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When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?

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Summary: There are a few things to check out if your computer freezes when you insert a CD or DVD into your DVD ROM.

When I insert a CD or DVD into my DVD ROM the computer freezes. What should I do?

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I's suspect the device drivers for the DVD drive, myself.

You didn't mention which version of Windows. Assuming it's XP, I'd do the following:

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  • run the system file checker.

  • visit windows update paying particular attention to any device driver updates.

  • consider visiting your computer manufacturer's web site and look for updates.

  • consider visiting the DVD drive manufacturer's web site and looking for updates.

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Article C2083 - June 23, 2004

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Recent Comments
41 Comments

ive just read your " when i insert a cd or etc " and i have now just uninstalled incd and my system is cured....wow fantastic , i cant thnk you enough. i had backed up over 27 gig and thought id lost the lot when restore wouldnt work... ive removed incd and every thing is now wonderful.. a lesson there... if you really dont need an app dont install it.. many thanks leo...your a god amongst men.. cheers from england..

Posted by: howard farmer at November 9, 2008 4:23 AM

My CD drive is SATA and I just changed my hard SATA hard drive to IDE. Could this be the reason my screen goes horizontal and machine freezes when I try to use my cd drive? Never had this problem before the IDE.

Posted by: Salawiz at April 4, 2009 11:45 AM

I just got the same problem. I already check the transfer mode and it is already set to DMA.
I also did update on the computer but Im still getting the same problem. What I've notice is there are 2 Primary and 2 Secondary IDE Channel showing up. Any suggestions?

Posted by: mblue at June 23, 2009 7:39 AM

I have the same problem, but with DVD9 only
any suggestions ?
I don't Have Ahead INCE and the mode is set to DMA

Posted by: Jafar at December 30, 2009 9:57 AM

I have the same issue with a Dell D620 laptop but only when I have an external monitor plugged in. I have tried it with both monitors running and with only the external monitor running and it freezes. If I turn off the external monitor and use the internal only it works fine. I have checked all drivers and they are at the latest revs. Any ideas?

Posted by: Randy Siade at January 21, 2010 8:20 AM
See all 41 comments...

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