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Internet Explorer crashing while printing can be caused by so many different things. We'll start by looking at add-ons.

My problem is as follows: I get the following message when trying to print some email messages using the Print or Print Preview key: "Internet Explorer has stopped working. Windows will close the program and notify you if a solution is available." So what do I do?

In this excerpt from Answercast #71, I look at a case where printing from Internet Explorer causes the browser to crash.

Can't print

It's very difficult to understand exactly where the problem might lie in situations like this.

I understand your question; but given what's going on here, there could be so many different things at play that could cause Internet Explorer to crash.

So I'm going to point you at a couple of articles and refresh on a couple of points here about Internet Explorer.

Internet Explorer add-ons

One of the biggest issues with the way Windows and Internet Explorer is constructed is that since Internet Explorer allows you to put in other things, other than from Microsoft (in other words, you can add add-ons, toolbars, various types of functionality and so forth) ...if they fail... when they fail, it's reported as an error in Internet Explorer because those things have been incorporated into Internet Explorer, even though they were not originally a part of Internet Explorer and they didn't necessarily come from Microsoft.

So one of the very first things I do in situations like this is I fire up Internet Explorer's add-on manager and disable all of the add-ons you can. See if the problem goes away.

IE crashing

There's another article I have called "IExplore.exe has failed. What do I do?" that also covers the general case of Internet Explorer crashing.

I'm going to point you there also as it also has a number of good tips for things to look at: things to try and narrow down exactly what the problem might be and what steps might make it go away.

Update drivers

Finally, it does have to be said that unfortunately both your video display driver and your printer driver can come into play whenever you print. It's unfortunate but it's just the way things are architected.

What I would recommend you do (if playing around with Internet Explorer doesn't solve the problem) is to consider updating your video and printer drivers. Make sure you have the latest and greatest of all of those.

Try a different browser

Finally, you know, it's worth trying a different browser. Grab a copy of Google Chrome or Firefox. Download and install those and see if running with those and printing from either of those will make this problem go away.

That too doesn't tell you that it's the browser's fault - but it may indicate that one of the add-ons in Internet Explorer (that isn't in the other browsers) may be at fault - or the add-ons are just written better for those other browsers. Like I said, it gets kind of complex but that's also something else worth trying.

Article C6040 - November 18, 2012 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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