Helping people with computers... one answer at a time.

Random crashes are annoying and difficult to diagnose. I'll review common causes and steps you can take to determine what's happening on your computer.

I have a dual core lintel, 500gHD, 2gRam and all those goodies on Windows XP. My PC is not quite a year old yet but it recently started to crash, even while just running Word. Antivirus (both) check everything in order. What could possibly be the matter here?

A "crash", for the purposes of this discussion, includes things like random blue screens, random reboots, freezing up and just randomly shutting down without warning.

I actually have several articles on crashing randomly, but because this is such a common scenario I want to update my approach a little.

In particular, I find one cause to be the most common.

I'll look at that, and then review what else might be going on.

Heat

The most common cause of truly random crashes is an overheating computer.

"Particularly when it comes to laptops, its very easy to accidentally block the air vents ..."

The most common cause of an overheating computer is blocked airflow through the computer, followed by a failing or failed fan.

You probably know that there are fans in your computer whose job it is to move cooler air through your computer so as to cool down the components therein. Your computer's processor, hard disk and other components all generate heat, and if that heat is not somehow dispersed, the components themselves become too hot, function improperly, and cause a crash.

Particularly when it comes to laptops, its very easy to accidentally block the air vents that allow air to flow properly through the device. I actually recommend never actually putting a laptop on your lap, but to use a table or "laptop desk" type device that ensures proper airflow.

Desktop computers are more vulnerable to dust and pet hair which can clog the air vents. It's worth unplugging your computer and looking inside. Carefully clean it out if you find large quantities of dust and dirt inside.

Fans do fail. Fans have actually become slightly more complex over the years - in a effort to reduce the noise generated by your computer fans are now often variable speed - running quietly at a slow speed when your computer is relatively cool, and speeding up to move more cool air through more quickly as the computer heats up.

Heat and your CPU

The temperature inside your computer can change depending on what you're using it for.

The harder the computer's processor or CPU works, the more heat it generates. That's actually what makes those variable speed fans make sense - if your computer is mostly idling then it's quite likely you don't need the fans to run full speed. On the other hand, if the CPU is working hard, then as the internal temperature rises the fans will speed up to cool things back down.

Well, they're supposed to.

Listen to, or watch your computers fans as you use your computer. If they never turn on then there's almost certainly a problem with the fan or its control circuitry.

To be clear: your computer should be designed to be able to handle the maximum heat the CPU can generate. Even if your CPU is pegged at 100% usage in Task Manager, the fans should keep up. A machine that starts crashing randomly the longer it is used, or the harder its CPU is put to work is giving you a warning that something about the cooling system isn't working properly.

Check for overheating first. After that it gets more difficult.

Other Causes

I used to mention malware early in the discussion about random crashes, but these days malware is much more interested in keeping your machine running so that it can do whatever malicious deed malware does. Certainly look for malware, but it's less commonly a cause of random crashes than it once was.

Failure is always an option. Specifically hardware can fail. We commonly think of hardware failure as being instant, total and catastrophic, but in fact there are various components that can have intermittent failures, or who's failures can have a delayed or random effect. Next to the fan, which we've already discussed, bad or failing RAM is by far the most common hardware related cause of random crashes. Programs don't always get loaded into the exact same place in memory, and that means that you might sometimes access bad RAM immediately, causing a crash, and other times it might take a while.

Software tends to be what people think about first, but in fact with current Windows versions the vast majority of software errors will not result in your computer actually crashing entirely. More commonly a program will crash or terminate unexpectedly, but Windows itself will keep on running. The exception to this is device drivers. Device drivers often operate a low level where a bug or other unexpected error could cause the driver to fail in such a way that the entire system would crash. In particular, if you've recently added hardware to your system that involved some additional drivers being installed, or if a recent update included device driver software, then it belongs on the short list of suspects potentially causing your random crashes.

The hard disk is a bit of hardware that deserves special mention, because it can mess up the software. If your hard disk, for example, has bad or damaged information on it (bad sectors, for example), and that damaged information happens to affect a part of Windows, or a device driver or something else, then when your system attempts to use that bad information a crash might result. Typically, you'll get signs that this is coming: significant slowdowns in disk access, or even "bad sector" or "crc" warnings, before the crash.

Attack Plan

When faced with random crashes, here's a plan of attack:

  • Make sure your computer has unrestricted air flow.

  • Make sure your computer is free of dirt and dust, and that the fans are all working properly.

  • Run a CPU temperature monitoring tool. (RealTemp appears to be one viable utility.)

  • Run a memory diagnostic such as Memtest86 or Windows memory Diagnostic.

  • Run a hard disk diagnostic such as SpinRite.

  • Make sure that the operating system and all device drivers are as up-to-date as possible.

  • Make sure that anti-virus and anti-spyware utilities are running and up-to-date.

And as always, if the crashing behaviour started after a recent change, consider reverting to a system backup taken prior to that change to see if perhaps that change was the reason.

Article C4437 - September 5, 2010 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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22 Comments
Russ Nicholson
September 7, 2010 9:12 AM

Correct your suggested answers.in my case a lap top Dell purchased new in UK-went to Perth OZ,in their summer temps 30C crash crash---The internal fan to small,could not cope with ambient temps.no Help from Dell-they ducked every issue.used it on table outside the house in the shade.Purchased a sloping plastic tray with 2 extra fans plugged into port on lap top.Problem solved

Matt
September 7, 2010 9:17 AM

I have a Compaq Presario laptop that also shuts down (drops dead, actually) when it gets overheated. The two fans still work, though.

I finally got one of the new laptop chill pads, which has two fans that pull air through the bottom and blow it out the sides. It connects to my laptop USB port, so it can be a nuisance when I need to use the port that is not connected to my printer. The chill pad maker should have installed a USB hub in the pad so I could use a flash drive when I need to do so.

Alex Dow
September 7, 2010 9:25 AM

I had similar problems during a hot spell over here in Scotland.

As well as cleaning the fans etc, I realised that most of the ventilation holes on the side-cover of the traditional tower-type PC were being blocked by the PC being pushed hard against a room wall.

To avoid this happening, I have "velcro'd" [hook & loop] two short lengths of 1 inch-square [25mm/2.5cm] wood to the outer face of the affected cover.

These ensure that there is clearance space for air flow through those ventilation holes.

Remember to clean the holes as well.

I have also today renewed the thermal grease on the CPU. (from Tandy/Radio Shack et sim)

During that hot spell, I noted that the Mains Voltage, nominally 230 Volts -6% +10% so supposedly 253 Volts max, was actually exceeding 260 Volts occasionally and almost consistently above 255 Volts.

So an external regulator may be of use as well.

Alex Dow

Narcisse Belizaire
September 7, 2010 9:30 AM

Leo, you mentioned software usually doesnt shut down the whole PC. This was my previous notion as well. Just recently though, I acquired some malware from the torrents. I cleaned it out but I can tell its still there because my first Google result always gets redirected to infomash or something similar. Thats not the issue though. My issue is that whenever I run uTorrent on my PC, it will inevitably crash within less than 2 hours. It won't crash immediately but after a little while boom. BSOD. I know I had a slightly faulty wireless card, but any other networking program should shut it down as well. The problem occurs ONLY when im downloading and/or uploading torrents. I can't figure it out, what do you think it is?

Walt
September 7, 2010 10:11 AM

Piriform has a great little free program called "Speccy." For newer machines it gives you everything you need to know about your PC and let's you save the results for later reference. It will give you temperatures of the CPU, the system, the memory, the hard disks, and all kinds of other information like the speed of the fans, etc. You might be surprised to learn that your memory is not running at the correct speed. By keeping snapshots you can see if the temperature is increasing. If it is, it's time to open up the case and blow it out with canned, static free air. Do it outside or you'll be sorry. Don't use a vacuum to blow it out as this can cause a static buildup that can shock your machine, I know.

I recently found that a memory card in an old laptop was not as fast as it should have been. The vendor I've bought memory from for years has a lifetime warranty and they have kept records of my purchases for the last 20 years. They replaced the memory card on this 7-year-old computer. It pays to shop with quality vendors!

Piriform also produces the highly regarded free CCleaner utility for getting rid of those pesky invalid references in the registry and helps to manage your startup folder and other things.

AnVir software has a free version that monitors your startup configuration and warns you at the next boot if something has changed, like Adobe updater, etc. It keeps you from having all the surprising clutter being added to your machine without your knowledge, which slows it down.

Hope this helps!

mark
September 7, 2010 10:32 AM

This brings out a related pet peeve. If your computer freezes or slows down etc., don't go to your friend who fixes your computer and say, "My computer has a virus" This may cause your techie friend to go viral. Just get your self in a calm state and tell them that your compter has such and such a problem, can you help? Believe me it wil get better results. (or is it just me?)

Jim Ewing
September 7, 2010 12:35 PM

Heat is absolutely the most major cause for the sudden shutdown. Being a PC Tech I have opened desktops and laptops and found them to be layered in dirt & dust. I clean them up, check the fans for correct operation, the the problem stop. Good point Leo on the laptop crashes. You must pay attention to the fan on the bottom of the laptop to make sure it has clearance to exhaust. Some expansion bases will cover it up and in a short time the LP-TP will cease to work. -- Jim

Ron
September 7, 2010 1:03 PM

Related to heat issues is loose components. Although it is not the problem it used to be in the dinosaur days, heating and cooling cycles can sometimes loosen chips and components. So, for an intermittent problem it is worth removing and reseating various components, or at least pressing on things to ensure they are completely seated.

When cleaning interior, don't forget to clean the fans on the Power Supply and on the Video card.

steven richrds
September 7, 2010 4:16 PM

I have been preaching the use of canned air in removing dust to no avail, for years. Until their systems break, most people will not change. I wish somebody will invent a 400 psi hand(No electricity) refillable air pump. I glued a straw to an empty garden sprayer for 100 PSI air. It was never filled with chemicals. It is better than Re-Air.

K C Betts
September 7, 2010 4:38 PM

A poor hard drive connection can cause crashes, and is especially frustrating and hard to identify, if the connection is good most of the time but fails now and then.

sudden changing of pages
September 7, 2010 4:50 PM

Beside all other causes of crashing, I find trying to switch programmes- at high speed without waiting for full downloads may be one of the many causes of crashes

rok hardpak
September 7, 2010 6:14 PM

awesome work leo - and i'm boosting my own ego saying that. i've seen this behaviour a few times, blue screen (BSOD) etc,open the case to find the CPU heat sink loaded with dust. So often we techs go for the most difficult solution first only to find all you need is an air compressor and ear plugs. i tend to take the step of reseating and regooping the CPU when i'm in there.
but bottom line everything you said is right on.!.

Eugene J Lee III
September 7, 2010 7:14 PM

System is XP, fully up to date, AVG. Nothing adventurous for applications.

Failure Mode:
With typically Google calendar or other functions up, plus Thunderbird.

System locks up. No keyboard response. Cursor is stuck, no mouse response.

Power down and reload is resolving this for now, but....but....but....bad news is coming I fear.

E J Lee

Thanks for the column and advice.

Chuck
September 7, 2010 7:16 PM

A while back, my wife's Acer began rebooting randomly—but with greater and greater frequency. I figured that it was likely a hardware problem, but when I turned it over to begin getting into the innards, I found that the ventilation vents on the bottom were completely blocked! After removing the bottom of the laptop enclosure, I also discovered that the fan casing was encrusted with fuzz, and the heat sink was covered with it, too.
I learned my lesson! I now do a visual inspection on both our notebook computers form time to time to keep ahead of the curve.

Timothy
September 7, 2010 7:58 PM

This. I had a problem with my computer randomly shutting off a year or two ago. It was getting worse and worse. I just had to look inside and dust off the fan, and it worked good as new.

Carl R. Goodwin
September 8, 2010 11:53 AM

A year old and still running XP???

ed
September 8, 2010 7:02 PM

what's the matter with XP my next computer will have it installed as well

Jon B.
September 10, 2010 10:08 PM

Proper power supply voltages are often overlooked, can cause a multitude of issues, and can be intermittent until complete failure. Having worked as a tech in a computer shop, I have seen plenty.

Have your computer tech check this or find software that will monitor.

Jim
September 13, 2010 7:36 AM

Leo, it would be a good idea to recommend to people experiencing random crashing that they run the System File Checker as well. Many times I have found that when the system files get cleaned up such troubles go away. You should advise them to insert their Windows disk first (as it will invariably be requested later if one doesn't start with it in), then choose Windows-R and in the run box, type "sfc /scannow" (without the quotes). This could just be one more line of investigation for random crashing.

aziz
September 16, 2010 2:54 AM

a couple of months back i had this problem, as leo said the problem was with the fans, i have just cleaned up my pc and added two more fans to cool cpu.. now its working like charm

Adel
March 24, 2011 4:08 AM

Thank you Leo, I am not computer savvy, but I shall have the tech look at my pc. From your answer my guess would be the fans. Thank you again.

Cheers

Gary Graziano
July 2, 2011 11:04 AM

Thanks for the article & comments. I've done, or are about to do all of the items on the "checklist", but have a question about drivers. Is there an easy way to tell if/which need to be updated?

I look for updated drivers if I suspect that they are somehow involved in the issue, by virtue of their device being at fault or other clues. How, and when, should I update drivers?
Leo
02-Jul-2011

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