Helping people with computers... one answer at a time.

Opening attachments in Hotmail is easy - if Hotmail lets you. If Hotmail doesn't support the attachment type, Hotmail won't open the attachment. Period.

I am unable to open my Hotmail attachments. I am able to open attachments on other email services such as Yahoo, but not Hotmail. Why? (I hope your answer doesn't require me to open an attachment!)

This article has been updated. See:
"Windows Live Hotmail has blocked some attachments ..." - how do I get around that?

Nope, no attachment's required.

The "why" is easy. Hotmail is attempting to protect you.

What to do about it, is less obvious, and a lot more cumbersome.

As we all know by now, viruses and other forms of malware are frequently transmitted by email in the form of attachments.

The problem is that no matter how many times people are told "don't open attachments from untrusted sources" they do so anyway. Or they trust sources that they shouldn't.

It's what some people call the Dancing Bunnies problem; send people an email that promises them dancing bunnies if they open the attachment, and darn it, a bunch of them are going to open that attachment no matter where it came from.

"Note the magical word permanently - you can't open that attachment in Hotmail. Period."

So, Hotmail "solves" this problem by disallowing many types of attachments. If you get an email with attachments that Hotmail does not support, you get this message:

Hotmail has permanently blocked the following potentially unsafe attachment(s)

Note the magical word permanently - you can't open that attachment in Hotmail. Period.

And if you follow through and click on the "More Info..." link next to that warning message, Hotmail's online help is quite explicit:

Hotmail doesn't support all file types. If you send an attachment that Hotmail doesn't support, the e-mail recipient wont be able to download or open the attachment.

I'm assuming that "send" should be "receive" because you most definitely can send attachments from a Hotmail account, no matter what type, as we'll see in a second.

There are two solutions, neither of them pretty:

  1. Have the sender send the attachment again, with a different name, or as a compressed file. ".zip" files are fine. ".exe" files are not. So if your sender creates a .zip archive of the .exe file that he's trying to send you, that you can save, and then decompress back into it's original form and name.

    Heck, just renaming the file is enough. Have the sender rename the .exe file into a .txt file and send that as an attachment. You'll be able to download it, and then rename it back to a .exe.

  2. Forward the attachment to a non-Hotmail account. Hotmail doesn't mention this approach, but sure enough, even though you can't open the unsupported attachments, you can forward them to a different account on a different service. If that service allows you to open the attachment, you've got it.

Hotmail's goal here is, obviously, to make it difficult to open malware in attachments by accident. You have to take steps of some sort; you have to think about it.

If you go through those steps, and you still get infected? Well, it was your own doing.

Article C2860 - December 4, 2006 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

December 23, 2006 3:53 AM

I can't open attachments from Hotmail that other people with Hotmail accounts are able to open from their Hotmail accounts. Why is that? (I used to be able to, but now I can't. I am currently using 22% of my 1GB storage space - I don't know if that's relevant. Additionally, I can't re-order my Inbox messages by Sender, Subject, Date, etc. by clicking on the heading name, as other people can. I don't know if the cause of this is related to the attachment problem.) Thank you very much for any advice you can give me.

henry collins
January 20, 2007 11:24 AM

Why I Cant Look At Attachments? My Phone Is A Sanyo 2300 I Dont Know No What To Click On To View?

January 22, 2007 11:31 AM

I am having a problem with opening attachments but it is not with hotmail. They will not open on my laptop but I can get all of the attachments on my desktop. Seems there is some configuration issue but my wife and I haven't got a clue. Please help !!! Thanks !!!!

January 22, 2007 12:29 PM

hey, i use firefox (1.0.7 until 5 minutes ago and now and i can't open attachments in my hotmail account. the problem is that when i click on "download attachment", the page loads for a very short time, then says it's done, but nothing happens. i've tried old and new emails, and i updated firefox, but it's still the same. and it works fine in netscape. what can i do?

February 1, 2007 11:12 PM

I lost my ability to open attachments right after an emachines restore for an audio driver was complete. When their techs fix a problem on a home based PC, do they change security enough to mess up the email? I did give them control over my computer to get the driver back on my computer.

February 2, 2007 1:42 PM

I am having the same problem with hotmail. The download box opens but there is no open button. I click to save it and it always says file cannot download or service is unavalable. try later.I tried with Word documents and PDF documents atachments. same problem. The same hotmail account viewed in another computer is able to open. What can I do to remove this security feature?.

james wilson
February 4, 2007 2:10 PM

I cannot download attachments from hotmail.

michael money
February 4, 2007 7:19 PM

I get retail and wholesale catalogs... have for years, all of a sudden I can't get the different departments of the site to open, any site that emails me. thank you for your help. phil

William Bauer
February 6, 2007 10:44 AM

I cannot open attachments or open links within emails. I could until I upgraded Internet Explorer. Any suggestions?

Gene S
February 9, 2007 12:43 AM

Have the same problem. Visited the MSN Support page and discovered the Goggle tool bar and Goggle Web Accelerator may have something to do with it. I'm going to disable web accelerator when I get home and see if it clears up the problem.

Taco Weinstein
February 10, 2007 10:28 PM

Yeah, Leo's full of crap on this one. I can open attachments fine from any but one particular PC.

March 9, 2007 7:26 AM

why can't i open attachement(sent & received) in hotmail

Dilip Jagad
March 11, 2007 7:21 PM

It is advisable to use other email services for attachments rather then sticking with MSN Hotmail. It has happened that you unable to open attachments at the time of emergency. Swith to GMAIL or something else.


March 15, 2007 1:59 AM

Hello... When I open my hotmail, I can see my e-mails. I havea few e-mails in which I had stored some picture files. The e-mail size shows as 11MB, 13MB, 5 MB and so on. However, when I open the email, the content is blank. Everything is blank. I can not see my attachments. What's happening? Please help.

Sheri Mac
March 17, 2007 2:19 PM

When I try to open an attachment in hotmail it gets to the point where I click on "Download file", but when I do, it opens up another hotmail window showing me how many messages I have. No matter how many times I click, a new window keeps popping up. (The files are .jpg or other supported files) Help!

March 24, 2007 3:26 PM

Sign out of hotmail, select save email address only and sign in. This bug only happens when you sign in on save/remembermy email and password

March 24, 2007 7:27 PM

I can not open any attachment in hotmail. But this only happens with my notebook, if I user another computer I have no problems. I checked the firewall, activeX, cookies, etc. etc. and nothing, just nothing. Anybody with a brilliant idea what the problem could be?

March 30, 2007 11:15 PM

I also have a problem all of a sudden downloading attachments from my hotmail emails.I read the article, but mine is all attachements.And only on my laptop. If I use a public computer at an internet cafe or the like - no problems. When I click on "download file", I get the download status popup box but it defaults to download to \login.srf Then when i click download I get an error popup box saying the destinationserver is unavailable.So if i change the destination folder to one of my choice on me harddrive, i get an error message to say the file can't be opened, it be used by another program.
Any ideas? It's driving me crazy!!!!

March 31, 2007 9:44 AM

I have the same problem, I tried a different browser and the download function works fine, I tested with Netscape and Firefox, both successful. I haven't been able to figure out what setting in IE to change yet, but I started having the problem after installing some Microsoft updates.

April 19, 2007 2:29 PM

I'm trying to send an attachment(one page),no dice;all I get is a notitication of failure. I do not open attachments,but I like to send my resume online. Give me a break!

Ellen Kok
May 11, 2007 2:22 AM

since 2 days cannot open hotmail page. it says ready but the page is blank. Also cannot browse in yahoo or google. I can see in my messenger which is working that I have emails.
On my sons side in the computer everything does work normal.

May 15, 2007 10:26 PM

I am having the same problem Roshan is having. I have old emails with pictures, when I open them I get only a blank page. Where did the pictures go?. How do I get them back?. The whole point of having lost of storage is to be able to keep emails for a long time. And MSN didn't even warn us about this...

May 15, 2007 11:12 PM

I just realized that emails with attachments but no message in the body of the email show as blank emails. Again, does it mean we lost those pictures forever?

May 21, 2007 8:36 AM

Hello... When I open my hotmail, I can see my e-mails. I havea few e-mails in which I had stored some picture files. The e-mail size shows as 11MB, 13MB, 5 MB and so on. However, when I open the email, the content is blank. Everything is blank. I can not see my attachments. Can you please help me with this??

May 24, 2007 7:11 AM

I can save an attachment in hotmail but cannot open it, I can do this on other computers but not mine. Can also do this in Yahoo, but not hotmail. any help would be greatly appreciated, thanks

Yousef qayed
May 30, 2007 6:42 PM

I cant open the attachment file in my hotmail account,even i cant open attachment which i opened befor many times and still in my account.i forward the same e mail whith the attachment to another account and got it open.the e mailes from many user and secure.

June 7, 2007 11:56 AM

Sorry, you are wrong about this one, Leo. Last night my husband was able to open his attachments. A few hours later, he was not able to open the same attachments. Later yet, he was able to again. I suspect it is an issue with the server being "busy" ... but then I could be wrong.

Esnaider Kersaint
July 12, 2007 12:49 PM

Leo, you're deadly wrong about attachments that can't open.It has to be a solution from Hotmail or Microsoft. PERIOD.

July 17, 2007 4:42 AM

I had the same problem and I fix it by doing this.

Tools, internet explorer, advanced, then Click reset.
Now I can open my attachments in explorer

August 19, 2007 9:21 AM

Forwarding the email with attachment to another email site (Yahoo) to open it doesn't work. Maybe junking IE-6 will??? Anybody have this problem with Netscape?

linda mcdonald
August 30, 2007 4:39 AM

For three days now I can't see my e-mails. I'll sign in and it won't pop up... everything seems to be connected.. help..

alan Trotman
November 14, 2007 4:54 AM

I have only lost the ability to open up my hotmail attachments a few days ago ,up till then no problem.Have I done accidently chaged something or has hotmail changed something.

November 22, 2007 7:15 PM

Mine is a strange one. First, I never open emails if I don't know the sender.
Two weeks ago, I found that when I sent a '.doc' attachment, it couldn't be opened, (even tried sending one to myself!), but photo files and pdf files could be opened without any problem. I had no viruses in my computer, and then discovered this was happening when sending from any computer, work, friend, internet cafe etc.
I suddenly discovered that it was my email account that was causing the problem, and it seems to be ok now I've opened a different account. Can a virus infect an email address? or has somebody hacked it?
I'm still baffled (and stressed out !!), but at least seem to have the problem behind me, now.

December 21, 2007 4:15 PM

There seems to be a new problem here, related more to Hotmail's virus software than anything else. It seems the current virus software update has screwed up the ability to scan .zip files, and the virus scan doesn't know how to even read them. It just pops up an error saying "File contains too many embedded zip files" and won't let you touch it. You can't forward it, can't download it, and it just sits. They've changed things enough that you can no longer forward attachments that the virus scan hasn't already given the okay on. I've gotten this on several occasions now, all very frustrating, and forcing me to use another email service just for attachments.

I've sent a complaint to MS about it, hopefully someone will fix it quick. It only started happening in the past couple of weeks or so I think.

January 5, 2008 11:06 AM

In a related issue, I can't type in any message into outgoing Hotmail e-mails. If I try to forward a message, thast message won't go either. I send an e-mail, but the content is lost. How come? What can i do about it?

January 14, 2008 10:38 AM

how to open Doc. Exl. and other attachment from botmail.
Please advise ? Thank you

manny sancho
February 21, 2008 9:33 AM

please gime a idea how open my picture attachment

July 4, 2008 4:35 PM

Your solutions were useless to me because I only wanted to open my emails not attachements.

July 31, 2008 1:09 AM

I contacted Norton live chat because I couldn't open email attachments in Hotmail. Their advice was as follows: IE/Tools/Options/Programs/Manage Add-ons/disable Norton Confidential. Open Norton and go to Phishing Protection and click ignore. BINGO everything works. Hope this helps someone.

lynne legare
August 2, 2008 7:52 AM

I receive e mails with a photo attachment. When I open the e mail, the picture is a "gray block'". t is not with all e mails. I can open most of the pictures. Is there a way I can reprogram HotMail to open all photos? thank you

August 4, 2008 6:00 PM

So, is hotmail now acting as big brother, deciding what I can and cannot open in my hotmail? I cannot send myself pictures from my own cell phone, even though it is on my "safe" list? Thank you hotmail, you have forced me to set up another email account under another provider. I will not use hotmail again. This is BS. How dare YOU decide what I can and cannot open.

August 9, 2008 7:03 AM

Same question as Manny Sancho. Some picture attachments to me email come blocked in gray. they are not attached as JPEG. I cannot view these pictures. HELP

August 10, 2008 9:35 AM

I am able to open Hotmail attachments with Firefox that do not open with IE6, so I keep both browsers on my deskttop.I also notice that if I do not select the printer (even though I am not printing)to which my laptop is connected at the time, an attachment will not always open.

August 31, 2008 8:49 PM

In the last few months, I have had difficulty opening emails with attachments. When I open an email that has an attachment, hotmail just freezes up and I can't do anything. I have to ctrl, alt, delete to get to task manager and end task on the internet. These are .doc files that should be able to open, but it locks up my whole hotmail. I can't even navigate back to my inbox. I suspect some issue between hotmail and vista but can find no known problems. My husband has been experiencing the same problems on his computer with his hotmail. Any ideas? the article didn't help.

September 6, 2008 12:47 AM

yeah..i experienced the same problems as Angie. The whole internet explorer just hangs whenever i try to open or save a normal attached file from hotmail that could usually be received before this. And also, the attached file only cant seem to be opened in my laptop but when i use another computer to access to it, there wasnt any problems at all. How come?? Pls help!!

One of my suspicions in cases like this is that your firewall, or your security software, is somehow interfering with the web browser. I've seen that kind of behavior, and it's something that does differ from machine to machine. It's worth looking at your security software's configuration.


September 8, 2008 5:23 AM

hi,I cant veiw attachments either, i uploaded short vids from my mobile sent as email (hotmail)to myself as a test, am getting message it cannot open 3g file? iv joind a site to try and convert it, but im still getting the same error message
does this mean we cant attach anything that was uploaded from a mobile, please help

September 13, 2008 6:10 PM

I am unable to open any attachments that come attached to a Hotmail e-mail. I can open them with another provider however. The majority of these e-mails have been sent from, what I consider to be, very secure sources. I took Jules' advice but it did not work. I had someone send me an e-mail from Microsoft Community Notification says they have the answer but when I attempted to open the link all that happened was a blank window appeared with Done indicated in the lower left. It appears that I cannot open anything attached to the e-mail, only the e-mail itself. Any suggestions on what I can do?

September 16, 2008 1:57 AM


My problem is as follows:

Someone sent me a Zip file, but I can't open it. I get a message that there are too many files inside the Zip file, so the file can't be scanned.

Sending the file to another adress is no option either, because Hotmail just ignores the file altogether. What am I to do???

Ulf Bäverstam
September 16, 2008 1:25 PM

Since a few weeks I have been unable to open attached files, even simple textfiles, sent to my hotmail adress. I tried sending my incoming mails to to myself on another hotmailadress and used the same computer to open the mail. Then I could open the attached files. So the problem must in some way be in settings (unknown to me) for my usual hotmail address. Which??

September 30, 2008 7:35 AM

I can't open attachments either. The Getting File Information Window pops up when I try to download a file. It never gets out of that loop and I can't open any files in Yahoo or Hotmail. I am sure it has something to do with my norton protection center. Right? I don't know what to click to allow me to open attachments or save attachments to my computer.

October 4, 2008 7:38 AM

I cannot open my email in my inbox!frustrated

November 7, 2008 3:23 PM

I can not open my doc files in hotmail. When I try to donwload them in IE on my new laptop, The download window stays on the screen without any changes. Can you help me out

Indrani Molligoda
November 13, 2008 2:03 AM

I cannot open my hotmail from 2 weeks age.


Indrani Molligoda
November 13, 2008 2:07 AM

Please help to me. I cannot open my Hotmail account properly. View in the Javascript always with screen.

November 14, 2008 12:52 PM

I cannot open my attachments in full from my emails. It says its downloading but it doesn't do anything . I wait for hours for the download but its a waste of time. Any solutions?

December 9, 2008 4:40 AM

alot of people are experiencing a new problem which has started in the past 2-4 weeks where by u cannot open any .doc or pdf attachments in hotmail. The problem seems to be caused by Norton Antivirus, try diabling something called 'Norton Confidential Browser Helper Object', if not the fix is to get your friends to zip any attachments or access hotmail using a alternative browser to IE like firefox or opera this will fix it until norton or hotmail releases a fix but i hear norton gave up on the fix after not being able to fix it!

December 10, 2008 10:22 AM

I cannot open my attachments in full from my emails. It says its downloading but it doesn't do anything . I wait for hours for the download but its a waste of time. Any solutions?
As weel got problem with openng aMSN, every taime apere message;

couldn't read file"config.tcl" ; no such file or directory while executing
"source config.tcl"
("uplevel" body line 28
invoked from within

amsncore.tlc is already loaded buth we'll re- source it here in case we manually do reload_ files
source amsncoretcl
(procedure " reload_files"line2)

So I try to dowload new Msn but im just waste time nothing happend..
please help me

Nathan russell
December 14, 2008 11:01 AM

time to switch to yahoo! that is the dumbest thing ive ever heared.................they shouldnt be allowed to control what i can and cant have! even if it is a virus.........But considering all i want are my picture messages sent from my phone its just damn ridiculous

December 26, 2008 1:02 AM

When i try to open my hotmail, i sit and wait for it to open but it never does. I"Ve had problems with this aaccount for the last month.
What is the problem with hotmail these days?

January 2, 2009 5:28 PM

Using MSN Hotmail. When I get an attachement and double click on the it, I only get the options to Save or Cancel. The Open option isnt there. What can I do?
Thanks, Brad

January 5, 2009 10:58 AM

In the last couple of weeks I cannot open emails with an attachment. Its not just the attachment but also the email itself. I even cannot see the text in the email that has an attachment.

I can open email Without an attachment.

Whenever I click on email with attachment it says "Loading" at lower left corner of the window and nothing happens.

I cannot forward the email to another email account because that Forward button appears only after email it opened.

I don't understand what hotmail people are trying to do here.

January 8, 2009 7:10 AM

Same as other comments above, I can't open attachements on hot mail, the screen appears to be opening the email but nothing happens for hours. This began slowly a few weeks ago, I was able to open some attachements but not others, some I had to save and then open but now nothing gets in.

pad driscoll
January 19, 2009 1:03 AM


January 24, 2009 10:55 AM

Having problem opening attachment with hotmail. after opening 3 or four orsometimes two it hangs up and does nothing. To open the attachment I have to get out of hotmail and log-in again to be able to open two or three more. It does not have anything with the software type. There is something wrong with the Vista because I did not have any problem opening attachments before in EXP.

January 30, 2009 8:10 AM

when i try to open my mails it shows error on page and i am not able to open my emails and attachments on my pc . help me to open my emails

Mary Harrison
February 9, 2009 7:18 AM

Using MSN Hotmail. When I get an attachement and double click on the it, I only get the options to Save or Cancel. The Open option isnt there. What can I do?

Paul Pelletier
February 18, 2009 12:51 PM

I cannot open attachements from either mail service using this machine. I get open or save. Open doesn't open and save seems to save it but goes nowhere. It works fine on my other machine.
this started a week ago. Some message were opening before this problem

T. Walt
March 7, 2009 6:16 PM

I tried the forward method. Sent it to my Gmail account and was able to open the file. Thanks.

March 27, 2009 2:26 PM

Could not open attachments in hotmail for a while now---I uninstalled my TREND PRO,then re-installed it and what do you know,it is working like a charm.ALSO FASTER.

William Powell
April 6, 2009 4:06 AM

MSN e-mail gives me a comand failed message when i try to open an attachment. Attachment says
Scanned safe. Started about 2-3 weeks ago. Try and open it with msn hotmail works 100% of the time.Is this a msn or opsys bug. I run Vista.

April 6, 2009 3:29 PM

Leo, Be honest and say "I dont know" instead of telling us stories how hotmail will allow some attachments and will not allow others.
You seem not to be listening, so lets try again.
I cannot open any attachment in my hotmail, neither can I open any attachment sent to me over yahoo mail period. This started month or two ago. The common denominator here is IE7. It could also be my Norton NIS 2008 Internet security even though cannot find anything wrong.
There are thousands of people out there experiencing same thing and I have yet to hear or find someone that will tell us how to fix this. Alex

Actually the article was pretty clear, but since it's what you want to hear: I don't know.
- Leo

Elizabeth Meci
April 7, 2009 5:47 AM

I am having the same problem as William Powell. This problem started a few days ago. Reloaded MSN and it still does it. I have MCafee virus protection. My attachments safe scan.

April 7, 2009 9:20 AM

I had a similar problem. I could open attachments from yahoo on another PC but not on mine. If you have anti virus on your PC it could be blocking it. In your anti virus Check the Virus Controls; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". (Remember the name and path will be different in each application so you may need to find these settings in your application as this instruction was for Trend).

I found this solution at

Hope this helps

Elizabeth Meci
April 9, 2009 10:09 AM

My virus protection wasn't the problem. I did some research and found that by upgrading my IE session to the new 8 program it was causing significant problems with MSN mail, etc. I removed the upgrade and now my system is working properly again. You need to go into Control panel, uninstall a program and then click on the upper left hand corner 'View installed updates'. Find IE8 and remove it. On Vista it will not show up in the unistall because it is loaded as an update. Just glad my mail is back to working again.

April 9, 2009 2:00 PM

I cant open my emails. It keeps saying Done. Please help me. I have so many emails to open and I cant get through. Do I need to change my email address. Please let me know what to do.

william powell
April 10, 2009 3:29 AM

I recently posted a comment about MSN e-mail not being able to open attachments. I finally got it fixed. MSN technician after three hours dicovered that my MSN Icon had a bug.Everything else in MSN worked perfectly. Even after a new download of msn it failed. A new persistent technician found that some sort of dll had to be deleted. She deleted it It now works fine. I don't know how or why it broke but it is fixed. I hope this will help Elizabeth Meci.Go to start menu find Icon that says MSN Internet. Open MSN with that Icon.
I did have another backup Icon that one did not work either. "MSN INTERNET" ICON WORKED"
William Powell

April 14, 2009 6:35 AM

When I try to open attachements, regardless of format, nothing happens. When I right-click on it and try to save, a message pops up and says 'Internet explorer cannot download, No such interface supported'. I don't know what that means. Can you please help?

May 7, 2009 5:33 PM

my apple computer will not allow me to open any of my email

Muhammad Khan
June 11, 2009 6:40 AM

in my PC it takes ages to open an email attachment regardless of size. its a Vista pc with all latest configuration with internet security installed. any help?.

John Reynolds
June 18, 2009 9:15 AM

Have received to 2 attachments on E'Mail from what I am sure is from a good source.
I click on to Download and the box appears asking me to either open , save or cancel, yesterday I clicked onto open and the movement of files was indicated by images of them going from globe to file.
however where it lists the estimated time and download to, transfer rate. nothing is shown.
The attachments are 54.8kb and 22.5kb respectively
Am now trying by clicking on save and see what happens.
Last night when I first tryed to down load it was 8.0pm I started and it was still going at 9.00am this morning so I cancelled.
Hope you can help me.

June 19, 2009 8:48 PM

I have EXACTLY the same problem as John Reynolds. Can anyone help us with this please? It is so frustrating and in my case, I urgently need to open documents (Excel documents and .pdf files) sent to me from overseas.

Thanks. Marian.

June 29, 2009 6:37 AM

Not at all pleased with the latest hotmail features which prohibit opening attachments. Other service can do it. Hotmail used to allow it until a few months ago. Maybe I should subscribe to yahoo or gmail ... what seems to be the problem? and don't tell me about the virus protection thing. I know all about that and here ae ways to screen for safe use. Feedback requested. Thanks.

Priscilla Morrison
July 14, 2009 3:25 PM

I'm new to this format of Hotmail and I don't know how to oppen any attachment. In MSN Premium I just right clicked on the attachment and selected open. But that doesn't work for hotmail. OI don't get the option to open .How do I get it?

July 16, 2009 9:13 AM

new IE 8 does not let you open attachments in MSN hotmail. Talked to MSN about it and their solution was to have me uninstall Internet Explorer 8 and then everything worked fine. They are aware of the problem and attempting to correct it, eventually.

Debbie M.
August 2, 2009 8:00 PM

Hi ....I also have the same problem as John Reynolds...can you help?

Ian Zuman
August 6, 2009 3:33 PM

I also have IE 8, but I cannot uninstall it. In the Add/Remove programs the remove button does not appear as it does for all other programs. IE 8 is evil. I cannot open any attachments in Hotmail in the meantime.

August 30, 2009 2:34 PM

Uninstalling IE8 Doesn't work I've tried it. Hotmail sucks!! I have 3 computers all have hotmail and 2 work fine and my laptop doesn't. Anyone that sends emails with pictures or attachments I can't see them. I just don't understand how 2 can work and one doesn't. I am so frustrated!!

September 3, 2009 3:29 AM

I also used to be able to open any kind of attachment with Hotmail, now I can't open any kind of attachment no matter what. I HATE THIS NEW VERSION OF HOTMAIL!! I see no point in keeping a Hotmail account if I am constantly having to forward emails to Yahoo or Outlook Express, which have no problems with opening them!

September 7, 2009 8:08 AM

I'm wondering if it isn't an error in the updated version of hotmail. I have never opening an unknown attachment. Now I cannot open ANY attachments or even photos that I have sent to my hotmail account from my work account. I can't even open old attachments that I have saved in folders.

September 10, 2009 5:16 AM

This is GARBAGE!! I TOO NEED my attachments opened! It is NONE of MSN's business if I happen to download a virus, malware, or other crap. I NEED MY DOWNLOADS! WHO ARE YOU?!?!?! GOD?!?!?!
This is a long established email address and I do not want to change it now. What a confusing mess that would be.
Ok, so you think your are God. You are NOT! Change the settings so I can get my email. I do not want IE8 for anything. It was foisted upon us due to no bad acts of us users.

Hopefully you're aware that I am not Hotmail, this site is not related to Microsoft or Hotmail, and it's very unlikely that anyone in a position to address your concerns reads this. You might consider visiting the Windows Live Support Forums. More here: How do I contact Windows Live Hotmail customer service?

September 11, 2009 4:26 PM

I have upgraded my Trend micro to Trend micro Pro. Still can't open attachments. I have hunted down and killed all the dancing bunnies and still...... No attachments. I use Vista and still not impressed. Can we get some help here?

Larry Henrickson
September 17, 2009 11:06 AM

I had this exact problem suddenly happen on my PC and my laptop. Drove me CRAZY! However, I fixed it, and not by accident. I had just received an update from Trend Micro Internet Security (TMIS). The Hotmail team advised me to turn features off and observe if any change happened. One of the features DEFINITELY changed the result, and I reversed this several times to prove it wasn't an anomaly. TMIS had this new thing called "Protection Against Web Threats", which is in addition to virus protection and firewall. If I have this turned on, I can't open Hotmail attachements. It's not Hotmail's fault. If you have TMIS, try this change.

Tori Gray
September 18, 2009 9:53 AM

THANK YOU LARRY HENRICKSON!! The TMIS solution, to turn off the "Protection Against Web Threats" feature, instantly solved my problem with Hotmail attachments. I can now view attachments without any problems.

September 21, 2009 5:22 AM

This isn't jsut happening on IE8 IE7 box at work wont let me open hotmail attachments either.

September 22, 2009 8:59 PM

Thanks Larry! The TMIS worked for me too.

September 24, 2009 4:12 PM

you can open it with windows live essentials, but for some reason hotmail still won't open attachments. I don't recommend live essentials, it slows down your computer, bigtime. Please advise

September 25, 2009 3:23 AM

Hello everyone,

I have recently the same problem. I couldn't dowbload any attachament or see any picture. I have just fixed the problem by updating my Java version. Now everything goes back to normal.

October 18, 2009 11:02 AM

How do you turn off the Protection Against Web Threats Feature?

November 28, 2009 9:28 AM

Hi I really need some help!I can't open any attachements from my windows live account, but when i forwarded it to my friend they could open it on theirs.Anyone know how I can fix this problem?It keeps saying file corrupt or encrypted or something when it comes up in adobe..Ive tried several things including deleting adobe..pls help..

February 1, 2010 8:42 AM

When i try and open an attachment it just keeps saying..'Internet Explorer cannot download, no such interface supported' what does this mean?

Mario Dominis
February 6, 2010 8:13 AM

Two questions! Why is my e-mail appearing in hotmail instead of regular inbox! Also, why is MSN-hotmail blocking me from seeing the e-mail from my friend Christal from Germany? My computer crushed a month ago, and since I got back on line, I have been having a lot of difficulties opening my mail.Please, see if that can be corrected.

Ernestine Vallee
March 8, 2010 6:25 PM

As of yesterday, I was able to open attachments from a certain friend. As of today, I can't. The material is of the same nature. So...why can't I open it now?

J Dunn
April 10, 2010 2:14 AM

Same as Ernestine Vallee, we cant open the file that my family sent me, which is of the same nature, so why cant it be opened. It does waste so much of our time as we dont really understand computers.

April 14, 2010 5:50 AM

unable to download or save from my hotmail but it looks like it is, but when I go to open it's not their" the download box comes up and everything"

April 19, 2010 11:13 AM

Same as Vallee. I was able to open attachments until yesterday, Today, 19-apr-2010 hotmail decided that I can only 'save' or 'cancel' but not 'open' the attachments, no matter what extension or nature (pps, .doc, .xls, .pdf, etc) all the same ANy clue? Thank you!

April 22, 2010 3:59 PM

when I try to open attachments(pictures) in my hotmail, it says, internet is shutting down and I have too many add-ons. I have vista. What do I do?

April 22, 2010 6:33 PM

Dear ALL: here the solution for the issue with the attachments that cannot be automatically opened in Hotmail. Go to IE Tools - Internet Options - Advance, scroll down to Http Settings and uncheck http 1.1. and http 1.1. proxy. This worked like a charm for me. I've got Vista and IE 8 but it works with IE 6 and 7 as well. Cheers.

Grandmother Deborah
May 4, 2010 1:52 AM

Hi! All of a sudden my hotmail account is acting crazy! For example, there is a sale at Jessica London, the email sending address is correct, but when I click on the link in the email to take me to the sale, the window closes down. I am computer illiterate.

Also, have McAfee, and yesterday, it got all upset and said I had the trojan virus, and it was going to isolate it, so I immediately closed all windows open, ran the complete scan and it found nothing. So, consider me confused. Perhaps my 86 year old uncle is correct and the internet is "evil" : ) Help please....

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