Helping people with computers... one answer at a time.

There are a few things to check out if your computer freezes when you insert a CD or DVD into your DVD ROM.

When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?

I's suspect the device drivers for the DVD drive, myself.

You didn't mention which version of Windows. Assuming it's XP, I'd do the following:

  • run the system file checker.

  • visit windows update paying particular attention to any device driver updates.

  • consider visiting your computer manufacturer's web site and look for updates.

  • consider visiting the DVD drive manufacturer's web site and looking for updates.

Article C2083 - June 23, 2004 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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43 Comments
Ken
July 17, 2004 3:16 AM

A friend gave me his old PC to play with/overhaul. 500MHz AMD K6-2 with 64MB PC100 memory and a 10GB HDD on a MSI-5191 MoBo. I formatted the drive and did a fresh install of Win98SE, installed all the necessary updates and drivers etc. Now I have exactly the same problem as you! As soon as I insert a CD (audio or data), everything freezes totally - so badly, in fact, that even ctrl-alt-del is useless. Have tried several different CD and DVD drives - no change of behaviour. It's so frustrating, as in every other respect, the machine works fine. Am now considering stripping it out for spare parts!

Joshua
October 11, 2004 3:27 PM

I am experiencing the same thing with my brand new notebook. I have been looking into the problem think it is probably the Interrupt the CD-ROM uses or the frequency of the noise the CD-ROM puts out when it spins up. Let me know if you have any questions or advise.

Jason
October 28, 2004 3:14 AM

I have a Rock Quadra DTS Pro. Its not even 6 moths old and has beein doin the same things since i bought it...
Any one had any luck??
Jason

Luke
November 23, 2004 11:52 AM

Are any of you running nero burning rom? I've heard the InCD feature in the nero pack can cause such lock ups. I've just uninstalled the InCD feature on nero, so we'll see if that helps my lock up problems. Sorry I can't be of more help.

Damon
June 18, 2005 7:55 AM

When I insert a CD, the computer is not recognizing it. The computer prompts me to insert a disk. What do I do in this situation?

Madmac
August 4, 2005 6:39 AM

hey, you must update your firmware to resolve the problem. If you need more information just email me at madmac@hotmail.com

lucci
October 4, 2005 6:53 AM

My problem is a bit different, when I try to load multiple disc games it loads the first 2 then freezes before the game fully loads. I tried a bunch of differant games without success. I about to launch it but the system is only 6 months old. I need help!

Mopboss
October 17, 2005 2:08 PM

i have A kinda the same problem, i sold my old PIII
450 to my mom but before i did i switched the cd-rom
for a cd-burner , now my brother tell me that every audio cd mp3 or standard freezes the computer regaurdless of what sotware he uses, i never use my pc to play audio, so i think i wasn't connecting everything
any way, it might be that little wire.

i find out in the next 24

Mopboss
October 17, 2005 2:11 PM

ps. the pc has a sound card

Rognvaldr
October 28, 2005 12:49 PM

I had the same problem till this evening, I have an IBM think centre (office pc) and when i went to the ibm site, sure enough, there was a firmware update available that resolved my problem. For the guys who built their own pc's I guess you could check out the manufacturers site.

Best of luck.

emporio
November 27, 2005 7:07 PM

I removed INCD from Nero and everything works fine.

william
December 2, 2005 2:04 PM

my computer freezes when i insert a cd into the cdrw drive and it will not read any disks.

Glen
March 2, 2006 6:02 AM

I have this problem on one of two nearly identical systems I built a few years ago. Both XP Pro op sys, P4 (1-2.8GHz & 1-3Ghz, both using ASUS mb and ASUS CD-R/RW & LG DVD RW drives. I was sure that the one ASUS CD-R/RW was the problem. I had tried switching the master slave combo, switching IDE ports, using separate IDE ports (as the HD is using SATA)and replacing ribbon cables. I know InCD causes some problems so I eliminated it from startup. I recently replaced both optical drives with one CD/DVD combo unit from LiteOn, updated the firmware but continue to have the problem. I also switched IDE ports with no affect. I doubt it is a hardware problem as I do not have the issue with my other system (also recently installed the same LiteOn DVD). Seems to me that it's either an XP problem or some other s/w the wife has downloaded and is running in the background. The problem has been there since it was built I believe.

Chris
March 16, 2006 8:39 AM

Hi my notebook has a problem installing software.
When I put my cd into the rom it doesnt open up by itself, then I go into my computer and still it wont open it says insert the cd in the rom . What can I do trying to install my antivirus program help.

terafis
April 13, 2006 5:54 PM

If anyone is still having this problem, this worked for me -

Change the IDE setup in BIOS to P-ATA from S-ATA.

For some reason it switched to S-ATA.

Julie H
May 9, 2006 1:30 PM

I have a 98second edition,when I put a cd in the CD Rom the computer shuts down

george fuller
July 12, 2006 8:55 AM

when i put my dvd drive into my computer it wont read any disks it just gos to a blue skreen with codes my computer is a win98 can you help please

Thomas Canup
October 5, 2006 3:05 PM

I see I am not the only one with this problem. Brand new system, Win XP pro w/all updates, Pioneer DVD RW (P_ATA) on Gigabyte MB (intel 965BX chipset) Core 2 Duo E6400, sata hard drives. When I insert a CD or DVD usually the system freezes. I may have Nero INCD installed, I will try removing it. Already tried the BIOS settings and reinstalling drivers w/o success.

Jonathan Ford
October 6, 2006 1:41 AM

I have a system with windows xp 64 pro with every update I can find for every component in my system. I have an intel e6600 core 2 duo. I have an asus P5B deluxe Motherboard (intel 965 chipset), I have 3 sata harddrives. The DVD drive is connected to the only parrallel port (which is controlled by a jmicron chip). When i boot the computer, the bios says that the jmicron controll is controlling my Liteon dvd drive.

I have the same exact problem as Thomas Canup: Whenever I put a dvd/cd into the drive it will freeze momentarily (10 seconds or so) then will be fine... until i access it again. Watching dvds is impossible with the cyclic jerkiness (fine for a while, then jerky for a while, then fine again only to repeat the cycle. Whenever I burn a dvd, it completely 100% locks up my computer while the "writing lead in" step, however as soon as that part is finished and the bulk of the writing is going on, system returns to normal, then as writing lead out kicks in, it freezes again. Also, ejecting the disk causes computer to freeze, just as it does loading a disc.

It is fair to say that I am not short on memory (2GB). Also I do not have normal system issues: I run all the latest games at high settings smoothly and flawlessly, even if I am running something intensive in the background. Its just that damned dvd drive! Any help would be amazing and greatly appreciated!

LRguy
October 13, 2006 12:45 AM

I had this problem too with my new computer, I first thought it was a bad DVD drive. But I tried it on my old system and it worked fine. My new computer has a Core 2 Duo E6400 and Gigabyte GA-965P-S3 motherboard. I was doing everything and anything I could think of to try to fix it and I somehow managed to fixed it. My DVD drive doesn't freeze my computer anymore.

I was curious as to why that happened so I did some research and I read something about DMA modes can turn into PIO modes. ( http://support.microsoft.com/kb/817472 ) PIO mode is an old mode for DVD drives to transfer data to the rest of the computer. It uses a lot of CPU power, When I had this problem and put DVD in the drive it would take almost 50 percent of my CPU resource. It would probably be close to 100 if I didn't have duo core.

Sorry, but I don't really have a solution for anyone else that has this problem. I'm not sure what I did to fix it.

Magnus
October 20, 2006 1:09 PM

Yup I have once again joined the club of having this stupid problem with having the comp. freez when inserting a CD, DVD with basically anything kind of files on it. And I have found that for some reason Windows randomly changes the transfer mode of the Drives to PIO and this is NOT to be used!
Go to the Device Manager and properties on the IDE and then Primary Channel and set it to "let BIOS select transfer mode" and restart. This should help! It can take a few times to do this for windows to actually understand what you want, so keep trying it a couple of times before sending the computor into orbit!

Skiltek
October 21, 2006 2:05 PM

I've had this happen before. It won't happen on every system because every system has its own way of addressing IDE devices. Usually what causes this is that the drive is failing to respond when its state is queried. IE, it reports disc insert but then fails to respond that it is ready to read the disc. Try a different drive. Also, another thing that can cause this is "combo" drives. These are drives that say they can burn CDs and read DVDs. I've found that usually the cheap ones will cause your system to hang when you insert a DVD. Finally, this problem can be caused by a misaligned, damaged or dirty laser lens. You can try using a lens cleaner but this won't fix a misaligned laser.

Jos Van Leeuw
October 26, 2006 8:59 AM

A brand new pc with P945D 3.4Ghz and XP Home: PC freezes when trying to install a program:: Nero Incd uninstalled and everything works fine.Thanks for the tip

Bret Burk
October 28, 2006 8:38 AM

Building a new PC - Intel D945vs mob with 3.2 Intel p4 D duo core processor, XP Pro, and a lightscribe DVD RW and a and ran into this same problem. Everything was going well untill I began installing software. The clues above were EXACTLY CORRECT. I had installed the NERO suite that came with the DVD. As soon as unistalled, everything worked fine. INCD4 was the version on my suite. Don't know if the same effect on newer versions. Good luck.

Engineer
December 14, 2006 11:18 AM

Having the same issue as above: C2D w/ P5B Deluxe/WIFI. System would freeze sometimes when I put a CD in. Thought it was the JMicron controller first (since that was handling the IDE channel that the burner was connected to).

However I also installed the INCD thing that came with the Nero bundled, I've just now uninstalled it and am going to see if that fixes everything. So far so good...

sj
December 29, 2006 1:53 PM

just wondering if there are other suggestions...
just got a new hard drive, reinstalled OS (XP SP2 and all updates)... don't have Nero/InCD, all IDE channels set to DMA, and the system freezes randomly when inserting a CD or DVD (dual drive)... tried turning off all autorun options, but same problem...
any other troubleshooting thoughts other than replacing the drive... i'm afraid a new drive will have the same problem...
thankx,
sj

Erika
December 29, 2006 6:53 PM

Thanks Jos Van Leeuw for the advice on uninstalling Nero Incd, that worked perfectly. I was trying to install a new printer and that idea worked great. Thank you again!

CorbaTheGeek
January 6, 2007 1:23 PM

Open your Administrative Tools, Services applet. Right click open the 'properties' dialog on each of the two InCD services. Stop them and change them to 'disabled'. Problems solved...

dano
January 23, 2007 10:05 PM

I'm betting that, in some instances, the problem has to do with loading Jmicron drivers. These drivers are SATA/RAID only drivers and loading them will mess up the Jmicron controlled IDE port for running IDE drives. Jmicron say that if you want to use the IDE connector for optical drives ... enable Jmicron and set to IDE in BIOS and do NOT install ANY jmicron drivers.

gibo
February 3, 2007 7:18 PM

I have a similar problem, whenever I insert a CD, Original/HomeBrew, Windows 2K freezes, but it's a 52X LG CD-ROM, so there's no Nero Installed, Anyway, if I let the CD on the drive, after restart, I can read the CD like a charm, but if I try to change it, Windows freezes again. It wont happend if I start in Safe Mode, but, Who want's to live in safe mode???

The 52x LG is just fine, I puted it in another computer and it works great, so, It should be a Software problem. I've tryed changing PIO/DMA Modes, but the problem persists...

Any suggestion???

Boris
February 16, 2007 5:30 AM

Gotta same problem.
Solution:
Device manager>IDE channel>properties>advanced>
transfer mode select to DMA
No more problems!

Rbi
December 23, 2007 7:05 AM

This problem is caused by conflict of DVD Drive ID, to solve it Change the DVD drive to Primary

JOHANN DOHMANN
January 30, 2008 4:54 PM

I HAVE 20 CD'S,AND THEY WERE RECORDED OFF MY OLD COMPUTER BEFORE IT CRASHED ETC, NOW i HAVE A NEW COMPUTER E MACHINE..WITH VISTA, AND i PUT IN A CD NOTHING HAPPENS ...THIS VISTA IS THE WORST THING SINCE HIGH TAXES.

JOHANN DOHMANN,USA

Rod
March 15, 2008 11:49 PM

thanks leo and engineer i've been having this problem forat least 2 years! And then i realised that i've got the nero package with the incd program. So far so good . It is a seperate program called 'ahead INCD' or similar name. Simply go to control panel then add/remove programs and then uninstall.

Ken
May 2, 2008 5:22 PM

burned files to a cd then later tried to open them but he comp keeps freezing. then tried to move them off the cd to my desktop but only 3 files will move then the comp freezes again. went online and found a free software that was supposed to check cd for bad files and ignore them and allow the good files to be moved. it freezes up too. any ideas?

orian
November 8, 2008 11:19 AM

Gotta same problem.
Solution:
Device manager>IDE channel>properties>advanced>
transfer mode select to DMA
No more problems!

Posted by: Boris at February 16, 2007 05:30 A


THX MAN !! it works ! :]

howard farmer
November 9, 2008 4:23 AM

ive just read your " when i insert a cd or etc " and i have now just uninstalled incd and my system is cured....wow fantastic , i cant thnk you enough. i had backed up over 27 gig and thought id lost the lot when restore wouldnt work... ive removed incd and every thing is now wonderful.. a lesson there... if you really dont need an app dont install it.. many thanks leo...your a god amongst men.. cheers from england..

Salawiz
April 4, 2009 11:45 AM

My CD drive is SATA and I just changed my hard SATA hard drive to IDE. Could this be the reason my screen goes horizontal and machine freezes when I try to use my cd drive? Never had this problem before the IDE.

mblue
June 23, 2009 7:39 AM

I just got the same problem. I already check the transfer mode and it is already set to DMA.
I also did update on the computer but Im still getting the same problem. What I've notice is there are 2 Primary and 2 Secondary IDE Channel showing up. Any suggestions?

Jafar
December 30, 2009 9:57 AM

I have the same problem, but with DVD9 only
any suggestions ?
I don't Have Ahead INCE and the mode is set to DMA

Randy Siade
January 21, 2010 8:20 AM

I have the same issue with a Dell D620 laptop but only when I have an external monitor plugged in. I have tried it with both monitors running and with only the external monitor running and it freezes. If I turn off the external monitor and use the internal only it works fine. I have checked all drivers and they are at the latest revs. Any ideas?

JohnB
January 13, 2013 9:54 AM

The cause could be the power pack overheating and shutting off.
I had this trouble with my cd rom drives and found the computer power pack vents were clogged with dust.
I cleaned the fan and vents with a vacuum cleaner and have had no trouble since.

ducky
February 5, 2013 8:19 AM

please please help me..I had important work documents that I saved to a cd since I was using another computer. Now I put the cd in my computer and it wont open. It freezes my computer. I tried the computer that I saved the documents on originally but they wont open either.i just freezes and wont open. I know I saved the documents o the disk. how can I retrieve them

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