Helping people with computers... one answer at a time.
If you lose access to the alternate email address configured for your Hotmail account, it can be difficult, perhaps impossible, to remove or change it.
I want to remove my alternate email address to which I no longer have access. When I want to delete it from the Hotmail account, the confirmation link from Hotmail will be sent to that alternate email. I tried adding the new alternate email, but then Hotmail still sends the confirmation to the old alternate email. How can I remove the old alternate email if I no longer have access to it?
I'll be honest and tell you that I know of no simple answer to this problem.
I'll also tell you that it's frighteningly common. Either through neglect or having been hacked, many Hotmail account holders are left with invalid or inaccessible alternate email addresses.
Alternate email addresses that they can't remove or change.
While I'll discuss the only possible solution that I'm aware of, I want to use this as an opportunity to emphasize the importance of keeping your alternate email address keeping current and accessible.
I would try heading out to Windows Live's own Windows Live ID Account Recovery Help Page. (A Hotmail account is a Windows Live ID.) There you'll be taken through a form where you can "prove" that you are the rightful account owner and may be able to have Windows Live customer support help you with the alternate email address issue.
I know of no other direct solution to this problem.
I'd encourage you to review What are my Lost Hotmail Account and Password Recovery Options? for perhaps some more ideas that might fit your specific situation, including access to the Windows Live help forums, where I have seen Microsoft representatives participate.
But that's it.
Beyond that, I got nothing.
By now, I hope you realize just how critically important your alternate email address is.
It's something that's overlooked by many and either not set at all or set to something which is then either forgotten or allowed to become inactive.
Once that happens, it's extremely difficult to correct. In fact, I'm tempted to say that it's practically impossible when it comes to Hotmail.
Fortunately, many email services are starting to display periodic reminders – a message that says, "If you lose access to your account this email address is where you can send recovery information – is it still valid?"
Do not ignore that message!
Make sure that email address is valid and that you can access it.
If not, do what you can – if you can – to recover, change, or remove that as your alternate email address.
Note: *I* cannot help you recover your Hotmail account or alternate email address and requests to do so posted in comments will simply be deleted. What are my Lost Hotmail Account and Password Recovery Options? has everything I know to help you get your account back.
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