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When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?

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Summary: There are a few things to check out if your computer freezes when you insert a CD or DVD into your DVD ROM.

When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?

I's suspect the device drivers for the DVD drive, myself.

You didn't mention which version of Windows. Assuming it's XP, I'd do the following:

  • run the system file checker.

  • visit windows update paying particular attention to any device driver updates.

  • consider visiting your computer manufacturer's web site and look for updates.

  • consider visiting the DVD drive manufacturer's web site and looking for updates.

Related:

Article C2083 - June 23, 2004

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Recent Comments
39 Comments

I have a similar problem, whenever I insert a CD, Original/HomeBrew, Windows 2K freezes, but it's a 52X LG CD-ROM, so there's no Nero Installed, Anyway, if I let the CD on the drive, after restart, I can read the CD like a charm, but if I try to change it, Windows freezes again. It wont happend if I start in Safe Mode, but, Who want's to live in safe mode???

The 52x LG is just fine, I puted it in another computer and it works great, so, It should be a Software problem. I've tryed changing PIO/DMA Modes, but the problem persists...

Any suggestion???

Posted by: gibo at February 3, 2007 7:18 PM

Gotta same problem.
Solution:
Device manager>IDE channel>properties>advanced>
transfer mode select to DMA
No more problems!

Posted by: Boris at February 16, 2007 5:30 AM

This problem is caused by conflict of DVD Drive ID, to solve it Change the DVD drive to Primary

Posted by: Rbi at December 23, 2007 7:05 AM

I HAVE 20 CD'S,AND THEY WERE RECORDED OFF MY OLD COMPUTER BEFORE IT CRASHED ETC, NOW i HAVE A NEW COMPUTER E MACHINE..WITH VISTA, AND i PUT IN A CD NOTHING HAPPENS ...THIS VISTA IS THE WORST THING SINCE HIGH TAXES.

JOHANN DOHMANN,USA

Posted by: JOHANN DOHMANN at January 30, 2008 4:54 PM

thanks leo and engineer i've been having this problem forat least 2 years! And then i realised that i've got the nero package with the incd program. So far so good . It is a seperate program called 'ahead INCD' or similar name. Simply go to control panel then add/remove programs and then uninstall.

Posted by: Rod at March 15, 2008 11:49 PM

burned files to a cd then later tried to open them but he comp keeps freezing. then tried to move them off the cd to my desktop but only 3 files will move then the comp freezes again. went online and found a free software that was supposed to check cd for bad files and ignore them and allow the good files to be moved. it freezes up too. any ideas?

Posted by: Ken at May 2, 2008 5:22 PM

Gotta same problem.
Solution:
Device manager>IDE channel>properties>advanced>
transfer mode select to DMA
No more problems!

Posted by: Boris at February 16, 2007 05:30 A


THX MAN !! it works ! :]

Posted by: orian at November 8, 2008 11:19 AM

ive just read your " when i insert a cd or etc " and i have now just uninstalled incd and my system is cured....wow fantastic , i cant thnk you enough. i had backed up over 27 gig and thought id lost the lot when restore wouldnt work... ive removed incd and every thing is now wonderful.. a lesson there... if you really dont need an app dont install it.. many thanks leo...your a god amongst men.. cheers from england..

Posted by: howard farmer at November 9, 2008 4:23 AM

My CD drive is SATA and I just changed my hard SATA hard drive to IDE. Could this be the reason my screen goes horizontal and machine freezes when I try to use my cd drive? Never had this problem before the IDE.

Posted by: Salawiz at April 4, 2009 11:45 AM

I just got the same problem. I already check the transfer mode and it is already set to DMA.
I also did update on the computer but Im still getting the same problem. What I've notice is there are 2 Primary and 2 Secondary IDE Channel showing up. Any suggestions?

Posted by: mblue at June 23, 2009 7:39 AM

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