Helping people with computers... one answer at a time.

"The XML page cannot be displayed" is an error indicating that something is wrong with your Windows installation. There are several directions to go to look for a fix.

After running one of the troubleshooters in Windows and looking for the details of the finding, I received the following error message: "The XML page cannot be displayed. Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button or try again later. Class Factory cannot supply the requested class." I have no idea what this means and I don't know how to correct the supposed error. Can you help me?

In this excerpt from Answercast #92 I look at a computer system with missing XML software. There are a few steps, short of going to a technician, that may fix it.

"The XML page cannot be displayed"


What this boils down to is that the troubleshooter is apparently trying to display some information that has been encoded using XML. XML is just another file format, if you will. The software that is normally used to understand XML is, for whatever reason, not on your system or there's something wrong with it.

System file checker

My recommendation, in a case like this (since that should be a part of Windows) would be start with the system file checker. I've got an article on the system file checker and how to run it.

What it basically does is it takes a look at the files that comprise Windows itself and makes sure that they're okay- and if they're not, it tries to restore them to the versions that they should be.

That does imply that you may need your installation CD or DVD for Windows when you use SFC - but that's the thing to start with.

At a minimum, it's a good place to start looking to see if there is a problem. Even if you can't necessarily fix it that's data then for the next step which, I suspect, may involve having a technician have a look at the machine.

Possible reinstall

The unfortunate problem is that the real next step for the average user is to go ahead and reinstall Windows from scratch. Though there is a step in front of that which is to run a repair reinstall of Windows which may solve this problem.

But before we go that far down the line, I would start with you SFC and see if that doesn't identify a problem and potentially resolve it for you.

(Transcript lightly edited for readability.)

End of Answercast 92 Back to - Audio Segment

Article C6296 - February 4, 2013 « »

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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1 Comment
Don Nitkin
March 31, 2013 6:55 AM

Why do I receive email from one person in XML format? The sender does not purposely send the message in that format.

Depends entirely on what mail program that person is running, and what settings he's using.

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