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The change from Hotmail.com to Outlook.com is not automatic. You are not guaranteed to get your old handle in the new system.
When I try converting a Hotmail address to the new Outlook.com, I receive an "Account isn't available" message. How can that be when I've been using it at Hotmail.com for several years? I've tried it from the Hotmail sign-in by changing the Hotmail.com to Outlook.com and getting an "Account doesn't exist" message with the option "Get new account." From what I've read, I should be able to easily and simply convert your current address when you open an Outlook.com account. I've tried it several times with the same results. I was able to set a new address without any problem, but unable to change current ones to Outlook.com. Please advise the steps on how to convert current addresses over to Outlook.com.
In this excerpt from Answercast #43, I look at the (growing) confusion over Hotmail's change to Outlook.com and converting your email address.
Well, Outlook.com does appear to be the eventual new face of Hotmail.com.
It is apparently a completely separate pool of email addresses. So, for example, if you have Leo@Hotmail.com, you are in no way guaranteed that you will be able to get Leo@Outlook.com.
When you convert your Hotmail account to the Outlook.com look:
It's still your Hotmail address;
It's still your Hotmail account;
Your email address associated with Outlook.com is a completely new, completely separate account;
A completely separate email address.
Now you can (if you have an email address at Hotmail.com) convert that to use the Outlook.com interface.
Like I said, it's still your Hotmail.com email address; you're simply using the Outlook.com user interface.
Once you do that, you also have the ability to add what they call an alias. An alias would be a new email address associated with your account at Outlook.com.
Unfortunately, you are not guaranteed getting the email address you want or that you already have. There is no automatic conversion from something@Hotmail.com to something@Outlook.com. They are two completely separate sets of email addresses.
So, I'm not surprised that there's some confusion about this. Microsoft has been (as I've said) typically, characteristically unclear and incomplete about exactly how these things are going to work.
What it boils down to is two separate things:
Converting your Hotmail account to use the new Outlook.com user interface is one thing (it doesn't change your email address);
And then getting a new Outlook.com email address is something completely
separate from your Hotmail.com account.
Next from Answercast 43 – Why is my computer uploading and downloading when it's doing nothing?
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