Helping people with computers... one answer at a time.

My wife's computer was struggling and it was time to replace it. After evaluating her usage, her willingness to make a change or two and my own experience, I made a decision that might surprise some.

My wife's old Dell D610 laptop has served us well for many years, but its age was beginning to show. Maxed out at 2GB of RAM, running Windows 7 Professional along with Microsoft Security Essentials, Team Viewer, Dropbox, Evernote, and a couple of other things, it was just getting ... pokey.


Not absolutely, horrifically slow, but slow enough from time to time that it was clear action would soon be called for.

Now, the normal approach would be to backup, reformat, reinstall ... it'd been a while since I'd done that to this machine and it was probably overdue for that level of cleanup. And it would probably help.

But I'd also decided that she was overdue for a new computer anyway, so I'll be completely honest and call it what it really was.

An excuse.

How it gets used

The most important question whenever anyone asks me what computer to get is, "Well, how are you going to use it?"

My wife's needs are actually very simple:

  • Email: I'll claim that something just short of half of her computer usage is email.

  • Web: Also just short of half the time is spent in a browser, be it various websites relating to her hobbies, Facebook or whatnot.

Well over 90% of her usage is nothing more than email and web browsing. The rest is a smattering of instant messaging, word processing, and note taking.

All told, nothing particularly stressful for most machines.

"... the PC versus Mac debate is pretty much over as far as I'm concerned. Everybody won."

So, platform?

As I outlined in Do desktop or laptop platforms really matter any more?, there's nothing at all PC specific about what she's doing. In fact, just about any reasonable system would do, be it PC, Mac or even Linux. Honestly, as an active user of all three, the PC versus Mac debate is pretty much over as far as I'm concerned. Everybody won.

My own experience with my Mac led me to believe that the changes my wife might encounter if she used a Mac would be handled fairly easily.

So my choice of what to get her next was based mostly on hardware.

And I'd fallen in love with the Macbook Air.

Why the Air?

You'll find a lot of PC manufacturers touting the new "ultrabook" type of computer right now. Small, light with large screens, but no CD/DVD drive and often using SSD hard disks, these computers are exceptionally portable. If you're someone who prefers a "real" keyboard, they're often a perfect lightweight alternative to a tablet of some sort.

And, as is sometimes the case, these manufacturers are playing catch-up.

The MacBook Air is really the first ultrabook.

Given that it has a solid track record, I really felt that it was a good, safe choice of hardware for my wife's next computer.

But switching computers - to just about anything - involves at least some amount of change.

Changes required

Before we even switched computers, I'd asked my wife to try something.

She's used Outlook 2003 for a long time, but I've been routing her email through Gmail for the past couple of years.

So I asked her to try using Gmail directly via the web interface.

Outlook (as my wife knows it) is not directly available for the Mac (and even if we'd switched to a new PC, I'd probably upgrade to the latest Outlook anyway), so some kind of change was inevitable here. While there are many compatible email programs, including my favorite Thunderbird, my thinking was pretty simple: why bother? Particularly as a non-power user, Gmail's web interface is really all she needs and would allow us to jettison an entire program from what might actually need to be installed on whatever machine she landed on.

And if for whatever reason it didn't work, then absolutely we would simply install an email program, probably Thunderbird.

Changes not required

Of perhaps more interest is the fact that a lot of things work regardless of what computer or platform we might choose.

Google Chrome, Skype, Lastpass, Evernote, [and] Dropbox all work and work pretty much the same regardless of where you are. In the case of the last three - Lastpass, Evernote, and Dropbox - that even includes our phones.

Given that so much of her time is spent in the web browser, using the same browser and embedded utilities like Lastpass was a big win. I just installed and it all just worked.

Changes pending

Rather than install Microsoft Word for the Mac, I've elected to try LibreOffice, a free open-source Microsoft Office alternative. Able to produce Microsoft Word and Excel compatible documents, there's a very good chance that it'll more than meet the need. It's been installed, but as I write this, she hasn't had a need to use it yet.

Windows Live Messenger of course doesn't run on a Mac, but Trillian does. I'll be installing that shortly.

As for the rest... well, that's actually all I've been able to identify as being needed so far. I'm confident that when the inevitable "What about ....?" comes up, there'll be plenty of acceptable solutions.

Changes tolerated

Change isn't always completely smooth. And there are a couple of differences encountered so far that my wife has commented on:

  • The "no button" trackpad. Not a big fan of trackpads to begin with, this was easily solved by plugging in the (Microsoft) USB mouse into the Macbook Air.

  • The behavior of the Delete key. To a Windows user, the Mac Delete key behaves as Backspace (deleting the character before the cursor) with no obvious equivalent to a Windows Delete (deleting the character after the cursor). I know I bump into this myself all the time as I switch between machines.

I expect more minor issues to crop up - the difference between the Ctrl and Command keys for copy and paste keystrokes, for example - but nothing major.

Backing up

It wouldn't be an Ask Leo! article if I didn't talk about how this fancy new computer is getting backed up.

In short, it's not. Not directly anyway.

Now before you go calling me a hypocrite, let me explain my reasoning:

  • The majority of my wife's "data" (in the form of email) isn't kept on the machine. It's on Google's servers. I do back that up separately, using other machines and technology.

  • The one change I made to LibreOffice immediately after installing it was to change its default data folder to be a folder in DropBox (as Office's had been on her old machine). Any document created or modified there is immediately replicated to DropBox servers as well as about half a dozen other machines and which are also backed up using other means.

  • Other data kept actually on the machine is minor. Even notes kept in Evernote are synchronized to their online servers.

All that really leaves is a system backup. I'm making a conscious decision to not keep one. If the system suffers a catastrophic failure, I'll let the local Apple Store take care of it. It'll take me maybe half an hour to restore the changes I've made and applications installed after that.

I will mention Time Machine, Apple's backup software. I'm a big fan and I use it on my own Mac mostly because I have a lot more actually installed on the machine. Unfortunately, it's not easily configured to backup over a network (and I'm not even sure about restoring over a network). Leaving an external hard disk with the laptop at all times also seems somewhat counter to the way the machine will be used.

The important take away: I'm making an informed decision and no data will be lost. The worst-case scenario would be an inconvenience, but only an inconvenience.


The machine configuration is well beyond what my wife actually requires.

Most importantly, I maxed out the RAM, ordering it with 8GB. Even the disk space (256GB) is more than she needs.

Why? Two things, actually:

  • Longevity. As we all know by now, over time software expands to fill all available resources. Having more resources available means that the machine will continue to be viable for applications and operating systems that continue to grow in size over the coming years.

  • Contingency. If for whatever reason this machine didn't work out for my wife, it would probably end up being mine. My needs, as you might expect, are somewhat more demanding and ordering a machine that would work for me meant that, even if completely rejected, the machine would still fill a useful role elsewhere.

If this machine were more easily user-upgradable, I might have skimped on RAM or other aspects, simply making sure that it could be upgraded at some point in the future.

So far, so good

I don't mean this all to imply that I'm recommending everyone switch to Macs. Not at all. And Ask Leo!'s focus will continue to be where my expertise resides: Windows, the internet, and technology in general.

Macs are fine machines but so are many PCs. Operating systems and the applications you expect to use every day are perhaps a more compelling decision point. As I pointed out at the beginning, I started by carefully considering how this machine would be used before thinking about what specific hardware or software might be required.

That, more than anything, is the point that I want to get across. All computers, be they PCs or Macs, exist to fill a need. The better you understand your own personal needs and constraints, the more informed a decision you'll be able to make.

Don't underestimate the "personal" portion of that statement. Accepting change is, in my opinion, critical to the effective use of computers and technology, but the practical reality is that we don't all react to change the same way. Some can't really handle much change at all (as frustrating as folks such as myself might find that to be).

But understanding exactly how you use your computer, what's required to meet your needs, and to what degree your usage can change - even perhaps to the point of walking away from the email program you've used every day for years - can help you make an informed decision that can result in a more effective, and even fun, computing experience.

I know my wife got a pretty sweet machine out of the deal. (And she agrees. Smile)

So far, so good.

Article C5885 - October 4, 2012 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

Andy Suhaka
October 4, 2012 7:16 PM

I hope you realize that Apple's Mail app can take GMail. Just put in your email address & password and it becomes GMail. No need to mess with the web. That's where I get my GMail. Oh, and a couple of Yahoo accounts I monitor, as well.

October 5, 2012 8:17 AM

How much was the total cost of mac and any accessories?

October 5, 2012 8:36 AM

You might also want to consider Adium (website is instead of Trillian for the Mac. It does everything Trillian does and in my experience, does it better. Plus, your icon is a DUCK. How cute is that?

October 5, 2012 8:39 AM

Very helpful article, thank you Leo.

October 5, 2012 8:41 AM

You have just purchased the Ultimate anti-virus machine on the planet. I've owned a Mac laptop for 6 years now. It is still going strong and fast, and the best part is...I've never had a virus. Ever.

Neither has my wife, who's used PC's exclusively - for years - until now. I don't want to minimize your pride, but I am concerned that the Mac community in general has become too used to this myth that Macs don't get viruses. They can and do. They're not as big a target as Windows, but it has begun to happen. Even Apple was forced to remove the "it doesn't get viruses" from their marketing materials this year.

Jabba the Cat
October 5, 2012 8:47 AM

Did you take out the extra 3 year warranty Leo, as it extends the normal free support that runs out after 90 days to same?

I bought an iMac in March this year, fully loaded 16Gb ram, 256Gb ssd + 1Tb normal hd, and it's been on 24/7, hammered daily, without one system crash or hangup and no software crashes, outside a Windows XP application shutting down VMWare which didn't affect OSX itself.

I use Little Snitch firewall, Sophos free anti virus software, Vox music player with iTunes disabled, Mozilla, Toast for cd/dvd burning, Libre office suite and Adobe Creative suite. I also run Win XP Pro Sp3 in VMWare for a number of Windows cad apps that aren't ported to OSX. I have also move my Squeezebox Server to the Mac running the OSX version and it works flawlessly, unlike the Windows version.

By contrast, my new Lenovo laptop with Win 7 arrived yesterday and after having spent a lot of time uninstalling all the crap bloatware that seems standard these days, it is almost ready to have the slimmed hdd Caspered onto a Samsung 256Gb ssd, so the Lenovo will then run at a reasonable speed.

Mark J
October 5, 2012 9:13 AM

In addition to being great hardware the Mac Air is a nice fashion accessory. Nobody can beat that look and feel. I guess there is some Steve Jobs magic included in every Apple product. As a sold out user of Windows and Droid, I still usually recommend Apple products to most newbies. I set up an iMac for a friend who bought one. It really was like the old ad 15 years ago. Take it out of the box, put in about 4 plugs and your on the Internet in about 10 minutes. Then 20 minutes on the Internet downloading and installing Thunderbird and Libre Office. I originally thought she had made a mistake getting a Mac because I wouldn't be able to help her if she had a problem. But what I didn't count on was the fact that in three years, I've never had to help her again with her computer.
You only use 3 of those 5 apps on your phone? I use all 5. I love Google Chrome for Droid, and when I'm in the US, I use Skype (paid version) at Starbucks to call Europe.
I love your DropBox solution for backup. My working directory is a DropBox folder. I've been using it for years. I've never had to use my incremental backups to restore data. I've only used it to recover from stupid experiments. It's saved me dozens of hours of reinstalling time.

Barry Zander
October 5, 2012 9:52 AM

Here’s another alternative for the non-computer user who wants to connect to the rest of the world. My wife has absolutely hated typing and computers. I tried to get her to learn my Dell D610 when I change to a Macbook Pro a year ago [PC users don’t like hearing it, but the Mac is much easier to use]. That didn’t work, and she didn’t have patience with the Mac either. Then, we bought a Telikin after reading about it online. WOW! It does everything she wants [This is not an ad … but she loves the Telikin.]. She does web research, emails and manages her day-to-day activities with it. It’s Linux based, touch-screen + mouse and keyboard. It doesn’t quite live up to the promise of getting up-and-running instantly, but with me in the next room to figure things out, it’s surprisingly easy. She doesn’t like it when I have to say, “Let me try it,” and it works for me after I did the same thing she did, but everyday she makes progress. The big, bright home screen is actually fun, and the help button works well.

Steve F
October 5, 2012 10:00 AM

I've been a PC user since 1984 and recently got a Mac. What a breath of fresh air! Once you got a Mac, you'll never go back...

Leo, how about writting articals for Mac like you do PC's?

Unlikely - I've got close to 30 years of experience with Microsoft and Windows to draw on, and nothing near that for Macs. I don't find them quite the same breath of fresh air as so many do; they're good machines but I'm equally comfortable in Windows.

Neil Copeland
October 5, 2012 10:03 AM

Great analysis Leo.... uh, did you forget that you could have gotten all of the same features that your wife needs and uses for half the price in any number of Win 7 machines?

Forget? No. It's one of the reasons I mentioned track record. The Air has a solid track record for quite a while now. Most of the PC Ultrabooks still fall into the "pretty darned new" category and in my opinion really remain to be proven. Given that I want what I give my wife to be ultra-reliable, in this form factor it came down to the Air hardware.

bob D.
October 5, 2012 10:08 AM

above about mac lap ::

if by Leo himself, then worth considering but if by any other then is worth comparing to other stuff::
such as windows, altho windows at onset was a mere copy of mac os, and is not much more than that now, the hackers have had their fun with microsoft who has blocked almost all their ways of hacking into windows, thus the hacker cloud will have to settle for hacking apple esp their pocket tele with some but not all computer hardware built in...
also, usually apple charges a lot more for giving you their name to brag about, and now with their start of portable tele they give users a point of discussion about greatness, but that opens the door for hackers who would tend to believe apple users are the rich and famous and thus worth hacking etc... o well
on the other hand, the real issue is where are apple machines made and where fabricted if by different folks then those who manufacture the parts, etc,,,,


because given the hacker cloud mentality they will invade and use manufacturing to insert themselves automatically into the machine, unknown to apple or users, and, the fabricator (puts the parts together, polishes the outside, etc) has a second shot at inserting their selves into the machine,,,,,

thus for me i will stick with windows, great so far, and sleep better knowing they have sent hackers off into their cloud seeking new meat

--- now that apple has shot its wad, and that big shooter SteveJobs is gone, what will they do to create unusual and or monopolistic goodies???
none so far
similarly microsoft has lost billy gates to the game of curing the world, so what new stuff will microsoft create?
- none so far
for me this leaves the bottom line of hacker heaven, i think hackers are used-up getting hammered by microsoft and thus most of them will jump on apple esp since the choice of the rich and famous thus those with the juicy bank accounts and other assets to steal, o well..

October 5, 2012 10:10 AM

Try Fn + delete to forward delete Leo. It's an extra key, but should work on all Mac laptops.

I was hoping a reader would pop in with "oh, you just need to ..." for that. Smile Thanks much.

October 5, 2012 10:40 AM

PS--Forget Libre Office (formerly Open Office). It works OK but is really slow. For $20. you can get "Pages" from Apple. Not only is it a joy to use, it is speedy and can export to both pdf and epub formats. It's also fully compatible with Microsoft Office. Better yet, if your wife needs the other modules you can spring for iWork and get the whole office suite.

Mike Laycock
October 5, 2012 11:31 AM

I also got my wife a macbook pro laptop. The only issue I have found, other than understanding Mac mentality on their systems, is the wireless connection issues I'm having.
We/re getting a connected, looking, connected, looking, connecting all the time with my linksys router. I've done most to the recommended fixes, short of ML OS re-install but to no avail on having a continuious connect. The Apple forums are full of the issues, discussions I have with the wireless connection speeds/connect issues. I'm a non-techie MS side type but dangerious enough to always get myself in trouble.
Any easy fixes short of having to buy a separate Apple router and then having mine for my MS laptop?

I don't know. I will say that my experience is exactly the opposite here at home. Both of my Macs connect and change access points and resume from sleep more seamlessly and transparently than my PC laptops. It's been better enough that I noticed. And I've definitely got mixed systems - PC, Mac and Linux - all hitting the same access point(s).

Richard Deem
October 5, 2012 11:43 AM

You could have bought a Windows 7 I3 laptop for $299 at Fry's. Instead you spent 4X as much for a Mac. Go Apple stock!

Frank D
October 5, 2012 12:17 PM

Occasionally when I visit my daughter (a dyed-in-the-wool) Mac user, she lets me use her Mac laptop, using my own identity. It may be a great machine in and of itself, but for me it's no match for my $500 Windows 7 PC, which I have customized (shortcuts, links, bookmarks, etc.) to the hilt. On her Mac I'm reduced to the rank of abject beginner. I don't want to try to rebuild my world on a machine that I don't own or of a type that I don't even remotely envision ever buying -- for 2 to 4 times the price.

P.S. As an aside, how come every time I try to post a comment to I get tagged as a spammer? I'm using Firefox 15 and I'm not preventing scripts from running. I have to switch to IE9 to post my comments. Kind of clunky.

All I can say is that there is something about your Firefox configuration that is preventing Javascript from running or running properly on my pages. That's all the spammer notification checks.

Big Al
October 5, 2012 12:31 PM

A Macbook Air is a beautiful machine. But dropping $1K+ on the Air for someone who mostly surfs the internet and uses web based email feels like complete and utter overkill to me.

A $500 Win7 machine would have more than sufficed, and you'd have enough left over for a nice tablet. A tablet which would surf the web and and handle email as well.

October 5, 2012 1:16 PM

Interesting commentary Leo & thanks for sharing.
I recently purchased a used iMac for my wife & I to try but it turned out that neither one of us really felt like devoting the time needed to learning a whole new operating system.
I do monkey around with various Linux "flavors" at a very low level some but we plan to stick with Windows for our primary usage just because we are comfortable with it.
Wondering if people tend to stick with what they started with just out of habit?
Take care!

Maurice Lampl
October 5, 2012 1:30 PM

Sound like you have deep pockets just for the sake of change...

October 5, 2012 2:10 PM

You really never answered your article title. Ultrabooks are cheaper and adequate for what is needed. I'm sure there are reasons you chose the air, but you never really went in depth with them like I would have expected you to.

surry roger
October 5, 2012 2:17 PM

Leo!! To surf the web and do E-mails you could have given her a clunker with Linux (any flavor).

It was truly a excuse to buy a Mac, and nothing more. (well maybe spend some of your latte money)

XP still does everything I want, why switch?

Ian McL
October 5, 2012 2:21 PM

I have just had 2 frustrating days using Pages on an iPad when travelling to collaborate on a document. Pages does not support track changes or comments.

Because of lack of functionality of Pages and Numbers, I intend to give my iPad away to a friend - if I can find a tablet that runs more of the functionality of MSWord and Excel.

Or are there any alternatives?

Mel Burstein
October 5, 2012 2:34 PM

Thanks, Leo for an excellent article. For me, You hit the nail on the head with the "Things You Tolerate paragraph." I am a long time Windows user trying to adjust to the MacBook Pro with Retina display knowing there is no way to justify the cost. But I do love the fact that it boots in 10-20 seconds, something I never got from a PC running Windows.

October 5, 2012 2:41 PM

Ultrabooks, no DVD drive??? your out of touch my friend!

wifes email and web?? an Ipad or Galaxy Tab do that, and at at least half the price. Even a galaxy note. (especially as your shunted her to Web based email)

You bought if for YOU (hoping "Lady Leo" wouldn't like it)

But, you didn't mention the ONE important factor in the comparison...


i have to agree with Maurice Lampl,

and to answer Ian McL's question, after October 26th you will have all the alternatives you desire!

October 5, 2012 5:38 PM

Leo, it seems to me that your wife's system needs could be met with a Chromebook. But yes, a Mac Air is vastly sexier! :D

Bernard Cawley
October 5, 2012 5:46 PM

Funny - until I read this I didn't realize that Thunderbird existed for the Mac - I've always just used Mail as supplied by Apple. We do use Thunderbird on our PCs.

True, you can get web/email/basic word processing capability for less in small Windows machines - but at the prices quoted you'd get plastic frames, flexy keyboards and mechanical hard drives, not SSDs. I use an Acer 722 (an 11.6 inch "netbook") as my "ultra portable". It was cheap and it works, but it feels really cheap, too. The rock-solid feel of that machined-out-of-solid-aluminum frame of an Air or a MacBook Pro simply does not exist in the Windows portable world to my knowledge. And people scoff at backlit keys - until the first time they have 'em in a dark room and suddenly you don't have to tilt the screen down to see a key you don't just touch-type to.

If the data acquisition/interface software I used with my model airplane and rocket equipment ran on Mac OS, I'd have been all over an Air before now. One rocket altimeter maker does have Mac versions of their software. Guess which are my favorite altimeters now.... (but not just for that)

We use Open Office on both Windows and Mac OS machines at our house. It's just enough different and quirky to be frustrating in some ways. But it works and you can't beat the price. I haven't noticed it being that much shower than Microsoft Office on machines where I've run both. That said, my son loves Pages and Keynote on his MacBook Pro.

Debbie L
October 5, 2012 7:49 PM

I have been a Mac user and lover for years but in the last year,I started teaching computer classes for senior citizens on PCs. I have been amazed at how much more user friendly PCs have become. I have found good things with both types of computers. I do find, however, that a Mac will "read" from a PC much better than a PC will "read" from a Mac. My son recently bought an AirBook and loves it after having PCs throughout school and work the last few years. If your mind is open, you will find the good (and the bad) of both types and make them both work for you. Still lovin' my Mac even though I am now more open to PCs.

October 6, 2012 2:05 AM

I also switched to Macbook Air less than a year ago. There is Outlook for mac in the latest Office for Mac 2011 (at discounted price on Amazon). If she doesn't need Office compatibility too much, Pages might be the best for her (also because it wouldn't require Java).

Also, there is official Microsoft Messenger for Mac. Not as full featured as on Windows or called Live Messenger, but it exists.

October 6, 2012 3:28 PM

The delete key can be reversed by holding down the function (fn) key in the bottom lest hand corner on the Macbook Air

john neeting
October 6, 2012 9:55 PM

my mother-in-law just got a new Mac and frankly it's driving her nuts. The complicated BS you have to go thru just to find a hidden setup op to do something as simple as change the way certain programs look, is beyond belief. I hate O/S that hide so much in the background you never know what it's realy doing. It's like a car with all the dashboard instrements hidden under the hood so if you want to check your fuel guage or oil pressure or battery condition; you have to pull over, get out of the car, pop the hood and read the instrement cluster, Pure BS compared to a PC. But that;s my opinion, and my MIL and my wife and .. and..

October 7, 2012 6:07 AM

Did a ChromeBook figure in your consideration of hardware options? I have yet to try one but, for a web-based computer user, a ChromeBook seems worth a look, particularly with recent improvements in Google Drive document processing tools.

October 8, 2012 10:02 AM

I find Macs hideously complicated to use. I can't stand the way the programs don't actually close when you click the X in the corner. I don't understand the no-right-click, useless mouse. As someone else mentioned, I find it incredibly frustrating not to be able to get into the file system. Everything is hidden! And what is the deal with no USB slots on the ipads? Apparently you're supposed to email yourself the entire camera memory card to get your photos on the machine.

I'll let the rich hipsters keep their shiny, non-functional toys, while I use my Windows pc and laptops for actual work. (Btw, I've run exclusively Windows forever, and never once, in at least ten years, have had a virus. People who claim that Macs don't get viruses are kidding themselves.)

October 8, 2012 12:11 PM

I used Macs for many years before PCs became graphics capable in 1998. I have used PCs since Windows 3.1 for office work.
Having used both for so long it is more of a mindset then the computer difference that bothers people.
A Mac is no more difficult to use than a PC. It is all in what you are used to and the inability to cope with change as Leo mentioned in the article.
I service PCs because they constantly need it.
Have only had to service Macs twice in 30 years. Once for a FULL harddrive and once because it was full of dust and dirt.
Good article Leo.

Jabba the Cat
October 9, 2012 9:01 AM

It should be pointed out to PC users that you can use a normal two button + wheel mouse on a Mac by just plugging it in the usb port, or connecting via bluetooth. No extra software, it just works.

You then get all the right button functionality that you are used to on the PC.


Which is exactly how my wife is using the machine.

October 14, 2012 5:22 AM

You have not answered my question so I will ask it again. How much did you send on apple and any accessories? Are you afraid?

I will say I don't appreciate the "Are you afraid" snark. It's not that hard to look up the price of a MacBook Air, Apple has a great website, and I called out all the options in my configuration. As it is I spent roughly $2k, including the additional Apple Care extended warranty (normally I shy away from extended warrantees, but I've heard very good things about AppleCare, and these are laptops, after all, which get used heavily.)

Beverly Stevenson
October 28, 2012 5:17 PM

My MacBook pro is always crashing in mail at the time I don't have any contacts in address book or do I email just to see what is happening and it will crash I believe my Mac is hacked and someone else is using my my Mac please answer apple has said almost the same just can't find it

MacMost is run by my friend Gary Rosenzweig who bills it as a site dedicated to "Mac, iPhone, iPad, iPod and Apple TV Help and Tutorials". He's even posted a video on how to get help: Where To Go For Help With Your Mac Or iOS Device.

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