Helping people with computers... one answer at a time.
4G internet connection speeds could suffer from signal strength issues or interference. Windows settings won't be an issue.
My Toshiba Satellite has Windows 7, SP 1. My ISP is Verizon Wireless that recently increased their speed from 3G to 4G, supposedly 10 times faster. When connected to the internet the modem light is green, 4G, but as soon as communication starts, it changes to purple, 3G. Is the problem the ISP and out of my control or the computer where I could so something to improve the speed? Verizon checked the modem and says it's working OK.
In this excerpt from Answercast #69, I look at the reasons why a Verizon modem may not be getting the expected 4G connection.
The short answer is actually, "Probably neither."
The answer is probably more along the lines of: you may be in an area with 4G coverage, but it may not be a strong enough signal to actually support 4G.
The way that cellular systems work is that they will give you 4G in an area that has 4G coverage - if your signal is strong enough. In other words, if you're close enough to the cell towers, if you've got three, four, or five bars, whatever, then you pretty much are guaranteed of getting 4G service.
If you're in a situation like that, where you're actually connecting, and you know you are connected with lots of bars, and you're near a cell tower - then it is the ISP's issue.
I would say that it is Verizon's issue, in this case, if you're not actually getting a full 4G connection.
But on the other hand, it's absolutely the expectation that if it cannot establish a 4G connection (because there's too much noise on the signal; there's too much interference from nearby radios or electrical devices or what not), then it definitely knows to fall back to 3G - which is apparently an easier connection to get because it's at that slower speed.
It's very possible that it's a signal strength issue or that it's an interference issue.
There's little you can do about that, other than move to some place where you get a better signal. But if that's not the case, if you're in an area where you know that other devices are getting good and strong 4G connections, I would absolutely talk to Verizon again.
I do not know of any setting on your computer that should affect this. This
is all about your account with your ISP and the signal and the connection
between that modem and the ISP. To Windows, all it's seeing is data coming from
that modem so there's not really much that Windows itself can do.
End of Answercast #69 Back to - Audio Segment
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