Helping people with computers... one answer at a time.

If the time on your Windows Live Hotmail messages is wrong by hours, it's likely that you have the wrong time zone selected. We'll fix that.

The time on my outgoing mail is wrong and I can't find the time zone setting after the latest round of Windows Live Hotmail changes. Where do I change it?

The location of the time zone setting has moved, again.

I'll walk you through resetting it.

Like many of these settings, once you've logged in, click the Options link:

Windows Live Hotmail Options Link

Then, click the More Options item:

Windows Live Hotmail More Options Item

On the resulting page, under Managing your account, click Account details (password, aliases, time zone):

Account details link

On the Country/region line, click Change:

Country/region change link

Using the Time zone selector, select your correct time zone:

Hotmail Timezone selection

Make sure that it's set correctly to ensure that Windows Live Hotmail places the correct time on your outgoing mails.

Click Save.

This actually changes the time zone association with your Windows Live account. In addition to Hotmail, all Windows Live online services that might care about time zone will be updated as well.

(This is an update to an article originally published January 22, 2009.)

Article C3631 - May 7, 2011 « »

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

February 24, 2009 10:34 AM

After more than a year, I have finally been able to obtain directive that actually worked. : ) Thanks

March 2, 2009 9:57 AM

Thanks! This has been bothering me for awhile and your step by step instructions were so easy!!

March 7, 2009 12:07 PM

I followed your instructions and even signed out, closed my browswer, reopened it, and the time on my emails is still wrong. The time on my Mac has been on autosync for years with no problem. Sigh.

March 19, 2009 5:17 PM

Thank you so much. I have been frustrated by this for years. I've never known when people have sent me e-mails because I couldn't figure out what time zone my Hotmail was even set to. MSN does not make it very easy to change one's time zone. I sincerely appreciate you and your site.

March 27, 2009 3:01 PM

tried this method several times. took help of microsoft support but still my time zone shows 5 hours ahead of my actual time.

April 4, 2009 1:19 PM

FINALLY!!! Thanks for the easy, clear instructions. I would never have guessed that
the secret location was in the registered information section. I'm happy now!

April 5, 2009 10:01 AM

Thank you you are the only person that has put a step by step picture sequence of how to change all the others just tell you to go to your profile which isnt strictly true. Lets hope it works!! Thanks

April 23, 2009 4:21 PM

I followed the above steps and the time is still off by 7 hours. I changed it to pacific time as I live in So. Calif., logged out and then back in again and no change. HELP!!!

April 24, 2009 8:54 AM

Helpful guide. :-)

April 27, 2009 7:11 PM

AWESOME! Thanks for the help. Your instructions are Wonderful & Easy!

April 28, 2009 10:08 AM

Thank you so much for this! Quick, easy and to the point. I could not find this information anywhere in Hotmails help section!

Horacio Resendiz
May 11, 2009 6:13 PM

Thanks so much. It was so easy and I couldn't find this option. Now my Hotmail account is working perfect and I am able to check exactly the arrival time of every e-mail.

Charmaine Ng
May 13, 2009 6:53 AM

WOW... really thanks for these informations! Finally i got my time zone right! Thanks so much!

Franklin MacDonald
May 14, 2009 1:27 PM

This fix may work in the USA, in regions outside of the USA no such luck.
Currently the time real difference between the country where I currently live, Suriname and (US0 ET is one hour. When I feed the actual information in the home location fields and save the information, I am only offered two time zone options, GMT and SRT. Neither works.The actual time zone is GMT minus 3.

June 1, 2009 9:23 AM

have tried this method n no of times... and still doesnt take the right time zone... its quite frustrating to use hotmail as a primary email...

Noddy Holder
June 6, 2009 2:38 AM

Wow finally I have the right time zone set for the UK

Cheers all!!

Gregg Bach
June 9, 2009 11:15 PM

Perfect! Was driving me crazy, thought something wrong with my computer (or me!), but you fixed it in 60 seconds with your online instructions. Thank you!!

Robn Savageau
June 12, 2009 12:27 PM

THANKYOU so much - this bugger was stumping me for soooo long. It was embarassing! THANKS!

manel lachmaiya
July 5, 2009 7:37 AM

omg my time is still 2 hours off :(

July 22, 2009 10:10 PM

Thanks a lot for this explanation... I had had my time zone from my account for 5 years wrong I was looking up where to change it but I can't didn't find it... thanks... to do it was very easy...

July 28, 2009 10:37 PM

thank you SO MUCH! now i don't have to guess at what time people send me things! yay!! :D

July 29, 2009 10:58 AM

THANKS so much. I have been in the wrong timezone for years until I finally decided to google the answer and you gave it. Hurrah, now I know when I received my emails :-)

August 12, 2009 1:12 PM

Thank you Thank you Thank you.... I was soooo tired of hearing my whiny boyfriend complain about the time not matching up on my emails....OCD overdrive. Thanks again!

August 12, 2009 4:45 PM

For people who still having problems make sure that the change has been made to your home as well as your work location. I've done it and it works great. Thanks for help.

August 16, 2009 9:26 AM

Thanks, It was frustrating not knowing the actual time when emails were sent out an received. Thanks for your help you just made my life a little easier!

David Ingram
August 24, 2009 5:27 PM

Thanks for the good and clear advice. I followed it and it worked like a charm. Bizarrely, though I had told Hotmail I live in NSW in Australia, it put me in the most obscure of only two time zones in the state - Lord Howe Island, a tiny speck of land 370 miles east of Sydney where I live, in the largest city in Australia. Go figure!
Anyway, thanks again.

August 26, 2009 8:03 AM

More than a decade working in IT, mostly in Windows environment and, I was not capable of finding where to change this [edited] setting on my own. Thanks Microsoft!.

Shifaz Deen
August 27, 2009 1:29 PM

Hi there,
I don't study at my home country. I this case how can i select the required time zone.
I study in China, does it mean that i have to change my home address to China?


September 9, 2009 7:14 AM

I've been in the wrong timezone for like 8 years. whoop whoop to your wisdom oh computer master lol

September 15, 2009 7:52 PM

I was struggling to changethe time and sepnd hours to find out. Thanks a lot for your explanation.

September 16, 2009 7:42 PM

This was exactly what I needed to get something corrected.

September 17, 2009 7:46 PM

Thank you so much! I could never figure how to change the setting and hence, never knew the time my emails were sent. Cheers to you! Thank you!

October 6, 2009 12:00 AM

THANK YOU!!! Oh my goodness my time has been wrong for over 4 yrs...

October 13, 2009 9:46 AM

THank you for the useful info. VERY EASY to fix, mae me fell almost dubm you made it so easy!

October 14, 2009 12:41 AM

THANKS so much for the clear directions on how to change the time stamp on hotmail. The first link that I clicked had outdated directions and I got NOWHERE. THANKS again.

Carol Zamecnik
October 15, 2009 8:15 PM

The time zone change has been popping up all the time and I could not figure out how to do it. This fixed it. thank you very much. I do not have any monies right now to put in your tip jar, but I will be able to soon.

October 21, 2009 11:29 AM

Thank you SO much for the directions on how to fix the time on my email account. I wish I would have found this page much sooner!!

November 10, 2009 8:04 PM

OMG THX :D Always hated how in my inbox it showed "Yesterday" even though it was like only 7 PM :P

November 19, 2009 9:20 AM

Thank you very much for posting this information, now I don't have to do math everytime I read my e-mail.

December 7, 2009 1:07 PM

but what about regions which are not mentioned, like norway?

December 7, 2009 4:21 PM

I did that but my time zone didn't change it's 5 hours ahead, I don't know why.

My time zone should be QATAR which is +3 GMT

Major Keys
December 8, 2009 1:51 PM

Thanks a whole lot. Mine has been wrong for years as well. I'm in the music business, I missed meetings with very important people. I would get an email about 8:30 p.m., my time stamp was ahead five hours! It would say the meeting is tomorrow, but hotmail was already in the next day. so guess what? I was the dummy waiting for a meeting the day after the meeting. They had to think I was the dumbest [edited] alive! lol Thanks again? Why don't they have this in the so called HELP options? lmao, you gotta leave their site to get info?

December 10, 2009 3:43 PM

thanks much. Very simple and immensely helpful. My time's been off for years. Ur a lifesaver

Sue H
December 10, 2009 7:13 PM

Thanks so much for the clear and helpful instructions. While I navigated to the page to change/set my timezone before, I somehow didn't see the option until you very clearly pointed it out. You are awesome! Take the rest of the day off ;)

December 16, 2009 12:40 AM

Thank you very much to share information. Its very helpful and the way you have presented was brilliant. I really appreciate it.


December 16, 2009 4:52 PM

absolutely worked!!thnx yaaaa

December 21, 2009 10:59 PM

Thank you very very much for putting up this information so much in detail and specific. This helps alot and made it easier to change in less then 1 minute. I was trying to change this zone for past 8 months. thanks alot

December 28, 2009 6:01 PM

I followed the directions which I have done previously and yet it keeps coming up Temporary Problem with service - try again later and if it happens again - try again later - Have been trying for 6 months - any other suggestions? Thanks

January 18, 2010 3:33 PM

Perfect. Hotmail is one of the most user-unfriendly things out there. I spent a fair amount of time trying to find this out until I found your page.

P Singh
January 27, 2010 4:22 AM

Wow! Done at last! Thank you so much. I've been breaking my head over this problem for ages. And their `Help' is totally useless.

Must tell you though, that once I pressed SAVE or whatever that was, it went into some sort of a trance. I closed it, without signing out, then opened it again, no change, then signed out, then opened it again and VOILA, twas done.

Thanks again.

By the way, WHAT ARTICLE ARE YOU TALKING ABOUT? I've spent 5 minutes trying to look for what you want me to read. If you mean the instructions on how to change the time zone, then please don't call it an article.


Edward L
February 15, 2010 11:28 AM

Thank you!!!!!

Just a comment to others: Once you follow the instructions and hit "save", give it about 5 minutes to work its' way thru the system.

February 15, 2010 11:48 AM

It worked!! This has been bugging me for a year. Thanks for the simple instructions with screen shots. I appreciate it.

February 23, 2010 4:25 AM

Me too, more than a year it give me wrong time indication of incoming email~

March 8, 2010 11:42 AM

Thank you, Thank you, Thank you! I've been looking for months and somehow that never occurred to me. You. are Amazing.

March 25, 2010 6:57 PM

Finally got the correct time! You are the best!

March 31, 2010 6:18 PM

Ha, I had all but given up on this, assuming it was a problem on there side. Thanks!

April 7, 2010 9:48 AM

I spent HOURS trying to figure this out. I should have just looked on google and found YOU! THANK YOU! God bless you!

April 19, 2010 10:19 AM

Sorry didn't work for me. I'm in Cayman Islands and probably 2 years showing wrong time. Tried 2 years ago and had loads of emails from the team, nothing worked and still doesn't. Tried putting Jamaica, Panama same time zone still no good. Soooo frustrating . . . Any new suggestions please? May be try Florida for now but it changes later on anyway.

Sai Pavan Kumar
May 6, 2010 9:30 AM

Thanks a LOT!!! Its been 2 Yrs that I am trying to find a solution for this problem... Finally found out an answer for the puzzle!!

May 8, 2010 6:24 PM

Thank you very much. I been annoyed by this for a very long time and your step by step guide is very helpful. I can finally know exactly when people emailed me.....thank you.

May 18, 2010 5:14 PM

Also in Cayman Islands. This solution doesn't work.

Geeta Sharma
May 24, 2010 7:20 AM

Thank You! I have been in wrong time zone sine I started the email account in 1999! I guess It never bothered me till now! :)

Frank Lucas
May 25, 2010 4:15 PM

Great Help, important in my work to have the right time on received emails.....thanks!!!!!!

June 1, 2010 8:38 AM

Thank you for the step by step instructions on how to change the time, which didn't bother me until recently.

June 3, 2010 10:54 PM

I am from Trinidad and I tried using this but it didn't work because they have Trinidad listed as AST when we are on the same timeline as New York EST

June 7, 2010 7:35 AM

Thank you so much- this was very helpful and easy to follow! My email time is fixed! : )

David Reichard
June 21, 2010 4:08 PM

In my Hotmail there is no "registered information" link. Instead, I select Change (the one just to the right of Country/region) to get to the Time Zone screen.

June 21, 2010 4:51 PM

There is no registered information link but as David Reichard posted, click the change link just to the right of country/region and then from there the directions are spot on!

June 28, 2010 3:44 AM

My outgoing mail time is fine but incoming mail time is not correct, appears to be the wrong time zone, any idea of who this can be rectified ?

Thorell Jordan
July 16, 2010 11:51 PM

Thanks for your assistance!! I am applying for jobs using my hotmail account and alot of my submissions are time sensitve. I don't want to send out the incorrect time/date and possibly have my application rejected because the date and time stamp are incorrect. Thanks again and please keep up the good work. God Bless You.

Winblows will microshaft you
July 23, 2010 6:56 PM

My timezone has been wrong for years. Signed up in UK and then moved to China.
I tried these instructions myself before, but what helped me actually get this working was in the comments. For those that this method doesn't work for, here's my run through... you have to,
1. follow the instructions
2. sign out, wait 5 minutes then sign in again
3. click on Profile at the top, click details, and change the work AND home timezones
4. sign out, wait 5 minutes then sign in again
5. options - more options - personal info - change country region. Yes I know you have done this already, but it takes about 10 minutes to filter through microshafts system and refresh. Hence doing the other options too. Then you'll see new options appear for work and home in new timezones. You must set this to the correct area. This second time, you can ONLY select country. Sign out then wait for 10 minutes or so.
6. Sign in. Repeat the steps in 5. and new settings for the timezone in your country will appear for work and home. Correctly set these.
7. Sign out and sign in again (no need to wait 5 minutes. Send an email to yourself to test it. At this point, all worked well for me.

It's a total pain the the **** if you live outside of the USA requiring constant signing in and signing out to prompt microshafts servers into refreshing the data submitted. If it has not worked for you, then keep looking at ALL options tabs and personal info tabs. I changed several locations from UK to China and spent an hour signing in and out before new options started to appear.

Hopw this helps. Good luck.

July 31, 2010 2:32 AM

This method is not working. My real time zone is BDT, Dhaka, Bangladesh. When i set BDT in options send/receive mail time is not ok. Suppose someone send me a mail at 1.00 P.M. Hotmail will show as 6.00 P.M. If i use GMT time zone then it show proper time as in GMT standard. But local time zone is not working. Even the formula described in comments doesn't work too. Can anybody help me?

August 7, 2010 7:07 AM

No, no one will help you becouse they dont know how. I spent months with techsupport and they did jack for me. Only option is to change the mail to some other free provider. Sorry to hotmail but its true. They have a problem and do nothing to fix it.

Alicia Beaulieu
August 23, 2010 3:11 PM

i found that most of these steps got me in the right direction until i needed to find "registered info." I could only find "registered info" when i told hotmail to close my email account. on the close hotmail account page, i found the registered info page and was able to change my time zone WITHOUT closing my account.

August 24, 2010 3:37 AM

Once you get to 'Account,' click on 'Change' for either country or birth date and it'll take you to 'Registered Information.' Just thought I should share that with anyone else who's been searching for it for, like, a couple of hours like me! Lol. :)

August 26, 2010 6:37 AM

I have had this problem for years, ever since I signed up for Hotmail, and would periodically try to figure out how to solve it. Finally I stumbled here, but Alicia Beaulieu's comment helped the most, as I couldn't find "Registered Information" where the original article said it would be. Calysta's instructions in her comment also work, without the worry that one might accidentally close one's account. I don't get why "simple" settings like the time zone need to be hidden. But thanks for helping me to know when emails were actually sent--I'm not receiving them from the future any more.

August 28, 2010 4:43 AM

Once you get to 'Account,' CLICK ON 'Change' for either COUNTRY OR BIRTH DATE and it'll take you to 'Registered Information.' Just thought I should share that with anyone else who's been searching for it for, like, a couple of hours like me! Lol. :)

Thanks, Calysta!!! I have been wondering about this for months and I finally stumbled on your answer!!! Wahoo!!!!

August 28, 2010 4:46 AM

Hmmm, I noticed that I had a 3 hour delay for my reply. Let's see if this time zone is the correct one....

August 28, 2010 4:47 AM


August 28, 2010 4:51 AM

Well, my comment is still not using the correct time here. I wonder why? Maybe it's the computer or this web site?

David Baker
September 7, 2010 1:14 PM

This seems to work fine for my Live Hotmail, but the Live Calendar entries are still wrong. I do not understand why this has to be so difficult. Are the two features not connected?

Nilesh Patel
September 10, 2010 11:29 AM

Thanks, I was looking for this for a long time. Now I can see correct times for my emails.

September 10, 2010 5:57 PM

Thanks, great job with this.

October 8, 2010 7:23 PM

I do not see 'Registration Information' on my 'View and Edit your Personal Information Screen' - has this changed? I can't believe I can't get the time preferences to change! I am only trying to correct the time on my incoming emails.

Peter Mangan
October 25, 2010 2:16 PM

Am writing a short story where the American (based in Ireland) is receiving emails from his estranged wife in Iowa. I need to have the header of those emails from her looking authentic, so how would they look please, given that Iowa, being in the Central Time Zone, is six hours behind GMT ?
Many thanks Leo.

November 15, 2010 10:34 PM

This no longer works.
As far as i can tell you can no longer change your timezone in windows live messenger.

November 29, 2010 7:55 PM

They have changed the layout a bit.
at the manage account step the new link is
"Account details (password, aliases, time zone)"
Hotmail may ask you to retype your password at this point. Either way you will be on a page called account overview, you want to click on the change option next to "Country/region" inside you will find the timezone option.

Jacob H
December 18, 2010 4:09 PM

Thank you for the information. It has changed a little since your writing. "View and edit your personal information" is now called "Account details (password, aliases, time zone)" Clicking on that brings you to "Account overview." Then you click on the change link next to "Country/region." Eh, I see someone already beat me to the changes. Oh well...

David Elliott
January 27, 2011 2:53 PM

If you do not select any Country/Region, as I failed to do. Then your time will default to a US time zone. [It was about 7/8 hours away from GMT.]

Andres Prado
February 3, 2011 4:31 PM

Thanks! Perhaps the information it's a little older, but you can change the Time Zone in Managing your account/Account details -password, aliases, time zone-, then click Change in Country/Region and there u can find Work and Home address both with Time Zone, like merendel says.

March 6, 2011 2:37 PM

Can't believe I've been running the wrong time for so long...great instructions, not exact but close enough did it in a minute............thanks a lot

May 7, 2011 4:58 PM
Updated the article to reflect Windows Live Hotmail as it exists today.
M Rashid
May 10, 2011 9:30 AM

Never works for Bangladesh Time Zone! SO no more hotmail !!!

June 1, 2011 4:25 AM

I just went to change my timezone since my WLM is running one hour behind... only to find it's already set to the correct timezone. V strange.

Barry Gibson
June 19, 2011 8:22 PM

My incoming emails have the wrong date and time on them approx 14 hours behind my current local time AEST. There doesn't seem to be extra options as per your instruction here.

July 7, 2011 10:43 AM

Wow this works. My time has been set wrong for the past 2 years and just now i decided to do a search to fix this and your site came up. I don't know why Microsoft would bury this option in hotmail. Thanks!

August 1, 2011 2:44 AM

OMG! Mine has been messed up for years as well. Thank you sooo much!

August 1, 2011 9:04 AM

I had figured out the extra options and change of country on my own but just overlooked the time zone, Thanks, the illustrations really helped.

August 14, 2011 9:06 AM

My Account information looks totally different on ... this info here is no help

September 3, 2011 7:45 AM

I ensured the correct time zone was set in Hotmail, it was, according to the instructions you provided. My pc clock is also set to the correct time. When i create an EVENT, the outgoing message at the top still shows the start time as 2 hrs ahead but the time within the body of the EVENT information is correct. Any suggestions on how to fix it?

September 14, 2011 7:10 PM

thank you
excellent help

keep up the good work!

October 2, 2011 10:36 AM

Leo- thanks! It's amazing how incredibly lame the help section is for MSN- always have to look to outside sources for EVERYTHING! So glad to have found your site! Keep up the good work!

October 16, 2011 7:14 AM

Huge Thanks! Been all over my Live email but could not figure it out! Thanks a lot!

October 24, 2011 11:08 PM

Thank you so much, its been like this for months and I didnt realize there was a time zone option, thought something was wrong even after properly choosing my country

October 30, 2011 4:47 AM

I changed the time zone in the settings and suggested, and I just sent a trial email to myself, yet the time zone is still showing the old time, not my updated time. Is there anything else I must do?

October 30, 2011 9:39 AM

Perhaps it's the time setting on the computer itself causing the problem. Here's another article that may help:
Why is the time on my email wrong?.

October 30, 2011 12:50 PM

NO the time setting on the laptop is current. It's so strange, both time zones are for my location, yet when I receive emails it still gives me the time from my old location. Any other suggestions? Got me baffled.

January 14, 2012 6:54 PM

I appreciate your steps Leo, and my time zone was wrong on Hotmail, but after I set everything to the right time zone, I tested an email and it still shows it 7 hours off. I sent an email to myself at 9:30PM and it shows 2:30AM (same day). Does anyone know of any other fixes. This is very frustrating. Thank you

February 3, 2012 8:09 AM

Thank you - it took 20 seconds!

Stephen Rosenbaum
February 28, 2012 6:06 PM

When I go into 'Managing Your Account', 'Country /Region' says, 'Not Specified' and there's no option to 'Change'. Any suggestions? Thank you. Regards Steve

March 5, 2012 4:34 PM

Thank you Leo, finally I got it corrected.

Lalit Sharma
March 12, 2012 11:05 PM

inspite of trying for 1 hour and checking all possibilities, time zone could not be done.

AJ Cecil
April 13, 2012 5:21 PM

Thank you for the step by step instructions. Hopefully now my email will start showing the correct time!

April 16, 2012 8:44 PM

After years of having the wrong time on e-mails this was a very quick fix. Easy instructions.

April 25, 2012 2:35 PM

I am using the Windows Live Mail client on the desktop. My live profile, live hotmail, and pc time zones are correct. The mail in my inbox is stamped 3 hours in the past. My sent mail is the correct time. Any suggestions?

May 4, 2012 2:14 AM

Thank you! I can't believe that websites are still this obtuse in 2012.

Deanna Anderson
May 11, 2012 6:36 AM

I believe this is what I was looking for.

Loh Bao Wei
May 29, 2012 12:11 AM

Thank you so much for the instruction! My timezone is corrected already :)

June 7, 2012 2:22 PM

What a relief! Thank you so much for the information.

June 12, 2012 10:07 PM

I did what you suggested to fix Windows Live mail incorrect time displayed...and the help you offered fixed it! Thank you...seems that many wanted to fix the computer time zone and didn't know about the LIVE ID time zone as this doesn't show up until you go "into" the settings.

July 5, 2012 12:28 AM

Thank you so so much!! I had been been trying to change it myself since the past two days, cant believe i am so stupid.
The instructions are extremely clear and precise, took me a minute :)

July 12, 2012 4:48 AM

exactly what I was looking for... Thanks

Marlene Hoff
July 15, 2012 5:28 PM

Thank you so much. Having the wrong time zone was driving me batty and I couldn't figure it out without your help. I'm so glad I found you :)

Manikandan P
July 23, 2012 8:04 AM

Im Last two Days Confuse & irritating about this issue.
Thank You For Your Support.

July 25, 2012 9:20 AM

Thanks so much! My hotmail timezone has been stuck on GMT as long as I've had the account (14 years). Yay, no more subtracting 5 hours!

Jez Kemp
November 22, 2012 5:35 PM

Hey, I tried using this but Hotmail has updated their system - clicking "Account details" now goes to a hideous blue page. Are you able to investigate? Would be happy to be told I'm just doing something wrong!

That's apparently the new look that Microsoft is moving toward. Click on Edit Personal Details on that page and timezone is there.

Jez Kemp
November 22, 2012 5:38 PM

Apologies - I had one final look, and worked it out. On the blue/white screen, you have to go "Edit personal info" and update the country and time zone fields there. Really weird! Sorry for commenting twice, but maybe you should update this page accordingly :)

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