Summary: It's apparently common to have trouble accessing Hotmail. Unfortunately there is no clear reason why or even a clear direction to take.
Why can't I access Hotmail?
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As I write this I'm receiving many reports of people having problems accessing Hotmail. The typical problem is simply "page not found".
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To be clear: I don't have an answer. But I at least want people to know that they're not alone. Not everyone is having trouble, but many people are.
I was able to track down this information:
| To troubleshoot MSN Hotmail outages, please call (1)(650) 964-7200, 10:00 AM - 5:00 PM Pacific Standard Time, Monday through Friday. Note: this is not a customer support line. |
same problem with hotmail-suddenly 'page not found' happened at login with ALL computers in the house for 2 weeks - could access from other places. Tried ALL the suggestions here (empty cache, foxfire, etc) nothing worked. Then, unplugged router and connected directly through cable modem. Problem solved immediately. Reconnected router, did a cycle reboot (unplug modem, unplug router, turn off computer - plug in router, plug in modem, turn on computer) - Immediate connection for hotmail. Worth a try...
Posted by: Debbie at April 6, 2005 10:35 PMI did have this problem today and it was fixed by rebooting my modem, wireless router and pc. It was fixed immediately. I had tried everything with my cookies, settings, firewall, spyware, hijack this, even called my dsl provider.
If you are having access problems and have dsl, it sure wouldn't hurt to try to reboot your service. Good luck all. I really do need to move ahead with dumping hotmail and ie!!!
Posted by: Julie at April 15, 2005 7:34 PMLeo,
as many other I am getting crazy with this access to MSN & hotmail that do not link.
BUT: at this link http://reviews.cnet.com/5208-7809-0.html?forumID=75&threadID=17511&messageID=649458
answer:
rufojp | 08/27/04 5:03 PM
I found that may be a MTU settings problem.
I run win 2000 and trayed to fix it going to LAN - properties - configure - advanced - fragmentation threshold
setting it to 1280, 512 but there has been no results.
from other sites I understood that for w2k I should use the registry editor.
This is far beyond my competencies.
I wrote this because probably the point is right but the MTU has to be setted in a different way.
any suggestion?
ciao
Flavio
Posted by: flavio at April 17, 2005 10:39 AMI thought there might be help, but the comments of others at this site convinced me that there probably is none. I was fortunate enough to get my addresses transferred from my hotmail account to my netzero account before hotmail became completely inaccessible. I e-mailed everybody on my list to notify them of the change, but that does nothing for the others who have my old address but who are not on my list.
I am able to enter my user name and password and get to the screen that tells me I have mail from my "contactos" ("contacts" in English). But when I try to open the "correo" tab ("mail" tab in English) or try to open one of the messages from the list "De mis contactos" ("From my contacts" in English), the site just clocks for hours and never opens anything.
I wish someone from hotmail would read these comments or offer some way to report such problems. But failing that, I am forced to just give up on hotmail.
Hope someone can get this fixed. Hotmail worked fine for me until my niece came and MSN Messenger. Don't know if that caused the problems or if it was just a coincidence that hotmail started crashing after MSN Messenger was added.
---Larry
Posted by: Larry Kardatzke at April 18, 2005 8:42 AMI'm closing comments on this article. I've collected the most popular ideas for resolving Hotmail access issues in a new article:
http://ask-leo.com/how_do_i_resolve_my_hotmail_email_problems.html
Please have a look.
Posted by: Leo at April 18, 2005 9:45 PM