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When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?

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Summary: There are a few things to check out if your computer freezes when you insert a CD or DVD into your DVD ROM.

When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?

I's suspect the device drivers for the DVD drive, myself.

You didn't mention which version of Windows. Assuming it's XP, I'd do the following:

  • run the system file checker.

  • visit windows update paying particular attention to any device driver updates.

  • consider visiting your computer manufacturer's web site and look for updates.

  • consider visiting the DVD drive manufacturer's web site and looking for updates.

Related:

Article 343 | Posted June 23, 2004

Recent Comments
37 Comments

Open your Administrative Tools, Services applet. Right click open the 'properties' dialog on each of the two InCD services. Stop them and change them to 'disabled'. Problems solved...

Posted by: CorbaTheGeek at January 6, 2007 1:23 PM

I'm betting that, in some instances, the problem has to do with loading Jmicron drivers. These drivers are SATA/RAID only drivers and loading them will mess up the Jmicron controlled IDE port for running IDE drives. Jmicron say that if you want to use the IDE connector for optical drives ... enable Jmicron and set to IDE in BIOS and do NOT install ANY jmicron drivers.

Posted by: dano at January 23, 2007 10:05 PM

I have a similar problem, whenever I insert a CD, Original/HomeBrew, Windows 2K freezes, but it's a 52X LG CD-ROM, so there's no Nero Installed, Anyway, if I let the CD on the drive, after restart, I can read the CD like a charm, but if I try to change it, Windows freezes again. It wont happend if I start in Safe Mode, but, Who want's to live in safe mode???

The 52x LG is just fine, I puted it in another computer and it works great, so, It should be a Software problem. I've tryed changing PIO/DMA Modes, but the problem persists...

Any suggestion???

Posted by: gibo at February 3, 2007 7:18 PM

Gotta same problem.
Solution:
Device manager>IDE channel>properties>advanced>
transfer mode select to DMA
No more problems!

Posted by: Boris at February 16, 2007 5:30 AM

This problem is caused by conflict of DVD Drive ID, to solve it Change the DVD drive to Primary

Posted by: Rbi at December 23, 2007 7:05 AM

I HAVE 20 CD'S,AND THEY WERE RECORDED OFF MY OLD COMPUTER BEFORE IT CRASHED ETC, NOW i HAVE A NEW COMPUTER E MACHINE..WITH VISTA, AND i PUT IN A CD NOTHING HAPPENS ...THIS VISTA IS THE WORST THING SINCE HIGH TAXES.

JOHANN DOHMANN,USA

Posted by: JOHANN DOHMANN at January 30, 2008 4:54 PM

thanks leo and engineer i've been having this problem forat least 2 years! And then i realised that i've got the nero package with the incd program. So far so good . It is a seperate program called 'ahead INCD' or similar name. Simply go to control panel then add/remove programs and then uninstall.

Posted by: Rod at March 15, 2008 11:49 PM

burned files to a cd then later tried to open them but he comp keeps freezing. then tried to move them off the cd to my desktop but only 3 files will move then the comp freezes again. went online and found a free software that was supposed to check cd for bad files and ignore them and allow the good files to be moved. it freezes up too. any ideas?

Posted by: Ken at May 2, 2008 5:22 PM

Gotta same problem.
Solution:
Device manager>IDE channel>properties>advanced>
transfer mode select to DMA
No more problems!

Posted by: Boris at February 16, 2007 05:30 A


THX MAN !! it works ! :]

Posted by: orian at November 8, 2008 11:19 AM

ive just read your " when i insert a cd or etc " and i have now just uninstalled incd and my system is cured....wow fantastic , i cant thnk you enough. i had backed up over 27 gig and thought id lost the lot when restore wouldnt work... ive removed incd and every thing is now wonderful.. a lesson there... if you really dont need an app dont install it.. many thanks leo...your a god amongst men.. cheers from england..

Posted by: howard farmer at November 9, 2008 4:23 AM

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