Helping people with computers... one answer at a time.
A folder can go missing only through some sort of direct action. Finding it again might be tricky.
Last week, I was working on a folder from one of my customers which contained communication going back many years. On Saturday, I intended to look something up in this folder and it's gone. I just do not know how and when. Especially in view, if I delete a folder, then it appears under deleted folders, but this specific folder is gone, disappeared. Every minute this week, I've checked and checked, however, nothing.
In this excerpt from Answercast #17, I explain where I would go looking for a missing folder: in my backup!
So there are two things that come to mind here. I can't explain why the folder went away.
Just looking at a folder is not going to delete it. It's not going to make it disappear. There are ways to make it delete that bypass the Recycle Bin which is what you were talking about there:
You might want to look into file recovery tools, like Recuva, but ultimately, the bottom line here is that if this is a problem, then that means you weren't backed up or your customer wasn't backed up.
I would strongly recommend that before you spend any more time trying to diagnose what may have happened here, that you put in a backup solution so that if (or for that matter: when!) this kind of thing happens again, you and your customer will be protected from accidental file deletion.
That's one of the many things that a good backup will do for you.
So I can't explain why the files or the folder just disappeared, but I
certainly can tell you how you can avoid that being a problem in the future and
that is (as always) to backup.
Next from Answercast #17 - What can I do about a pop-up that says, "Internet Explorer has stopped working?"
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