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Why does my DSL drop after a few hours?

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Summary: Sometimes a DSL connection dropping out could be a sign of a faulty telephone wire.

I am having problems with a "dropped I.P." address. I run Win2000 with Belkin Router and McAfee firewall. I updated firm ware on the Belkin router I use, on the recommendation of Verizon DSL Tech Support, who showed no problem with their connection or modem.

Without exception now, my Verizon DSL connection "drops out" somewhere around 5-6 hours after start up. I re-boot and things are fine for 5-6 hours. Small annoyance in the scheme of life, but irritating nonetheless.

Boy, does this sound familiar.

My solution involved a shovel.

I had exactly this same problem with my Verizon DSL. Verizon tech support was glued to their checklist and as a result, I found them less than helpful. Ultimately I ended up leaving Verizon over it.

My problem actually turned out to be noise on the phone line. The telephone company (Verizon, but different than Verizon Online) came out and discovered that the buried line had a crack in it and there was moisture in the wires. (I do live near Seattle; moisture's no surprise.)

So your phone line might be worth checking out.

Related:

Article C2240 - December 13, 2004

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Recent Comments
26 Comments

I know that by changing the TCP/IP settings you are "hard coding" the NIC. Is there another way to hard code a nic so that TCP/IP stay to obtain but yet the IP address is different.

Posted by: James Rowe at January 12, 2008 10:21 AM

This is an excellent article about DSL. Maybe,
satellite DSL should be considered as an alternative to regular DSL, particulary if you live in a rural area without regular DSL or cable internet access.
http://www.1-satellite-tv-facts.com/Satellite-DSL.html

Posted by: Lawrence at February 25, 2008 12:47 PM

I've run into the same curse. Moved out into the country where I'm not able to get a cable modem. I am stuck with Verizon DSL which is lousy. Verizon's Tech support, I agree, is useless. I had a technician stop by the house and he replaced faulty wiring outside. Nothing wrong with the Tech. I thought the problem had gone away....but no. Not as many drops but still annoying.

At my previous home I lost my cable modem connection maybe 3 days out of the year. If I add up how much time I lost with my DSL in just 10 months....I'd say....about a month's worth.

It's flat out frustrating when you are doing work from home....and "disconnected"....ahhhhh!!!

Posted by: Steven at September 7, 2008 7:32 PM

You can try running a line straight from your jack out to your Network interface outside and place a splitter. This will remove all the bridge tap inside and faulty wiring and also going around the alarm if you have one. Also check your phone jack if its got corrosion or bent pins change it out and make sure theres a good connections. If that doesnt fix your problem then its more then likely a bad modem or a issue on the phone companies side. Either a bridge tap that needs to be removed or bad lines outside from the CO.

Posted by: CST at October 7, 2008 8:29 PM

Well one more try...I was almost finish completeing this comment and at the very finished I lost connection, so I am back. verizon sucks!! rep told me yesterday that my phone lines were fine. well when I got home from work, I plug a phone in my NIC outside. I heard music this time and a different language...Is my Dsl wiring my problem now inside or what to do? I sometimes have a hard time talking phone when internet is up..Sometimes I have to call my own home phone to seems like open up the line. Works sometimes and sometimes not. I am frustrated as you can see. This has been going on for a year or more. No luck with the Phillipines because they can't speak English. The tech (out of three)told me that from 1-10 I am 9.5 from Verizon Central ofice for my lines. swell!!! I have all the problems as you guys do. How can I resolve this issue without Verizon. They are no help!! I am tired of spending $$ to Verizon and no help. I have not yet to plug the modeum phone directly yet into the NIC. I replaced the jack modeum. no difference...Help I am tired of this all ...any suggestions...Can't afford $91.00 hour for tech to come out and tell my lines are working fine....

Posted by: Debbie at October 11, 2008 8:40 AM

Verizon has given me years of frustration for internet, phone, cable and wireless in multiple states - they say they have the best service and it was true for wireless phone a few years ago - but now they are [removed] and it is too time consuming to switch, [removed].

Posted by: nev at November 27, 2008 7:57 AM

My problem was also bad house wiring. Ran new phone wire into my house, put in new jacks, and my internet connection is really stable now...

Posted by: Chris at March 23, 2009 8:38 AM

I had similar issues - the phone line was picking up interfetence from ethernet / other unshielded wires in the home.

Simple solution: Wrap Al foil around the phone cable coming from the wall outlet to the DSL modem. Cover by wrapping over with scotch tape for permanence and insulation. You now have yourself a 'shielded' phone / DSL wire. This solved my issues. Also, make sure to use filters on all other phone jacks if you have a regular land line phone / fax machine etc connected elsewhere in the home.

~Chintoo

Posted by: Chintoo at April 9, 2009 12:11 AM

I have AT&T(SWB) DSL and have same dropping problem. I feel that your discussions make sense. I'll try to fix my phone lines. If still getting problem, I'll have to drop DSL services.

Posted by: Winston at April 28, 2009 6:58 AM

I just activated my verizon DSL last night and already I have had to reset my modem twice because my internet light goes out periodically. I had DSL for years at my previous residence and I think I reset the modem once the entire time I had it. I have already had to speak with tech support and I can already tell how much fun it is going to be to deal with them as they don't really speak English. IS there any sort of legal action that could possibly get results or maybe someone we can call here in the states? I am not going to argue with someone who can't even speak English. I really REALLY hate outsourcing.

Posted by: metzex08 at July 11, 2009 6:36 AM

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