Helping people with computers... one answer at a time.

Typically, if someone has attempted to log into your account numerous times, Hotmail might lock your account. So how do you regain access?

Hello. I know and I remember my password, but even after resetting it, Hotmail has blocked my account.

I would like to know why and how to fix the problem. I've not had access for about three weeks.

In this excerpt from Answercast #8, I discuss reasons that Hotmail might be blocking your account and point you to an article with suggestions on clearing up the problem.

Hotmail has locked me out!

There are so many reasons that Hotmail might block an account. I'd have to see the exact error message that you're getting and even then, that error message might be too vague to make any kind of a determination.

Suspect a hacker

Typically, if somebody is trying to log in to your account and gets the password wrong too many times, Hotmail will actually block the account from being logged into by anybody for some period of time.

Now, if this repeatedly happens to you, it could very well be that somebody else is simultaneously trying to log in to that account as well. Since they don't have your password, they're getting it wrong every time and Hotmail is blocking them every time... and also blocking you.

Your options

There's not really a lot you can do about it. I do have an article about it: "Why am I repeatedly locked out of my Hotmail account and what can I do about it?" That would be where I send you to get a little bit further information and maybe grasp at a few straws that might clear this up.

Next - Does storing documents on my computer's desktop slow it down?

Article C5193 - April 11, 2012 « »

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

larry embling
April 23, 2012 2:32 PM

I am locked out of my hotmail and have been given a security code that does not work.... I am totally lost... please help.

This article discusses recovery options for the various ways that Hotmail accounts can be lost or compromised and I believe it applies here: What are my Lost Hotmail Account and Password Recovery Options?
October 11, 2012 3:50 AM

I have tried everything,to get in to my hot mail account,what a nightmare,reset password,gave my mobile to send me a code.really upst,answered security questions,they say i have my Mothers birth place wrong.WHAT!!!!!

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