to select Microsoft Outlook Hotmail Connector.
After this, everything worked fine for me.
January 27, 2013 12:53 PM
I used Outlook Express since 2002 on my Bellsouth, then ATT ISP. I had been using Dell with XP sp3 and a also later new little Asus with XP and office. Then when ATT attached to Yahoo all began to screw up. I know MS and ATT and Yahoo want me to get the most recent upgrades so they won't have to support earlier versions. ATT did so far as to say that if I had a certain account before a certain date I could continue to use Outlook Express. But if after that, could not. (probably associated with att web mail, yahoo driven. How would I determine if i actually had the referenced account by such date? I simply want to be able to access my email by both webmail and OE. Eventually I might go to Gmail or other and also want to access thru OE. At best, I get good preceding steps (going by ATT email support page printed as of 12/20/2012) but error message Cannot Log onto incoming mail Server, crops up. Also several times MSOE Cannot Initialize may show up in subsequent step. Am so teed off at ATT may just change to Charter. I do not want to have to dive into Registry, Any help greatly appreciated.
April 10, 2013 2:12 AM
My email id is {email removed}
but i m unable to use my mail. n getting below errors, plz let me know, how to solve this problem
The host 'mail.vsnl.com' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.vsnl.com', Server: 'mail.vsnl.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D