Helping people with computers... one answer at a time.
Anti-malware software tries to insert itself between you and "possibly malicious" links and webpages on the internet... it often does that less than perfectly.
I recently downloaded an Adobe update and a virus scan tool was offered with it. I decided to check it out and checked the box. After everything was finished, I went about my usual stuff and logged on to a website I've used many times before with no problems; but this time, three different links on the site could not be found. Naturally, I suspected the scan tool since it was the only thing that had been changed and went back and removed from my programs. After I did, I went back to the aforementioned site and it worked perfectly. Why would a well-known scan tool do something like this?
In this excerpt from Answercast #50, I look at a machine that downloaded an extra software package and then started behaving strangely.
The short answer is it happens.
The issue is that many of these anti-malware tools (various different security suites) attempt to insert themselves into your internet conversation when you're using your browser. In other words:
They're actually looking at what's coming down into your browser;
And scanning it on the fly trying to protect you from malicious sites, bad links, who knows what.
In some cases, simply the act of doing that may render some things inaccessible due to the software declaring something as say a false positive.
More commonly, however, (and this is what it sounds like is happening to you) is that the software is installed into your browser in such a way that it just doesn't work quite right.
It's one of those things. My blanket advice for anti-malware tools (almost always) is to:
Turn off what I call "real-time scanning" of email;
And "real-time scanning" of internet web browsing.
That gets the software out of the conversation, out of the way, and prevents it from doing this kind of thing.
I know that it works. I mean obviously, the feature is there - and works for a lot of people. But it is known to fail in some cases. And those cases depend on all sorts of things like:
The speed of your machine,
The add-ons you have in your browsers,
The software that happens to be running at the time.
I mean, there's a very complex equation that says whether or not this is going to work or not-work for you. When it doesn't work, I just say - turn that feature off.
Now, in your case, you uninstalled the program, which is fine. That's a good solution, assuming you've got a different anti-malware solution in place. In other words, assuming you've got some kind of anti-virus or anti-spyware tool that is successfully running and not interfering with your activities.
Ultimately, I don't want to call it a mistake, but I will say that it's a decision that I would not have made... and that is:
So in your case, you took an update from Adobe and they offered you this other thing. You know what? Never, ever take those! The reason I say that is because in this particular case, you got lucky. The offering from Adobe (this other software that came down with it) is apparently legitimate software:
It's a well-known manufacturer and it uninstalled and worked fine.
All too often these, what I call "drive by downloads"... they don't;
They are from less than reputable companies;
They install things that you don't want;
And they can be incredibly difficult to uninstall.
So if there's anything I would have changed about the scenario that you've described, it's that when you're downloading a product (be it an update or a new product that you're getting, or just some other kind of download), take only what you're there for:
I see too many people get their machines messed up by some of this
additional software that seems to come down that way. So, in your case, you got
lucky. It uninstalled and that's great. Avoid doing that kind of thing in the
Next from Answercast 50 - Why does the name not match the email address on this email I just got?
Comments on this entry are closed.
If you have a question, start by using the search box up at the top of the page - there's a very good chance that your question has already been answered on Ask Leo!.
If you don't find your answer, head out to http://askleo.com/ask to ask your question.