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To help diagnose the problem, try a two-step approach. Separate downloading the file from opening the file with Adobe Reader and watch for error messages.
I'm running a Lenovo Windows 7 Home Premium 64 bit OS. Why do I have to open my investment site in my Chrome browser to open PDF financial reports? I tried both 64 and 32 bit IE 9 which are both installed and neither one will download the reports even though I have the latest version of Adobe Reader installed. My security settings are at medium.
In this excerpt from Answercast #61, I look at problems in downloading and opening PDF files with Internet Explorer.
So, unfortunately, it's very, very difficult for me to help here because I don't know what happens when you try to download. Do the files download and Adobe not open? Is there an error message when the files are attempted to download? Exactly what is it that happens when you try to download a PDF in Internet Explorer?
I will tell you that Internet Explorer should absolutely be able to open PDFs - download and open PDFs.
And also, be aware. There's two things that we talk about here: Downloading a file and opening a file are two separate steps. The fact that you have Adobe Reader installed has nothing to do with your ability to actually download the file.
So, the very first thing I would do in Internet Explorer is: right-click on the link to the PDF and say Save As. Save it to a folder where you know the file is supposed to reside and see if that simple act of downloading the file works:
That has nothing to do with what the file contains.
That has nothing to do with the fact that it's a PDF.
That's simply the act of downloading the file.
That's an important diagnostic piece of information because it tells you that, "Yes, we can download the file," and the problem is elsewhere; or "We can't download the file," and the errors that result from attempting that will tell us perhaps what's going wrong; why you can't download it.
If you are able to download the file, then double-click on it in Windows Explorer.
If Adobe Acrobat opens, if Acrobat Reader opens, then you've got the file. If there's an error message or some problem opening the file, then you know that the problem is not downloading the file, the problem is opening the file for whatever reason.
Once again, the error message (or the behavior that happens when you try) will hopefully give us some clues as to exactly what's going on here. Unfortunately, the error report that you've given me here is just sort of, "It doesn't work." That's not nearly enough to try and diagnose what could be going on here.
So, if you can, try that two-step approach where you separate out the
download of the file from opening the file with Adobe Reader. See if you can
gather some more information about exactly which step in the process is failing
and what happens when it fails.
Next from Answercast 61 - Is it safe to keep Outlook Express?
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