Helping people with computers... one answer at a time.

Computers with pre-installed operating systems often include a recovery disk. Unfortunately, you might find out too late that's not what you need.

My hard drive crashed and I tried to use my recovery disk to recover my system. It didn't work. Why not?

I've heard you say that a recovery disk isn't enough, that I need an "installation" disk. Why, and what's the difference?

My recovery disk worked just great to restore my system, I don't see what you're going on about?

Those are actually a synthesis of comments and questions I see fairly often.

A recovery disk or CD is most definitely not the same as an installation disk, and the difference becomes quickly apparent when it comes time to recover from certain types of failures.

Note the phrase "certain types" of failures. For some failures a recovery disk is just peachy, yet for others with only a recovery disk you might be in deep trouble.

And of course, it also depends on the exact recovery disk as well. Naturally, this couldn't be simple.

First, the simple part.

In general:

"Here's the problem: what if your hard drive dies - completely?"
  • A recovery disk contains the tools and additional information that can be used to "recover" your system using information stored on your hard drive. That "information" could be the I386 folder, it could be a hidden recovery partition, or it could be something else entirely. The key is that the recovery disk uses a bunch of information on your hard drive.

  • An installation disk contains the software to be installed. A Windows installation disk contains a copy of Windows which is copied from the disk and installed on your computer's hard drive. There's no need for additional tools or information to already exist on the hard drive.

Hopefully, you can already see the problem.

A recovery disk is a fine approach if, for example, you mistakenly delete Windows, or somehow corrupt the system. The recovery disk might be used to reinstall and/or repair the system from the various places that it might have information stored on the hard drive. A common scenario is that it could fire up a complete re-install of Windows using a copy of Windows squirreled away on a hidden partition on the drive.

Here's the problem: what if your hard drive dies - completely?

That means that the recovery partition, or for that matter anything on your hard drive that your recovery disk might rely on, is gone. The recovery disk cannot recover, because the information or other support files it needs are no longer around.

That's when the only solution is an installation disk, or image backups.

With an installation disk you can reinstall your operating system from scratch on to an empty replacement hard drive. You'll then likely need installation disks or copies of downloads for your applications as well, again so as to be able to reinstall them from scratch.

The other option is an image type of backup which is a backup of everything on your hard drive. If taken before the drive fails you can then use it to restore your system as of the time that image was taken onto a replacement drive.

Naturally, there are a few problems.

Many manufacturers don't include installation CDs, only recovery. Unless you have another (legal) source for installation media, insist on installation from your computer vendor. Yes, it might be an extra cost, but it's very much worth every penny should you face the disaster scenario above.

All restore disks aren't created equal. There's actually no standard for what a restore disk should contain. A restore disk from one vendor may work a certain way, while that from another may do something entirely different. The assumptions of what is or should be on the hard drive for the restoration to actually succeed will vary quite a bit.

Backups are the ultimate safety net, yet too many people don't do them. It's something I harp on all the time. As I outlined above, a good image backup taken with the appropriate tools would actually render the whole issue moot.

So, knowing all this, what's the bottom line?

  • Insist on installation media from your computer vendor

  • Save all installation media (and product keys) for your operating system and applications in a safe place

  • Backup regularly.

Article C3870 - September 16, 2009 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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Recent Comments
15 Comments
John P
September 22, 2009 6:19 PM

From Sirpaul1

you will have to but a new copy of Windows XP. OEM = OnE Machine CANNOT MOVE FROM MACHINE TO MACHINE and CANNOT Replace/Update CPU or Motherboard (will fail validation when running Windows update) !!
^^^^^^
From me:
The PC I am using now is running a legit OEM Windows XP is now on its 3rd motherboard !The 1st & 2nd both failed.
I still use the orig intel cpu but ram has been upgraded from 512kb to 2 gig and I am using new slightly upgraded video card.

I have also added external 160G hard drive and a slave 80 Gig hard drive.

I have also changed the power supply a/c failure issues and new case which they can't dectect at this stage ? :)
I have had no validation issues and have reinstalled XP several times and have all MS updates regularly downloaded ...no questions asked .
MS magnanamous attitude would possibly change if the CPU failed and needed replacing ..but who knows?

John

Mark
September 23, 2009 5:24 AM

An unbranded OEM may not be legally moved to another machine, but I have done it successfully and although M$ considers this illegal, I feel perfectly justified as I did pay for it and damn Dr Evil if he feels differently.

David Barnabas
September 29, 2009 6:31 AM

All the contents of your newsletters and comments are very useful and also helpful. When I bought a Windows XP Installation package, the installation disk was not provided.

Gwyn
September 5, 2010 3:55 PM

Re your description of a recovery disk and an installation disk, I have a Dell disk that a Dell technician left with me some time ago called a "Reinstallation DVD" Is this another name for one of the names you mantioned above? If it is can please tell me which one it is Leo? Or is it something altogether different from either of the names you mentioned?

It's hard to tell. My GUESS is that it's a complete reinstall copy of Windows, particularly since it takes a DVD to hold it. You can look at the contents of the DVD to find out.
Leo
09-Sep-2010

David S
October 26, 2011 4:08 PM

Wow, seems you know exactly whats wrong with my system.

I cannot boot up in safe mode or repair mode. Getting the BSOD at every attempt.

I ordered Recovery disks from HP for my system. They don't work. My system will not boot up from the Recovery Disks or from the Sweeper Disk I created that you mentioned in another article. I also created an Image DVD (ISO) from MyDigitalLife for Windows 7 64bit. It didnt work either.

I have run every possible diagnostics test through the bios and on the system tests itself. All have passed. So how could my harddrive be damaged? Or is it simply so corrupted that it is unrecoverable and I need to get another Harddrive and installation Disk out of the box?

I am beyond frustrated here as I have been working on this laptop for 2 months with no success. Cannot afford to take it in and find it cheaper to do the repairs myself. The link here is my current posting on the HP Support Forum. If you have a chance, take a look and let me know what you think.

http://h30434.www3.hp.com/t5/Notebook-Recovery/Unable-to-restore-or-recover-a-Pavillion-dm4-with-recovery-disks/m-p/984249#M3201

Thanks Leo, I am looking forward to a response from you.

Not being able to boot from CD seems the root problem here. I'd investigate that first. Make sure that the BIOS is properly configured to boot from CD before the HD, and that the CD drive is working. Try downloading a live CD like the Ubuntu or Knoppix CDs and see if they'll work at all. But if you can't boot from the CD/DVD that seems like it would explain all your frustration.

Leo
27-Oct-2011

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