I discuss spyware that's not spyware, getting contacted by the manufacturer thereof, and what needs to be done.
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Listen to the podcast: Spyware or not Spyware?
Related:
Ask Leo! - Is Viewpoint Spyware?
Ask Leo! - viewmgr.exe - What is viewmgr.exe?
Viewpoint - FAQ
Article C2329 - April 11, 2005