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It is very possible that the default driver is set wrong or that your paper and margin settings are incorrect for your printer.

Win 7, 64-bit, HP laser jet 3300 printer. I lose letters on the right side. Not on everything I print, but on 10-15% and it's very irritating.

In this excerpt from Answercast #67, I look at a case where a printer is printing off the side of the paper resulting in lost text.

Missing print is annoying!

Yes, I can imagine it would be.

There are exactly two things I'm going to point you at.

One is in the programs that you are using to print. Make sure that the margins are set properly. 90% of this kind of a problem is nothing more than the program having the wrong, the incorrect margins set. Typically, it means that they believe that the paper is larger than it is, so I should also include paper size.

They believe the paper is larger than it is, and they are actually printing off the edge of the paper. What you end up seeing of course is it gets cut off before the end of the paper is actually hit because printers don't print to the entire edge of the sheet of paper.

The program is the culprit

So that's one thing: double, triple check all of the settings in the program that you are using to print. If it's the same program that's always losing 10-15% of the right hand side, there's your culprit right there.

It really does make sense that (for whatever reason) the paper size and/or margin settings in that program are not correct. They don't match what's in your printer, the paper that's in your printer, or the printer's capabilities itself.

Printer driver

The other place that I would have you look (this is probably the other 10%) is in the printer driver. What it really boils down to is the "default settings" for your printer.

If you:

  • Go into Control Panel;

  • Look in Printers;

  • Right-click on your printer in the resulting display;

  • And click on Properties.

Properties contains a number of different settings for your printer including its default assumptions for things like paper size and margin.

It is very possible that the defaults are incorrect for your printer and I would have you triple-check those to make sure that they are set correctly. Basically, walk through all of the settings that you find there and make sure that they make sense for your printer and the kind of paper that's in it.

Article C5993 - November 5, 2012 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

Carol W
November 6, 2012 9:06 AM

I too have found that on occasions perhaps some pages or perhaps only one page will fail to print on the right hand side of the page. By a process of elimination I discovered that it was always when I was trying to print on the back of a sheet of page WITH HOLES PRE-PUNCHED (for putting into my file) so that the holes are on the right hand side of the paper. This does not happen if the holes are on the left side of the sheet. There must be something in the printer which sees the "hole" on the right and thinks that this is the edge of the paper and adjusts the printing width accordingly. It is exceedingly annoying but at least now I know this will occur and no longer use pre-punched paper for printing on both sides. My printer is an Epson Stylus. I have two ( an RX420 and an SX215) and they both do it.

November 6, 2012 11:16 AM

Hi Leo, I have a HP printer all-in-one C310 inkjet.
When HP updates their printer drivers they send
and download drivers for serveral models of
printers. I have drivers for laser-printers that are
installed. IF you use an HP printer, go to the control panel and look at what printers are installed. Select the model you have, make sure
it is ready. Then look at the printer setup. Mine is
a photo printer. Pay attention to the type and
size of the paper.

November 6, 2012 3:33 PM

This problem occurs when I'm trying to print an e-mail, otherwise I never have this problem.

February 28, 2013 12:35 PM

I have 2 new computers, using Windows 7 on both and a new Epson Artisan printer (wireless) I get perfect prints on everything UNLESS I print something that is a .png file from one particular web address. Then it prints so large, even if you go to where that is and decrease the size to 75% or 50% it still overprints the page and the margins are off. The print is too large and it doesn't matter what I do. Unfortunately, the site I am trying to print from is our local courthouse and now that they are using png instead of .jpg, I can't get a decent copy. Any suggestions?

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