Helping people with computers... one answer at a time.
Outlook Express is a program. It can't pick up the phone and give you a call! Find out why I think this is a scam.
I had someone from Outlook Express tell me that my computer needed a tune up and clean it out, which it I'm sure it does. It's about nine years old and has never been done. He gave me a price of $369.00, I said WOW. I just don't trust everyone, I do trust your opinion. What do you think about this?? I sure would appreciate your reply.
In this excerpt from Answercast #23, I wonder about a call that claims to be from Outlook Express. That's actually not possible or plausible.
What I think about it is very simple: I would run away!
Not only is that a lot of money, but there's at least one sign that says to me that this is not what it claims to be:
That is there is no one from Outlook Express.
Outlook Express is a program; it's a program that's not even supported anymore that ran on Windows XP and was basically your email program.
It is not anything that someone would represent themselves as coming from!
$369 seems extremely excessive. In a case like this, I would assume that this is a scam of some sort, that you're being overcharged. If there's any work to be done, it's probably not going to be very much.
My recommendation in cases like this is: if you're not having a problem, then don't do anything. Just keep using your machine.
If it ain't broke, don't fix it!
If you are having a problem, then fight the problem. Diagnose the problem: troubleshoot the problem.
Don't just accept the promises of someone who says they will clean up your machine without even understanding what kinds of problems; without even asking what kind of problems you are experiencing!
So that's my recommendation.
On a nine-year-old machine, you're right; it probably could use some cleaning up.
The right way to clean that up after nine years, in my opinion, is to back up, reformat, and reinstall. It's certainly something that my Maintaining Windows XP book covers. But like I said, if you're not experiencing a problem...
I would not sign up for something like this;
I would be extra suspicious just because there is no such thing as an Outlook Express to come from;
$369 seems excessive!
Next from Answercast 23- Can I restore a backup to a partition smaller than it was when backed up?
Comments on this entry are closed.
If you have a question, start by using the search box up at the top of the page - there's a very good chance that your question has already been answered on Ask Leo!.
If you don't find your answer, head out to http://askleo.com/ask to ask your question.