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It's best to update your spyware scanner or even try a new one if the scanner hangs.

I tried to run Spybot, got 3/4 done and then it hung up on file called WhenU.SaveNow. It will not go farther and I cannot get out by closing the window or by task manager. It shows an error and wants to know if I want to send it to microsoft. Anyway, I have to shut the computer off. Sometimes even that doesn't work and I have to unplug it.

Dang, spyware's been getting nasty. Spyware scanners sometimes hang or fail to detect everything. This is just another case. Here are the steps I'd take:

  • I'd start by grabbing a copy of AdAware and try scanning with that as well. Both Spybot and AdAware are good, maybe AdAware can get past that spot and clean it up.

  • It might even be necessary to run additional spyware scanners.

  • Update the databases for the spyware tools, as well as the virus scanner I'm sure you're running.

  • Run a virus scan as well.

  • And to be safe, I'd run the System File Checker to repair any residual damage.

The bottom line is that spyware is probably the internet's greatest growing threat. Make sure you're doing all you can to protect yourself.

Article C2216 - November 6, 2004 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

November 10, 2004 9:27 PM

Try booting in safe mode and running spybot in safe mode .Then Shutdown and reboot normal, then re-running spybot again. Then run ad-aware after that. I had several computers do that and running spyware cleaners in safe mode fixes that problem.

Mohamed rafi
July 23, 2006 6:38 PM

Uninstall when u save now from add remove programmes.(it is a spyware)also remove any files related to whenusave now from C;programme files and then run a scan.

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