Helping people with computers... one answer at a time.
There are a few things to check out if your computer freezes when you insert a CD or DVD into your DVD ROM.
When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?
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I's suspect the device drivers for the DVD drive, myself.
You didn't mention which version of Windows. Assuming it's XP, I'd do the following:
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run the system file checker.
visit windows update paying particular attention to any device driver updates.
consider visiting your computer manufacturer's web site and look for updates.
consider visiting the DVD drive manufacturer's web site and looking for updates.
Article C2083 - June 23, 2004 « »
Leo A. Notenboom has been playing with computers since he
was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed.
After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers
to common computer and technical questions. More about Leo.
June 23, 2009 7:39 AM
I just got the same problem. I already check the transfer mode and it is already set to DMA.
I also did update on the computer but Im still getting the same problem. What I've notice is there are 2 Primary and 2 Secondary IDE Channel showing up. Any suggestions?
December 30, 2009 9:57 AM
I have the same problem, but with DVD9 only
any suggestions ?
I don't Have Ahead INCE and the mode is set to DMA
January 21, 2010 8:20 AM
I have the same issue with a Dell D620 laptop but only when I have an external monitor plugged in. I have tried it with both monitors running and with only the external monitor running and it freezes. If I turn off the external monitor and use the internal only it works fine. I have checked all drivers and they are at the latest revs. Any ideas?
January 13, 2013 9:54 AM
The cause could be the power pack overheating and shutting off.
I had this trouble with my cd rom drives and found the computer power pack vents were clogged with dust.
I cleaned the fan and vents with a vacuum cleaner and have had no trouble since.
February 5, 2013 8:19 AM
please please help me..I had important work documents that I saved to a cd since I was using another computer. Now I put the cd in my computer and it wont open. It freezes my computer. I tried the computer that I saved the documents on originally but they wont open either.i just freezes and wont open. I know I saved the documents o the disk. how can I retrieve them