Helping people with computers... one answer at a time.

Advertisements, just like in newspapers or magazines, are nothing more than rented space on a page and should never be confused with recommendations.

For some this'll seem both obvious, and somewhat odd that I'd be addressing it at all.

For others, however, there's an extremely important lesson here that I've come to the conclusion needs some serious clarification.

And it's not just about what happens here at Ask Leo!, but rather how you view the content you see everywhere on the internet.

You need to recognize advertisements.

In recent weeks, I've had a couple of people ask me for assistance with a product that I'd recommended. The problem, of course, is that not only had I not recommended the product, in at least one case, I'd never heard of it!

What had happened, I presume, is that the individuals asking the question saw an advertisement of some sort on one of my pages and mistook it for my recommendation.

"An ad implies no relationship to the site that it's on beyond having rented some space to be displayed."

Nothing could be further from the truth.

The vast majority of ads on Ask Leo! come from an outside vendor: Google's AdSense. I do not select what AdSense shows - rather, AdSense generally selects ads from its inventory of advertisers based on the content of the page. This is referred to as "contextual advertising". If you're viewing a page that discusses viruses, for example, AdSense may well display ads for anti-virus software.

But the key is that the site owner - me, in this case - has nothing to do with the ad selection. I don't even know what products are available to be advertised; I just tell AdSense "put an ad here" and it does the rest.

Now, if this were just about my site, Ask Leo!, I'd probably not bother to address it publicly in this way. Rarely do information sites like this talk explicitly about how they make money, focusing instead on ... well ... the information.

Here, however, there's an overlap, and it highlights an important distinction that you need be aware of as you surf not only Ask Leo!, but the entire internet.

This advertising based revenue model that I use is extremely common. Many, if not most of the free sites you visit every day derive a majority of the income that allows them to even exist from advertising displayed on their site. I know that Ask Leo! would not be as comprehensive as it is - heck, it might not even exist - were it not for the advertising presented on the site. Alternate revenue models rarely come close to covering even the most basic of costs associated with a site like this.

So with all that advertising out there, it's important that when visiting any site you make sure that you recognize just what it is you're looking at.

An ad is just that, an advertisement. Not unlike a newspaper or magazine, an ad is simply some space that's been "rented out" to an advertiser for them to place their message. An ad implies no relationship to the site that it's on beyond having rented some space to be displayed.

If you can't tell the difference between an advertisement on a web site and the content provided by that site you're likely to make some ill-informed decisions.

I'm not (not, not, NOT) saying that ads are bad, or that the products being advertised are bad - far, far from it. Many products being advertised are quite good, to the point that I've occasionally joked that AdSense's targeting often ends up with the ad being the solution to the problem that led someone to my site in the first place.

But certainly not always.

While the majority of ads on my site and the internet in general are for perfectly fine products, I'm sure, they're still advertisements, and not endorsements. It's still your responsibility to understand that an ad is an ad, and to do due diligence in understanding if the product being advertised is appropriate for you.

Perhaps most importantly it applies to every site you visit on the entire internet.

Ads are everywhere, and advertisers are naturally going to attempt to make their ads as enticing as they can in order to garner your interest. Whether that interest is deserved - which it may or may not be - is something only you can decide.

And once again, to be clear: Ask Leo! owes its existence to, and derives the majority of the revenue to keep the site operating, from the advertisements that appear on the site. Ads are not my endorsements, and I have very little control over exactly what gets advertised. I can block a limited number of particularly egregious advertisers, and value your feedback - but blocking them from advertising here is all I can do.

I do have explicit recommendations. They don't come easy, and that's why there aren't more of them. They also change over time as I find that things that I once favored no longer meet my standards, and new products or services arrive to take their place. But they are explicit recommendations and not paid advertisements.

Article C4240 - March 26, 2010

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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Recent Comments
9 Comments

Generally you will find the Words ---

Ads by Google
at the bottom of a picture. That should clarify if it is an Ad in most cases.

Ravi.

Posted by: Ravi Agrawal at March 30, 2010 11:39 PM

Hi there Leo,
Thank you once again for an as-always informative newsletter - much appreciated!

I fully understand (and appreciate from a financial standpoint) where you're coming from with this discussion about advertising.

I've been "into" computing since the mid-1980s so I do acknowledge the need for free sites to survive largely by displaying random (and often non content-controlled) advertising on their site's pages. It's just like someone who owns a billboard on the state highway - the structure itself - and who may rent out the space to 100 different companies to sell their product over a period of time. The billboard owner doesn't care what goes on his billboard, and nor should he be expected to (within reason, of course!).

A couple of months ago in your newsletter, under the heading "...OUR SPONSOR" you displayed an ad for some free trial software which I duly downloaded. Okay so far.

The product (which I'll decline to name for obvious reasons) simply didn't work as advertised by its supplier. In fact, it was a disaster! I tried all sorts of work-arounds to get it up and running all to no avail. Still relatively all okay.

But... and that's a BIG but. When I tried to uninstall the software, all sorts of nasty things happened, the most minor(!) being that my OS locked up. Anyway, after rebooting in safe mode and binning a stack of its registry entries etc, I sorted it all out.

To the point... at last LOL! I would've thought the fact that you expressly highlighted this product, and whilst obviously NOT specifically endorsing it, you would have at least tested it yourself to ensure it worked (largely) as advertised.

Could you please then Leo clarify for your readership the subtle difference between describing an ad as "our sponsor" and an actual personal "endorsement"?

Thank you kindly,
Geoff
Melbourne Australia

A "sponsor" is an advertiser, nothing more, nothing less. They sponsor the newsletter by providing money in exchange for advertising space. So everything I've said about advertisers applies.

Clearly, I do have more control over who advertises in the newsletter (and those few who direct purchase ads on the site, bypassing Google), but once again I cannot, and do not, attempt to vet them - there's simply no time. And that's exactly why I created a specific category of "recommendations" that I do at least have experience with.

As someone above as said when it comes to any advertising the rule is "buyer beware".

And again, I want to be clear here that the points I'm making aren't so much about how you should understand advertising on Ask Leo!, but rather how you must understand advertising across the entire internet.

I'm always interested in feedback on specific advertisers. I have blocked advertisers in the past due to too many problems. Drop me details if you like via the ask a question form.
Leo
01-Apr-2010

Posted by: ausGeoff at March 31, 2010 11:30 AM

Personally I would not allow any ads on my site that would be even potentially misleading or harmful. We all have a responsibility to help keep the internet clean and free of scams. Especially those who hold themselves out to be computer experts.

There no way that a site owner can vet all the thousands of ads that could possibly run on a site.

Besides, this isn't really about my site - you visit many, many other sites besides mine, and no matter what I do or do not do here, you still need to understand what an ad is and is not, everywhere.
Leo
17-Apr-2010

Posted by: Bill at April 13, 2010 12:05 PM

"Sponsor" does sound different than "Ad" or "Advertisement", even though it's exactly the same. Although not the same as "Recommendation", it does sound like a special relationship between the medium and the advertiser, an "Endorsement" of sorts.

It does help that you've spelled out that sponsors are nothing more than advertisers, and that endorsements appear only in your recommendations.

Posted by: Mike at April 20, 2010 1:24 PM

Aha! Therein lies the confusion. I was just elsewhere on this site and, LO, in big letters it says "RECOMMENDED DOWNLOAD". And in very tiny letters on the far other end, it says "ads by google".

I know there's nothing Leo can do about this, but keep in mind that not every visitor here is a veteran geek with tons of internet savvy, and lack of savvy does not relegate them to the ranks of the stupid or foolish.

Right - in an ad "Recommended" doesn't mean that I recommended it. (To not be a lie, all it needs to mean is that someone recommended it somewhere.)

And I have to stress again, it's not just my site. Ads are everywhere and it's important to recognize them for what they are.
Leo
30-Apr-2010

Posted by: Mike at April 29, 2010 7:26 PM
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