Helping people with computers... one answer at a time.
Internet Explorer crashes when adding pictures to an email. I go through a number of steps to clean the system.
I have a customer using Windows XP and IE8. When we try to attach a jpeg from the My Pictures folder to an email, IE8 just stops working and closes. When I try to access the folder for Windows Explorer, IE8 launches, stops working and crashes. I've looked at the security settings; I've looked at what the default program is that opens jpegs and it's not IE8. I've updated the graphics card driver – still no joy.
In this excerpt from Answercast #33, I look at an XP machine that is having problems with Internet Explorer. We start with some basic cleanup.
So there's a bunch of different things that could possibly be going on here.
The one thing you haven't told me is exactly what email service you are trying to connect to using IE8; whether it's Hotmail, Yahoo, Gmail, or something like that. The good news is that probably wouldn't affect the nature of the problem but it's more data that sometimes would help.
Add-ons can definitely get in the way for a variety of problems.
A corrupt cache certainly could cause IE8 to get very confused; not typically this confused (so confused that it crashes), but it can cause it to get very confused at times. That's an easy thing to rule out – just clear IE8's cache.
That's going to check the system files that are associated with Windows XP (some of them are, in fact, part of IE8) to make sure that they are correct.
I would obviously (and I'm certain you've probably already done this) make sure that you've:
Make sure that you don't have a virus or malware. Viruses or malware of various sorts can, indeed, cause this kind of thing in a variety of different programs.
Finally, if all that doesn't help:
Fire up Chrome or Firefox and see if the problem reproduces in there. If it does not, if it is an IE8 specific problem, then I would consider trying to reinstall IE8 from scratch if you have a way to do that. Uninstalling it and potentially reinstalling it.
To be honest, I'd also seriously consider just running with whatever browser does work.
Finally, there's this catchall that basically says:
That would basically reinstall assorted numbers of components (or assorted pieces of Windows itself) that could potentially be involved in this.
A repair reinstall shouldn't affect things like installed programs or settings and so forth. Nonetheless, do a backup first.
It is one of those things that can freshen up a Windows that seems to be behaving improperly, and IE8, as we all tend to know, is really a part of Windows.
So, those are things that I would try given what you've described so
Next from Answercast 33 – I cleared cookies and more, so how did a web site still know it was me?
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