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Missing drivers? Best place to search for drivers is on the manufacturer's website.

I just recently bought an Acer Aspire 1D27 notebook. It came with Windows 7 starter, so I upgraded to the Home Premium 64-bit version. Everything installed correctly, but now my computer doesn't have a Sleep option and I cannot adjust the brightness of the screen. This also drains the battery a lot quicker than before. Is there a driver for this that can fix the problem? I've searched everywhere on the net, but I can't seem to find it. Also, my HDMI port doesn't work after the upgrade. Any help would be appreciated.

In this excerpt from Answercast #21, I look at the best place to find drivers for an upgraded computer.

Manufacturer drivers

The short answer is: definitely, there should be drivers for exactly what you're looking for. You shouldn't be searching the 'net for them. You should go immediately to the Acer website, their support section, and search there. If needed, go ahead and submit a support request for that specific model's drivers.

My guess is that there's probably an open discussion forum that will be a little bit quicker to locate the drivers your looking for.

Sleep option drivers

Specifically, let's see: the Sleep option should be part of the advanced power management control and drivers that relate to that.

Brightness & HDMI drivers

The brightness of the screen, and potentially the HDMI port, are issues that could be dealt with an updated video driver.

So, definitely go visit the Acer website and see what they have to offer: potentially use their support resources to locate what you need.

Article C5394 - May 28, 2012 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

May 29, 2012 10:02 AM

Funny - this is related to this article, but just barely. Since this is an Acer question, the little Ad window has an Acer advertisement. But it is in (I presume) spanish. Not sure why, since there isn't anything spanish on this page. [Acer - No es lo que piensas. Es Mejor.] Just think it is funny that it would do this.

Peter B
May 29, 2012 12:51 PM

Just to make it clear, your Windows 7 starter edition was a 32 bit operating system, and the specific hardware drivers you had provided with it are no longer usable when you upgrade to a 64 bit operating system (even though it is still windows 7). So Windows does the best it can, using whatever (normally generic) drivers that it has, and you lose access to a number of specific functions. Acer is the place to go. To be honest, you should seriously consider downloading their (64 bit Win 7) drivers for all of your hardware components.

June 4, 2012 2:18 PM

I have an Acer (TravelMate 7530) with W7 Pro; the screen brightness is in:

Control Panel > Power Options > Change Plan Settings > Change advanced > Display > Brightness.

I also run XP and there I never found the brightness in native Windows; I had to download and install something called Acer Empowering Technology and its Power widget to get software control of the brightness.

I never did get the HDMI port working properly (but I didn't try too hard since I could use the SubD connection OK.)

Hope this helps,

--- Derek

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