Helping people with computers... one answer at a time.

My technical assistants handle common questions and perform assorted tasks of a technical nature relating to the Ask Leo! website.

Be sure to read About Working for Leo for general background information that applies to this and all positions that might be available.

You must be generally familiar with Windows, PCs and Internet technologies.

Initial duties and responsibilities include:

  • "filtering" incoming questions and comments

  • identifying and removing spam

  • identifying common questions and correctly selecting pre-written "stock" answers to be used in response

  • identifying questions already answered on the site and correctly referring to those articles to be used in response

Additional duties related to this may grow to making corrections and alterations to existing content, monitoring Google webmaster tools error reports for potential corrections and identifying or implementing those corrections, and related site operations of a technical nature.

Familiarity with content management systems is a requirement, MovableType specifically would be a plus. Familiarity with more general concepts behind web site publishing, HTML, CSS and related technologies is a plus.

Important: you must be able to write proper English as this role does include communicating with customers.

Initial rate: $15/hour, for 5 hours/week. The amount of work and accompanying responsibilities will almost certainly grow once expertise has been confirmed. As outlined in About Working for Leo there is no effective ceiling on potential pay - the more valuable you prove to be to what I do, the more I'm willing to pay.

If you meet the above criteria: Technical Assistant: Application.

Article C4721 - January 26, 2011 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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If you have a question, start by using the search box up at the top of the page - there's a very good chance that your question has already been answered on Ask Leo!.

If you don't find your answer, head out to http://askleo.com/ask to ask your question.