Helping people with computers... one answer at a time.
AOL software can be tricky. I have two recommendations.
I'm running Windows 7. When I try to download an attachment in Windows Media format from say AOL, it downloads but shuts down AOL, which I then have to restart. What's the problem?
In this excerpt from Answercast #29, I look at a problem with AOL software crashing.
I have no idea. I really don't. I'm not very familiar with AOL software and typically I recommend that most people (unless they absolutely need it) avoid it. But if AOL is your ISP, you're kinda sorta stuck.
My recommendation in a situation like this is two-fold:
You theoretically have the discs that came with your AOL subscription or AOL ISP connection. Reinstall that and see if that doesn't solve the problem.
If it does not, then the only thing that I can suggest is that:
This is clearly an AOL specific problem. The AOL software should not be
shutting down. It may very well be a simple problem with their software, or
something that they are familiar with having to support in their software. They
can direct you to a solution.
Next from Answercast 29 – Can I move a program from one computer to another?
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