Helping people with computers... one answer at a time.

We'll look at various Hotmail problems and suggestions to resolve them.

I continue to receive regular reports of people having trouble connecting to, logging into, or reading their Hotmail email. The problems are as varied as the symptoms. But there is one thing that's consistent in most all of the reports ...

The frustration.

I've collected here a number of things to help try to resolve the assorted problems you may be experiencing.

Malware

Scan and Scan Again: We'll start with the obvious stuff, that I hope you're doing already. Accessing Hotmail, as well as many other sites, can definitely be affected in many different ways by both viruses and spyware. Thus it's important that you run an up to date virus scan and spyware scan.

Check hosts: One of the common targets of malware is the "hosts" file. Normally found in C:\Windows\System32\Drivers\etc, open it in notepad. If there's a line referencing "hotmail.com", or "passport.com", then the file has most likely been altered by malware of some sort. The safest thing to do if that's the case is to simply rename the file to something else. You can read more about the hosts file in my article "Is there a way to block certain URL's in IE?".

Internet Explorer

Though many might argue the point, IE itself isn't a problem. However various readers have reported a couple of things that helped in some cases.

Reinstall or repair Internet Explorer: On Windows XP, you can try running the System File Checker. Even on Windows XP, and on all other versions of Windows, the best "repair" is really a reinstall. Just visit Microsoft's Internet Explorer site and download the latest version.

Switch to a different browser: Several people have reported that switching to Firefox or Netscape resolved their issues accessing Hotmail.

Lower Security: While I can't say that I really recommend it, some users have reported that reducing the security on their internet zone in Internet Explorer to medium-low resolves some issues. I note that Internet Explorer itself makes this difficult (no doubt on purpose, as you are increasing the risk of viruses and other malware). Going to Tools, Internet Options Security, Custom Level, Reset to, and setting Medium-low should do the trick.

HTTP Version: Some folks have reported that altering the version of HTML that IE uses helps resolve their issue. In IE: Tools, Internet Options, Advanced, locate the entry HTTP 1.1 settings and uncheck Use HTTP 1.1. You may have to exit and reload IE for the change to take effect.

Cookies

Make sure that Cookies are enabled: Hotmail apparently requires that cookies be enabled in order to get past the "match the picture" security check. So:

  • In IE, go to Tools, Internet Options Privacy, and press Default.
  • Clear your cookies, in case an existing cookie is causing problems. In IE, go to Tools, Internet Options General, and press Delete Cookies.
  • Clear your cache, in case a cached page is not being properly refreshed. In IE, go to Tools, Internet Options General, and press Delete Files, and be sure to check Delete all offline content prior to clicking OK.

Open the firewall: It's also important that your firewall not block cookies, and some do. You'll have to refer to the documentation for your firewall, but several people have reported that resolving this allows them to progress past the "match the picture" stage. Note that this probably does not apply if you're using a router for your firewall, or if you are using the Windows XP embedded firewall. A quick test would be to turn off your firewall and try accessing Hotmail, but I would definitely not leave your firewall turned off.

The Network

Sometimes networks and networking can get confused, and block, or misroute, access to sites.

"But there is one thing that's consistent in most all of the reports ... The frustration."

Reboot and Reboot: I'll assume you already have rebooted your PC, but make sure to reboot your modem (power off and back on again), and your router, if you have either. I know I have gotten my own router into a state where its behavior was erratic, and a quick reboot resolved several issues.

Flush DNS: A reboot does this as well, but a quicker way to make sure that your computer is using the most current DNS information is to open a command shell, and enter the following command:

ipconfig /flushdns

This command might not be available on all versions of Windows, so you still may want to do that reboot.

Fiddle with Network Settings: I've seen this in a number of discussion groups. It involves altering an obscure network setting called "MTU" or "MaxMTU". Normally that requires a dive deep into the registry, but fortunately there are utilities out there that make this setting a little easier to tweak. I've used TCP Optimizer from SpeedGuide.net. Using that utility, these changes are reported to help:

  • click on the appropriate connection type (Dialup, DSL, DSL (PPPoE), or Cable Modem)
  • Click on Custom Settings
  • Change MaxMTU to 1220
  • Change MTU Discovery from Yes to Default
  • Click on Apply Changes, and then Exit

This type of change does require a reboot to take effect. (The theory, by the way, is that Hotmail made some type of change involving this setting to prevent or avoid Denial of Service attacks. Sadly it seems many users were denied service as a result.)

Hotmail

Try again later: Sometimes Hotmail itself is the problem. We've definitely seen periods of time where Hotmail was simply not working. While Hotmail's notification of such events is quite lacking (as in, pretty much non-existent), because of its high usage any widespread outages are evident to them quite quickly, and you can be certain that they are working on the issue(s) even though you might not hear about it. How long to wait? I'd typically give it a day.

Play with the numbers: When issues aren't wide spread, things get a little trickier. Exactly how Hotmail's load is distributed across the hundreds, if not thousands, of servers they use, is a mystery. If you're able to log in to Hotmail, you'll see addresses like this in your address bar:

http://by18fd.bay18.hotmail.msn.com

The numbers, 18 in this case, will vary, presumably as Hotmail distributes the load by assigning your session to one particular server or set of servers.

In perhaps one of the most obscure ideas I've ever encountered, one reader reported that changing the number (a 2, in his case, to a 23) resolved an issue that was happening after login. Since we have no way of knowing exactly what this really does or why this might work, it's difficult to formally recommend, but you might give it a try if you are able to login and get to an address that looks like that, but then begin having problems. Edit the url directly in the address bar, changing both numbers, and press enter. Who knows? It might work.

Outlook Express

If you're used to using your free Hotmail account in Outlook Express, that might be the entire problem. Hotmail support in Outlook Express is being phased out. This Microsoft Knowledgebase Article explains that in order to continue using your Hotmail account in Outlook Express you need to upgrade and purchase an MSN Hotmail Plus account.

Hotmail's web interface remains free.

Your Machine

Check your clock: make sure that the date and time on your computer are correct. Several aspects of your connection to secure sites like Hotmail rely on your clock being accurate.

The best approach is to use the built-in clock synchronization facility. On Windows XP, right click on the clock in your taskbar, select Adjust Date/Time, click on the Time Zone tab and ensure that the time zone is set correctly. Then click on the Internet Time tab, check Automatically synchronize with an Internet time server. Click Update Now to update the time immediately.

Theft

Finally, there are two scenarios we need to touch on as well, that can lead to your not being able to log into your own Hotmail account: phishing and theft.

Phishing: If you've received an email purportedly from Hotmail asking you to visit a certain web site and asking you to "re-verify" your account by re-entering all your personal data, you may have fallen victim to a phishing scam. The email was probably not legitimate, and the website that it pointed you at was probably not Hotmail at all. Even if it looked like Hotmail, it may simply have been a hacker attempting to get your personal information. My article Phishing? What's Phishing? has more.

Theft: Is your password easy to guess? Did you "loan" your account to a friend? Did you access your Hotmail in an internet cafe or other public venue? Then it's quite possible that your account has simply been hijacked or stolen. Someone got or guessed your password, and then went off and changed it.

The bad news in both of these scenarios is that you may be SOL (Severely Out of Luck). There are few, if any, resources to help you recover your free email account's password, OR the contents of your address book or mailbox. The only real solution for this scenario is to learn from it, start over, and take steps so that it doesn't happen again.

A special Thank You to all the readers of prior articles here on Ask Leo! who've contributed ideas and solutions for others to experiment and work with, and to everyone who reported back on their success and/or failure. Your ideas and comments are helping everyone.

Article C2334 - April 18, 2005 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

176 Comments
Betty
April 20, 2005 5:19 AM

am havin problems viewin my hotmail inbox.
whenever i try to login, a newsletter subscription page opens up instead of my hotmail inbox. wat can i do to stop this. please reply as soon as possible cos am gettin frustrated now.

this is the link to the page that appears after entering my password:


http://newsletters.msn.com/hm/wcsignupenuk.asp?L=.....

Leo
April 20, 2005 8:30 AM

Normally as long as you don't select any newsletters, and hit "Continue" at the bottom of the screen, you shouldn't see it again. You may need to have cookies enabled for that to "stick".

Pat
April 23, 2005 3:18 PM

How do i get my lines to break in Hotmail?
Long lines won't wrap.

cos
April 24, 2005 4:19 AM

But since you have helped me i will help you follow these steps....it works (first back up your system state)

1. my computer
2.tools
3.folder options
4.view.
5. show all files and folders
6. right click on start
7. explore
8. windows
9. the blue folders are the updates, find the ones in early april there should be 5 keep the ones listed below Group by date to sort them out) (the reason I only listed four is because I deleted the right one first up and forgot to write it down so these should be the four remaining updates that came early april that wont affect your computer!!!!!)
kb890859$
kb893086$
kb890923$
kb893066$
the other blue folders are the hotfix ones that came on your sp2 cd (15 of them)
10. Once you have located the correct blue folder( the one not mentioned above) open it then click on the folder spuninst, then click on the little tv one that says windows sevice pack uninstall and it will allow you to uninstall that terrible update!!!!!
11. and yes I have found a way to uninstall those new updates (you can only uninstall them from the hidden folders not from the software distribution folder) because I am the amateur computer expert ha ha ha who will one day crash his computer again... but thats the only way to learn
cheers cosie
12. p.s turn off automatic updates before you go back on the net!!!!!!
13. restore default folder options
14. this works but becareful remember to back up before you start...

Nancy
April 27, 2005 5:51 AM

I am writing FOR my sister. I can't forward this to her. She's been trying for weeks to get her Hotmail to work and no one will help her. Will you PLEASE help her? Her email address is:
NanCR123@aol.com

Shon Moore
April 27, 2005 9:43 AM

The time on my hotmail account is off. I have people e-mail me at a particular time, yet when I recieve the e-mail it shows that it was sent several hours later... I need the time to be accurate, so I can track/account for important e-mails.

Leo
April 27, 2005 12:52 PM

Check the time on your computer, and make sure that the timezone settings are also correct.

angel
April 27, 2005 8:51 PM

my husband that is in iraq cant open his hotmail account and neither can i open his. i dont have a problem logging on to my hotmail, also he can log on to his messenger with the same name.
this is the message that i'm getting, as follows,,,
You are already signed in as:

richnsil_as1@hotmail.com

You can:Sign out of this .NET Passport and sign in as "angel_star99@hotmail.com".
Remain signed in with this .NET Passport.

then on the web browser it shows this: http://www.hotmail.msn.com/cgi-bin/dasp/notsupported.asp?_lang=EN&account=wrongPDDomain
with this message: Hotmail does not support the .NET Passport you are signed in to.Visit the Hotmail Web site for information or to set up a free account
can you help my husband to get to his email?

Ann
April 29, 2005 11:57 AM

Since Jan. 2005 my hotmail account has been 99% dysfunctional. I even paid the $19.95 to upgrade to Hotmail Plus and that did nothing to improve the service. Not one thing improved.

sam
April 29, 2005 4:21 PM

everytime i try go go onto my hotmail it comes up with this thing where i have to type in the numbers and letters. so i do it and it just keeps going back to it over and over. it's impossible to getinto my email. i can go on msn messenger fine and my siters hotmail works fine. plwease help me !! im frustrated.. :(:(

sam
April 29, 2005 4:47 PM

everytime i try go go onto my hotmail it comes up with this thing where i have to type in the numbers and letters. so i do it and it just keeps going back to it over and over. it's impossible to getinto my email. i can go on msn messenger fine and my siters hotmail works fine. plwease help me !! im frustrated.. :(:( please reply to the email blonde_beever@hotmail.com

Leo
April 29, 2005 9:36 PM

The article has several ideas you should try.

sam
May 1, 2005 4:19 PM

none of those things work :( i have tried them

james
May 4, 2005 3:26 AM

A big thank you for the information relating to unchecking the http 1.1 setting in the advanced tab, to get hotmail to work. I have spent months wasting time trying to resove this problem. I can now finally rest and read my emails.

faisal
May 4, 2005 11:39 AM

my hotmail inbox comes,but i'm unable to open any email. hyper ink comes but no action occurs.

Richie
May 4, 2005 4:02 PM

I dont know if it is becaue Im travelling but I havent been able to enter my hotmail for a week now (since the end of April 2005) Maybe its because of dodgy internet cafes in the south america but im really worried someone has hijacked my account. It just goes to a blank screen after logging on. I also bought the $15 package to try to fix this but to no avail. I really need to check my mails and am getting very annoyed. Is anyone else expeeriencing similar problems at the moment?

Cheers

Marina
May 4, 2005 10:53 PM

Nothing had changed on my system but I kept getting an error about cookies being disabled (this went on for several days). I tried all of your suggestions. Finally, your notes about playing with the numbers achieved results.

The initial hotmail login is:
http://login.passport.net/uilogin.srf?id=2

I changed the id to 18 (10 was for a .net member login and 23 wasn't valid), input my login info and clicked 'sign in'. Everything worked. And it seems to have reset whatever wasn't working because on subsequent logins, I didn't have to change the number value for id=

Cynthia
May 6, 2005 4:07 PM

I am receiving viruses from the following hotmail email addresses. How do I stop them from coming in
hostmaster@hotmail.com
service@hotmail.com

char
May 7, 2005 11:04 AM

how do I remove my hotmail addy completely and stop getting e-mail notices for it, and get it off my IM sign on?

Leo
May 8, 2005 3:38 PM

Cynthia: ultimately, you can't. The best you can do is, depending on your mail client, set up a rule to automatically delete email coming from those addresses.

Sarala
May 10, 2005 3:29 PM

I cant get on to my hotmail account. it keeps telling me to type in characters that are displayed on the screen, and then asks me to sign in again, and then i'm asked to type in characters... on and on... i really need to check my mail, but ive had this problem for something like two weeks now. does anyone know what i can do?

Ivy Liaw
May 11, 2005 4:07 AM

As many people have the capacity of 250MB for their hotmail, however, I only have 2MB. Please advise how could I upgrade from 2MB to 250MB. Thank you.

Shan
May 11, 2005 1:14 PM

How to get to Hotmail


I've been trying for 2 days to get into my hotmail. I keep getting this message: "Hotmail does not support the .NET Passport you are signed in to. There are two ways you can get to Hotmail: If you already have a Hotmail account, you can sign out of your .NET Passport and sign in using your Hotmail account." I've tried this a million times. It does not work. I can log into MSN Messenger but cannot access my hotmail. I can loggon at http://sympatico.my.msn.com/ and view my email inbox but when I try to access it I get the same message ""Hotmail does not support the .NET Passport you are signed in to. There are two ways you can get to Hotmail: If you already have a Hotmail account, you can sign out of your .NET Passport and sign in using your Hotmail account." I really need to retrieve some emails since I've applied for several jobs using an Hotmail address; I KNOW, NEVER use hotmail for important stuff.... I've learn my lesson. Thanks.

Leo
May 11, 2005 4:59 PM

joe: it all depends on specifically what it's telling you is wrong. Without more inforamtion I can't help.

Leo
May 11, 2005 5:05 PM

Sarala: the article you just commented on has a ton of ideas. Have you tried any of them?

Leo
May 11, 2005 5:09 PM

Ivy Liaw: wait. There's nothing you can do. HotMail is slowly rolling this out to its subscribers, and you should get it eventually.

Jennifer
May 12, 2005 7:22 PM

If anyone is experancing this error when you TRY to log into your email via MSN Messanger... I HAVE YOUR SOLUTION!!

"Hotmail does not support the .NET Passport you are signed in to."

Here are the directions for those of you who are not computer savey (in laymens terms, you are clearing your cookies)

Open up the Internet Explorer... Look at the VERY top area... (file, edit, view. etc...) Select TOOLS

Look in the drop down window for INTERNET PROPERTIES

In the center of the Page select DELETE COOKIES.. this may take a couple of minutes to complete.. be patient it will!!!

Once you are done with this.. Close the Internet Explorer.. and sign into MSN and try!!!

I had the SAME problem.. Some of my accounts would work OTHERS wouldnt!!!! THIS WILL FIX THE PROBLEM.. the other solutions that were on this website were "Silly"!!

Also Please note.. there is a "work around" If you can log into ANY hotmail email.. (other than the one you are having problems with) You can SIGNOUT, and it will eventually bring you to the sign on page... Enter in your information and it WILL WORK!! This is the only way to get it to work, if this is the problem!!!

Jennifer
May 12, 2005 7:24 PM

To download the newest verision of MSN.... Click this link and follow the simple directions!! It will update everything!! (and it a pretty good new verision, you will be VERY pleased)

http://imagine-msn.com/messenger/en-us/

Leo
May 12, 2005 7:33 PM

"the other solutions that were on this website were 'Silly'!!"

Interesting, since deleting cookies is, in fact, one of the solutions mentioned in the article.

Thomas Allen
May 18, 2005 7:53 AM

I found a away to get the emails, when it comes up in the buttom right hand corner that u have mail, u cant open it cuz i think it goes to the rong addy. then it "loops" when u try to log in. but if u just go to the hotmail.co.uk website and sign in, then click "mail" u can get to it from there. i can now relax once again. btu its anoying having to do it instead of just clicking. hope this helped...

Dennis Angel
May 19, 2005 12:33 PM

This has been plaguing me - I'm not sure what to do. I'm betting that it has something to do with the .NET Passport and Hotmail not playing together. Any advice would be greatly appreciated.

Dennis

Hotmail does not support the .NET Passport you are signed in to. There are two ways you can get to Hotmail:
If you already have a Hotmail account, you can sign out of your .NET Passport and sign in using your Hotmail account.
If you do not have a Hotmail account, you can sign out of your .NET Passport and visit the Hotmail Web site for information or to set up a free account.

James Briller
May 21, 2005 1:43 AM

Hey.. Whenever I try to change my personal information i.e. my name, in any way, such as changing the letters of my name to Caps and so on, hotmail keeps on telling me my Postal Code is incorrect, when it is 100% correct. I have residency in London, England and it is this address that I have put into my account, but it still refuses to accept my Postal Code. Can Someone please help me!!. Also if it isnt to much trouble email your replys to me.

Janine
May 24, 2005 9:24 AM

Hello... i would like to know how to delete my own hotmail accounts.. i wont be needing a few of them anymore and would like to delete them.. due to an ex knowing too much about computers but that doesnt matter... so could you please tell me how to delete my hotmail accounts..
Thankyou...

Janine

Michael Corrigan
May 26, 2005 10:29 AM

You need someone to answer questions directly, and not just a general discussion of problems. I have strange symbols turning up in my e mail obscuring the prose. How can this be fixed?

Michael Corrigan

Leo
May 27, 2005 6:58 PM

Janine: you want this article: http://ask-leo.com/how_do_i_delete_my_hotmail_account.html

Leo
May 27, 2005 7:29 PM

Michael: it takes a lot more information to be more complete. Please have a look at this article: http://ask-leo.com/why_cant_you_give_a_straight_answer.html

In your case I've not heard of that type of problem before, though based on what little you've said, I would immediately suspect spyware, and suggest you get and run an up-to-date spyware scanner. This article has more on that: http://ask-leo.com/spyware_how_do_i_remove_and_avoid_spyware.html

Mara Rodriguez
June 1, 2005 6:04 AM

I am the administrator of a hotmail group. Some of the participants who were able to access the group without problems cannot do it now. When they try to access the group through their hotmail a sign in page appears as if it were the first time. I checked the participants list and they are still there. I sent a new invitation to them, they sign in and they have the same problem again. Can you help?
Thanks a lot
Mara

Leo
June 2, 2005 1:32 PM

It sounds like the same kinds of problems that are plagueing HotMail users ... I can only recommend the ideas outlined the article.

Thomas
June 3, 2005 7:54 AM

Several people where I work were telling me that they can't access their Hotmail account. After a little tinkering, I found that unchecking Use HTTP 1.1, checking TLS 1.0, and restarting IE allows me to access the site. I have tried different operating systems and different versions of IE. IE5 worked but when I upgraded to IE6, I no longer had access. Once I made these changes, I could access Hotmail. Don't know if it'll work for everyone, but it worked for me.

Ron
June 8, 2005 10:39 AM

Solution found for NOT BEING ABLE TO OPEN LINKS WITHIN HOTMAIL EMAILS:

Disable popup blocker.

Verena
June 13, 2005 1:41 PM

I resolved the issue of page not found when trying to access hotmail by doing the following:

Enable the TLS 1.0 protocol

In Internet Explorer:
Tools, Internet Options, Advanced

Under Security, check on Use TLS 1.0

Hope this helps, don't know why MSN doesn't advertise this simple fix. TLS never used to be an available protocol, Microsoft added it so....

Good Luck!

Gary
June 15, 2005 12:10 PM

Dear Leo: When we hit reply to e-mails, the original e-mail comes up on the message area, but is jumbled and unreadable. How can we fix that, if at all? Thanks.

Theodore Wojtkowski
June 25, 2005 8:04 PM

Hi,
I have been using Hotmail. But I do not get emails either to Hotmail or throught Outlook Express. The only one i get is from MSN (daily), and Hotmail. I am able to send to myself, I only received one from work on the 20th.
Thank you,
TJ

sandra
June 28, 2005 7:18 PM

Dear Leo, I am an amateur on the computer and often get myself into unknown territory so I hesitate to try some of your suggestions above. To tell you the truth I don't even know how the heck I ever started Hotmail. To my recolection I replied to a link and I was not able to send it no matter what I tried. I must have ended up giving my user name and password? Today I did the same and when I tried to send the mail I was asked for my Hotmail info which I have been unsuccessful in completing. The very extensive e-mail is long gone and I have called everyone with no success. Can you comment how this can happen? Could I possibly remember this correctly? Thanks.

william Melhado
July 1, 2005 6:01 AM

How do I block out various emails that I do not wish to receive.?

peter
July 4, 2005 5:58 PM

When i click on new email or to go to my inbox, i have to sign in again, and after that the sign in page keeps poping up even when i try to go back through the pages i was just on. any help would be appreciated.

Leo
July 4, 2005 6:01 PM

It sounds like a problem with cookies. Make sure cookies are enabled, and consider clearing your cookies in case there's a problem with the cookie cache.

Rose
July 18, 2005 7:36 AM

Leo, Ive had same hotmail a/c for 9 yrs. Since last week I can no longer send any emails. Error on bottom of page. I have one on this site now. I am running Win'98 with IE5.0. Please can you help? Cheers Rose.

Leo
July 19, 2005 12:06 PM

I would start by upgrading to IE 6. For many reasons, this just being one of them.

Jihad Dia
July 21, 2005 8:34 AM

I have a problem signing in. I tried the solution of playing by the numbers in my case the numbers were 110 and I changed to 23 and it worked however the next time I log in the same problem happens and I have to change the numbers again. Is there any permanent solution. Thanks in advance.
My email is jihaddia@hotmail.com

Jihad Dia
July 21, 2005 8:36 AM

I have a problem signing in. I tried the solution of playing by the numbers in my case the numbers were 110 and I changed to 23 and it worked however the next time I log in the same problem happens and I have to change the numbers again. Is there any permanent solution. Thanks in advance.
My email is jihaddia@hotmail.com

angela riches
July 23, 2005 2:39 AM

Okay, I'm having the same trouble as you. I am still able to get onto the MSN page though, and then onto 'my MSN' page. From there you can see your hotmail in-box list (or add your in box list to the page as an option). as you highlight a title with your cursor, copy the link, paste it onto the bar and edit the number as suggested before (mine is 110 aswell, I changed it to 21). When you get in, select any of your e-mails and save it to favourites/bookmarks. Next time you log in via the hotmail page, when there's that horrible pause, click on favourites and go to your email link. It should get you back in. It's worth printing off your contact list the first time you get back in just in case. Thanks to everyone for their comments, makes me feel I am not alone in this.

polly
July 24, 2005 12:29 PM

This is so weird. My number was also 110. I changed it to 103 because that was my husband's and his was working. and it worked! What is goign on with this 110 thing???

Marisa
July 25, 2005 9:41 AM

Hey...it looks like I am not the only one having major issues getting into my hotmail. I also have that "110" number linked to mine and I changed it and it worked. What's really going on and how can I fix it?

Angela
July 26, 2005 4:11 PM

Hi all

I found today that my '110' account is now back to normal. I hope that means we can now all get back into our e-mails without tricks and headaches.

john d ruckman
August 17, 2005 6:17 PM

I signed up for hotmail. Now, how do I become able to use it? I got a message that I was "ready to go", but I have found no way to get to it to use it. Is there no icon or other way to open it that is visible? Thanks. john ruckman

Leo
August 17, 2005 9:12 PM

Just go to http://hotmail.com and sign in.

Karine
September 6, 2005 5:03 PM

how can i block someone from my hotmail account? I don't just want the emails to go to my junk mail, i don't want them to come in in any way.
thank you

Leo
September 6, 2005 7:23 PM

In Hotmail mail options you can set up a filter to immediately delete email from particular senders.

maria kane
September 12, 2005 8:20 AM

I am having problems sending and receiving e-mails. Sometimes they never get there and I do not get a postmaster e-mail either. Hotmail is very inconsistent. Also, sometimes I do not receive them. This is very frustrating and unprofessional. Plus, I cannot contact MSN? Why does this company exist? How can they advertise a service and not follow thru? I am ready to contact the Better Business Bureaugh and state my complaint and oppinion about hotmail.
Please respond.
Maria Kane

Leo
September 12, 2005 9:16 AM

Well, Hotmail is a free service, so as for customer service, which I agree is pretty much non-existant, you're getting pretty much what you pay for. More on that here: http://ask-leo.com/are_free_email_services_worth_it.html

The most common cause for email not reachine its destination is spam filtering on the recieving side. That will often cause email to disappear silently. More on that here: http://ask-leo.com/why_is_my_mail_to_this_person_not_getting_through.html

sheila bateman
September 15, 2005 10:42 AM

I am not receiving my emails. Why could this be please.

marina warburton
September 15, 2005 12:05 PM

I have been waiting for two very important mails and one not so. When I contacted the senders all said they had sent and would resend. Not received first or second emails but strange I can send emails which get through. What is going on with Hotmail, there is no helpline contact so no way of finding out the problem. What are we supposed to do, wonder if anyone can help.

Leo
September 15, 2005 4:35 PM

Sheila: there are so many possibilities, it's hard to say wihout a lot more data. I'd start with this article: http://ask-leo.com/why_am_i_not_getting_the_email_i_signed_up_for.html

Leo
September 15, 2005 4:36 PM

Marina: same advice for you.

TRAVIS
September 20, 2005 1:25 PM

When ever I send an email, They never appear in my SENT file, How do I fix this so that they do and so that I can refer back to past emails that I have sent to people??
Thanks,
Travis
Charleston, SC
USA

Leo
September 20, 2005 1:41 PM

Each time you send an email you need to check the box that says "Copy Message to Sent Folder ".

ezzbish
September 24, 2005 11:17 AM

if you have MSN Messenger with a free HotMail account, if you can ---- access your contacts list thru the *MSN Messenger window headings* then

my advise would be to export your contacts list to another account ( say a Free Yahoo account, address book )

or do it manually eg; * swipe * --HiLight your list then click COPY then Paste to notepad, [not M.S Word] then rename the notepad to Hotmail Contacts or something similar so you can find it again

-- then save that somewhere you remember, [or even on the Desktop]

so you can still get back to your Hotmail friends ETC: thru another account

((( Just in case HotMail does shut you out altogether ))) & filthy rich Microsoft want you to PAY for yet another of their services

it may take a bit of editing in notepad ( it just depends on what you have named each email address )

but, by doing it that way doesn`t loose all your Hotmail Contacts

below are some free web based ones

G Mail ( Beta) has over 2626.880 Mb of storage
www.runbox.com/
FastMail.FM
address.com
aussiemail.com.au
bluebottle.com
boardermail.com
bolt.com
canada.com
animail.net
moose-mail.com
snail-mail.net
whale-mail.com
wildmail.com
cashette.com
centralpets.com
dbzmail.com

& many many more -- guess we don`t have to stick to Hotmail ever again
Cheers from ezz

Zombie Reaper
October 7, 2005 10:37 PM

Oh no. Look at all the clueless zombies on this page. Watch out, Leo, they're headed for you! Shouldn't have said anything about email problems. Or hotmail. Tss, tss.

Jeff
October 8, 2005 10:01 AM

I have had my hotmail account for several years without too many problems. Recently, however, anytime I try to attach a picture either to an e-mail or IM; my computer totally locks up. control+alt+delete won't even work. I literally have to pull the plug and reboot to escape. I havent changed anything on my end. Any suggestions?
Also, is there a way to export my contacts list to another web-based e-mail account that I have? Then I could just send messages with that account and bypass the whole problem

Leo
October 8, 2005 11:12 AM

Sounds like something bad's happened to your system I would make sure to do an up-to-date scan for spyware and viruses, and then if Windows XP, run the system file checker. These articles both apply:

http://ask-leo.com/how_do_i_keep_my_computer_safe_on_the_internet.html
http://ask-leo.com/what_is_the_system_file_checker_and_how_do_i_run_it.html

Jeff
October 8, 2005 3:22 PM

Thanks for your help. Problem solved. Turns out my Virus protection was out of date.... Downloaded the update...Virus found...File deleted...problem solved. And my computer sped up too, BONUS!!!
Thanks again

j.s.
October 13, 2005 8:16 AM

Another thing to use to get on hotmail is if you have realplayer. Click on realplayer, on the audio player there should be an earth icon on the way right. Click on it and another screen should pop up. on the screen that just popped up click on the web browser icon near the top of the page. The hotmail on my windows xp works through that. If this doesn't work on your computer, you are screwed, or just try what Leo said to do.

arline
October 13, 2005 12:38 PM

This is a strange one: Over the last five days (since the 7th of Oct.), I stopped rec'vg ANY junk mails, which are basically comprised of my messages from 3 mailing lists I belong to and any responses to two items for sale on Craig's List. Since they automatically are deleted after five days, each successive day deleted more and more until today, in which there are no more and I'm not rec'vg any now. I've had this account for YEARS and can't understand this. I've not changed any settings and looked to see if somehow something had been changed. I don't see anything like this. Any ideas?

Amanda
October 14, 2005 4:14 PM

I am having an issue with my Hotmail account. My Hotmail has not worked at all today. My MSN Messenger works telling me how many messeges I have, but when I click on it, I get a "this page cannot be displayed" page. I also get this if I try to log on directly from the hotmail page. I've also tried logging on through my Outlook Express and that doesn't work either. I had someone else log on from another computer under my user name and password and it worked for them. So I'm not sure why nothing regarding Hotmail is working for me. If you could please respond to my alternate email with what I need to do with this issue, I would appreciate it. I have never had a problem getting my email to work.

karen
October 17, 2005 11:45 AM

Leo: After using the same password for a decade, hotmail is not letting me access my email. I waited and tried again, the usual route to success. No go. Thoughts? Thanks so much,
Karen in Portland

Leo
October 17, 2005 5:08 PM

Have you tried all the suggestions in the article? There are many possible problems, and many possible solutions.

joelle
October 18, 2005 10:27 AM

YET UNANSWERED QUESTION

hi leo
i have a question.
is it possible to deactivate a hotmail account? if so how?
i really hope you have an answer for that one!! :)
thanx!

J.

Leo
October 18, 2005 2:09 PM

That's this article: http://ask-leo.com/how_do_i_delete_my_hotmail_account.html

Thomas Okken
October 21, 2005 1:19 PM

Earlier today, I tried to access my Hotmail account and I received this error message:

Hotmail does not support the .NET Passport you are signed in to.

I had signed in successfully earlier this same day, and nothing was changed in my account -- at least not by me.

The problem happened both in Mozilla and IE. Deleting cookies did not make it go away.

I finally got in like this: on the page with the "Hotmail does not support..." error message, click on the "My MSN" link; on the My MSN page, click on the "Hotmail" link. This made the problem go away -- and BTW, I did this in Mozilla, and right after, I could successfully log in using IE again as well. This suggests to me that whatever the problem is, it is not something on the client side, but rather it is the account or (passport) session information on the server side getting screwed up.

Hope this helps someone!

- Thomas

Philip
November 1, 2005 2:25 AM

If you are having trouble accessing the Hotmail server upon login try accessing another site that requires https protocol. If you have similar problems there you most likely have a corrupted crypto stack.

This can be fixed by running the batch file cryptofix which reregisters the cryptographic services for Windows.

http://www.blue.net/helpdesk/tools/cryptofix.bat

Dan992
November 28, 2005 4:24 PM

A HOTMAIL FIX and MSN Messenger Fix: Took me a while to figure this out. A relative had same problem...on Windows XP. I tried everything you people have tried and more. I set his BIOS so that the CD-ROm drive ran first.then let it go to desktop. I got out the original XP disk...put it in the drive then shut pc off. I made sure I had his XP Product key handy. Started pc back up...XP Setup came up.... I chose an Install of XP... setup to install XP Saving his files...went through the whole process including typing his Product Key info when it asked. End result...it fixed both his MSN Messenger and his Hotmail..works perfect. Hope this helped someone.

jem
December 8, 2005 4:43 PM

Please could you upgrade my account to 250 mb using 2mb at the min simply isn't enough

Leo
December 8, 2005 6:12 PM

No I cannot. Only Hotmail can do that, and I am not Hotmail. I believe they're rolling that out slowly to free acounts.

bastion
December 10, 2005 9:39 PM

It seems to me we all have problems with Hotmail, so I hope someone can help me? I've done so many things listed in leo site but am too scared now to touch anything again, as it took me 4 days times four hour's just to get all the rest back to working. So here is my problem, I'm using firefox as my web browser, but I had to restore the computer twice, and so I'm fed up with hotmail and the message I always get when I try to log in, and that message is and the problem;"The connection was refused when attempting to contact loginet.passport.com"..It comes up everytime I try to login, plus I've done everything I can to fix it and am at wits end! I can acess my hotmail account from my friends computer but not mine, can anyone help, thank you, Bastion...

Mike
December 19, 2005 10:43 PM

Fix trash can empty problem in Hotmail.
I found a work around that did work. After trying all the recommended ways, I finally found a way.
Open Hotmail and move all the deleted files into your inbox.
Open Outlook and I have my two accounts in there.
One was my Hotmail account, and the other was my mailbox from my ISP.
Open the Hotmail inbox inside Outlook and drag and drop the lot into your other accounts trash can.
Then delete your other accounts trash and they are all gone.
Dragging them over is a move to command and as such didnt just copy and paste them and leave all the files there.
Post this to anyone you seem fit.
Author mike1544@hotmail.com

Matthew
December 23, 2005 2:37 AM

Hello Leo, Happy hols!

Here's a bizarre one: I have just settled into a nice new second-hand computer. alas, when I'm in Hotmail I can navigate round my 'site' as per normal but cannot enter my folders... getting a 'Downloading' box [the little folder flying accross, as if I was opening an attachment]instead of passing on to view the contents. I can get into 'manage folders' ok. Also if I press 'send' the same download box appears (but the email is sent!). on 'left-hand-clicking' over the links to the folders the details are java and loads of zeros.
Does this make any sence to you?

Many thanks
Matthew. [mince pie in one hand!]

kirsty
December 25, 2005 11:14 AM

Hi, Your site seems really useful, and I hope you can help me. I have tried to contact the hotmail help service, but the page shows an error message when I try to send them my question, so I can't get help!
My problem has recently started, but I haven't changed anything.I have just re-formatted and re-loaded everything, but it didn't help.
When I use hotmail, the drop down menus drop down, but they are blank, and it's impossible to select anything. This means that I can't attach files etc. I have tried some of the suggestions on this site, but to no avail. Any suggestions? Thanks! Kirsty

Leo
December 25, 2005 7:30 PM

Sounds like a problem with javascript. I would check that your security settings are low enough to allow javascript to run. Or that hotmail has part of your "trusted" domains in Tools, Options, Security.

Natalia Travilina
December 27, 2005 4:34 PM

Dear Leo.
Please, help me. because I don't know who else could help me.
I have an account with hotmail.com for about 6 years.Last Friday, all of sudden, after I was sending Christams greetings I founded that my "ACCOunt closed. Access denied."
I e-mailed to hotmail service center asking them why it happened and was asking them to help me to reopen my e-mail box. No answer yet.
I was calling billing department (I have an account plus) - they said "Account is o'k. it's open".
Why I have this note- "Account is closed. Access denied."
I opened other e-mail box with hotmail - it's working fine.
Leo, I need to go to my inbox because I have many important e-mails and addresses for my business.
Please, help me what do I need to do?
I e-mailed them today again, but no answer yet.
please, answer me to burenat@yahoo.com
Sincerely, Natalia Travilina

Leo
December 27, 2005 8:56 PM

I can only suggest contuing to call MSN Billing and insisting that you get the support you're paying for. Hotmail is not known for good support. It's one of the many reasons I strongly DIScourage it's use for important and critical information. http://ask-leo.com/are_free_email_services_worth_it.html

andrex
December 30, 2005 11:18 AM

Dear Leo....I don't know what to do, is it my computer or is it just the hotmail account, I'm trying to open my account but is not working my wife's account neither, but i can open my account on another computer..what should i do?? On this computer everytime that I'm going to the home page of hotmail it's showing me this page " can not be displayed " why?... I called somebody to fix my internet and he said that I have to contact you guys...

Leo
December 30, 2005 10:32 PM

Did you try all the ideas in the article you just commented on? The most common one is the time being wrong, but many of the other ideas could all affect the problem.

shez
January 2, 2006 8:23 PM

I really need help! I cannot rank my hotmail emails by date or sender. Does anyone else have the same problem? I recently moved and the ranking doesn't work anymore - It's really frustrating because it worked just 2 weeks ago. The ranking is "disabled" - no underlining under date, sender, etc. PLEASE HELP!

Shez

Leo
January 4, 2006 9:10 PM

Sounds like javascript is turned off. Go to Internet Options, and in the advanced sections to make sure it's enabled.

Dale
January 12, 2006 9:35 AM

I had my free hotmail account closed today. 1-12-06. I had been accessing it through Outlook Express 6 and through their webpage. This appears to be a little reported phaseout by MSFT. Thanks for the MSFT knowledge base link Leo.

Dale

Evangelist G Roger Powell
January 18, 2006 10:54 PM

How do I re-download my MSN Hotmail back to my computer.

Leo
January 18, 2006 10:59 PM

I guess I don't understand your question. HotMail is a web service, so normally you don't actually download anything to your computer, you just view it in a web browser.

Dale
January 23, 2006 7:51 AM

1-23-06
On 1-12-06 I had my free hotmail account closed.
I had been accessing it through OE6 and through
their webpage. I thought it was a technical
problem. Hotmail informed me that they had received a few complaints from people and had
closed my account. They reopened the account
today and the account is accessible through both
OE6 and through their webpage. Thanks Hotmail,
Dale

Here are some Tips from MSN Hotmail Technical Support regarding emails:Check your contacts and recipients lits to make sure only the people who want to receive the message will receive it.
- Reduce the number of messages you send to large groups of people so they are less likely to think it is unwanted e-mail.
- Limit the number of chain letters, e-mail jokes, and other messages to help people recognize your e-mail as wanted and to make it more likely to be allowed past your recipients message filters.

Jeff
January 25, 2006 10:24 AM

I am having problems as well. For the past 3 days every email I receive is going directly into my Trash Folder; Safe list addresses, junk mail, first time writers, EVERYTHING.

Does anyone know a fix for this? MSN doesn't seem to, after 3 frustrating days of email exchanges with them.

I access the web with IE and then webinterface (www.hotmail.com) to get to my email, so it is not an Outlook type problem. There are no problems or changes to my settings either.

Any help would be appreciated.

Leo
January 25, 2006 10:43 AM

Normally that's a misbehaving anti-virus program on your end. Try turning it off to see if that makes the problem go away.

J.Taylor
January 28, 2006 1:35 PM

Some of my emails come back with FAILURE to deliver - why are some deliverable and others not? Also some of my entries into contacts by
a group are listed with a can not add - I don't understand this either. I am trying to list a committee as a group and have entered the individual addresses but some have that can not add bit. HELP

JT

Leo
January 28, 2006 2:59 PM

It *really* depends on the specific failure that's being reported. This article may help some: http://ask-leo.com/why_does_email_bounce.html

Nicky Mardia
February 2, 2006 3:42 PM

Hello Sir/Madam,

I have problem with my hotmail account. It seems that viruses are been send to my relatives and friends from my hotmail account. I would request you to please resolve this problem and block my hotmail account for a while from sending any Spam or viruses email attachments to others.

Any help would be appreciated.

Thanks
Nicky

Leo
February 2, 2006 4:04 PM

I have no control over your hotmail account, and so can do nothing. I recommend you read this article: http://ask-leo.com/someones_sending_from_my_email_address_how_do_i_stop_them.html

tony morland
February 6, 2006 3:22 AM

Hi, I am using two pc`s through a netear modem router with AOL as my ISP. I had the problem that only one pc could open hotmail without any problem.
the other one would open ti sometimes, but very slowly,
I lowered my security setting, unchecked HTTP.1.1 and checked Use TLS 1.0.
I can now get straight into hotmail through my AOL browser window,
Thankyou thankyou thankyou

Greg
February 7, 2006 3:34 PM

Hi Leo,

I'm having a problem with Internet Explorer;

it always crashes once I've read my Hotmail
e-mail, and tells me a GPF has occurred, right
after it tells me "has found an unknown problem
and has to close"; do you know any way to fix
this?

I don't have anti-virus installed, and
sometimes when I use Ad-Aware it crashes;
I haven't been able to effectively get rid
of mal-ware or spyware on my PC, which is an
Intel 200 MHZ. I'm also on dial-up.

Please let me know if I can fix this without
alot of hassle.

Greg.

Leo A. Notenboom
February 7, 2006 3:39 PM

Try this article: http://ask-leo.com/iexploreexe_has_generated_an_error_now_what.html

tom brannan
February 13, 2006 4:12 AM

My account keeps sending spams without my knowledge to addresses in my contact list.

Here is a response from one of many victims...


Tom,

I keep getting these emails about everyday from your address. They contain files posing as pictures when they are viruses.

"Virus Scan Result: The attachment(s) being forwarded with this message were scanned for viruses using Trend Micro. The following files contained virus(es) that could not be cured:
Attachments001.BHX
Because MSN Hotmail will not send attachments with incurable viruses the files were removed from this message."

Leo
February 13, 2006 10:03 AM

It may not be your account. See this article: http://ask-leo.com/someones_sending_from_my_email_address_how_do_i_stop_them.html

Julie
February 27, 2006 6:11 AM

I want to actually speak to someone. I know that may sound archaeic but I want to actually speak to a warm body. Someone with a pulse. I don't want just words on a page. I am having MULTIPLE problems with hotmail. More than I can list in one email. I'm ready to pack it in and get rid of my account altogether (despite the fact that I've had this address for years). Any suggestions/advice?

Leo
February 27, 2006 9:23 AM

Julie: one of the reasons that I DISrecommend free email services like hotmail for anything even slightly important is the point you raise. As far as I know, there is no real person available for the free service.

More of my opinion here: http://ask-leo.com/are_free_email_services_worth_it.html

Mike Neville
March 10, 2006 12:43 PM

I had an issue with receving and sending out emails via Hotmail. I found your website through Google and started going down the list of possible "fixes" Low and Behold, when I shut down the modem, computer and router, waited a few minutes and started up again, IT WORKED!

Thanks!

nadia
April 2, 2006 7:55 AM

please delete my hotmail account.the same id through which i hv sent email.

Leo
April 2, 2006 4:08 PM

You have to do it yourself. This article has more: http://ask-leo.com/how_do_i_delete_my_hotmail_account.html

Kaitlyn
April 4, 2006 10:34 AM

How do i get all of the spam off to where they cant e-mailme!? i get about 80 a day about nothung but JUNK!

Leo
April 4, 2006 2:03 PM

that would be this article: http://ask-leo.com/how_do_i_get_rid_of_all_this_spam.html

Help
April 5, 2006 12:42 AM

My hotmail keeps sending viruses to all my contacts. I have run a virus checker on my computer and there is no virus on my computer. So I am assuming the problem lies with my hotmail account. Has anyone else experienced this problem and do you know how to stop my account from sending all these emails and viruses? It happens about 5 or 6 times a day, even when I am logged off or not using the computer. Please help!!!

Leo
April 5, 2006 9:21 AM

It's VERY UNLIKELY that your Hotmail is "sending" anything. Hotmail is a service, and highly protected against those kinds of issues. What's more likely is the situation described here: http://ask-leo.com/someones_sending_from_my_email_address_how_do_i_stop_them.html

Nicole
April 6, 2006 6:03 AM

There was a question posted by: saima on March 28, 2006 at 09:13 stating that, "my pc was out of order since last april but now i've reinstalled it along with my hotmail account ,but the problem is that i've loosed all my contacts from my address book amongst them some are very important plz help me reinstall my previous address book,thanx."
This is the same problem that I have but I have noticed that you have not given her any directions. Can you please help me?

Leo
April 6, 2006 6:53 AM

The Hotmail address book has nothing to do with what';s on your computer. It's kept on Hotmail servers, and you can access your Hotmail account from any computer.

If your address book (or email) disappears, I know of no way to retreive it. The most common cause is not logging in to your account often enough (once a month, I believe). I've heard of it disappearing for a day or so and then reappearing, but if your contacts or email disappear and remain missing for several days, I don't know of a way to get them back.

This is why I SO STRONGLY recommend that you not use free email accounts for anything important. There is no support.

adair
April 18, 2006 7:23 AM

long story short-
screw hotmail. i'm getting another service.
i've had the same email addresses for 10 years. why i stayed with them this long, i don't know... this gigantic problem is further proof that hotmail is worthless.

your friend
April 20, 2006 8:53 AM

can anyone tell me what is the customer care number for hotmail? my account is closed and I need to activate it. i think i sent too many messages from that account and all were bounced so hotmail blocked my account. please let me know if you have contact number or email address. hotmail help didn't work with me. thanks.

Leo
April 20, 2006 9:34 AM

You want this article: http://ask-leo.com/how_do_i_contact_hotmail_customer_service.html - but I don't think there's any real customer service. It's a free service, and you're getting exactly what you paid for.

Gbenga
April 22, 2006 6:42 AM

Its very very simple,
try this

Run Start
For windows users, type the following command in the run box from start menu in the following order

regsvr32 Softpub.dll

regsvr32 Mssip32.dll

regsvr32 initpki.dll (this take several seconds to complete about 40 secs)

After you're done you should be able to sign in to MSN and hotmail

arsa
April 27, 2006 1:56 AM

my friends account got hacked. Can you reset the password(the email is written above) and send it to arsasyed@gmail.com.
-thanks

john
April 30, 2006 12:34 AM

itlooks like i have a new one for you. i have been in contact with msn support several times as well as my isp and so far no answers. im not receiving all e-mails? i can send e-mails to my aapt account from my msn account with no problems and i can reply back to my msn account no worries either, but if i create an new message from outlook express/microsoft outlook or my yahoo account the mail sends (with no mail returned message) but never turns up, if i reply to a message that come from my msn account it turns up imediately. i have been onto aapt's web mail page and sent a test e-mail from there and it worked, i then had 2 friends send test messages from there ends to my msn (2 x yahoo and 1 x pacific.net) and theres haven turned up either.msn said everything is ok from there end and same with aapt, and if its a fault with my pc why cant my other contacts e-mails being received? i hope you can help and i would be a very happy man if so. also is there a way of retreiving 1 of the messages sent ova a week ago as its rather important. sincerly john

argo
May 1, 2006 8:55 AM

What if I have a website and the emails that are sent to hotmails owners wont receive their mail?
can it be that hotmail marked my hosting server? my website address? someting?

Leo
May 1, 2006 9:29 AM

It could be all of those things and many others. This article is also a good place to start on that problem: http://ask-leo.com/why_is_my_mail_to_this_person_not_getting_through.html

Unofortunately, unless the mail bounces, I know of no way to get Hotmail to tell you WHY a particular peice of mail is not delivered.

mary k
May 3, 2006 4:47 AM

Help **
I signed up for the NEW Windows Live Mail (Beta) sign in through Internet Explorer & when I sign in from the log in page I get a yellow triangle w/ an ! mark, stating problems with this web page might prevent it from being displayed properly or functioning properly.

web address is : http//by104w.baylo4.mail.live.com

I can't get into my email & I don't know how to solve this problem ??? I regret changing from the regular HOTMAIL to Window Live Mail (Beta)

I am using my spouse'e email address to get some help.

thanks for your time & assistance. mary k

blackeye
May 8, 2006 1:36 AM

here how did i accessed hotmail:
1. go to msn.com or microsoft.com
2. search for "hotmail"
3. click on "hotmail" and it will open first page where you may enter your email address and password.

good luck.

John Bartlett
May 19, 2006 6:22 AM

I currently have a friend that I have contacted in the past using hotmail over many months but not of recent times. She has been in my Contacts list from the very start of using hotmail. Now when I send her emails I get a notice back from the Postmaster stating that it is not possible to forward the message to her address???
I joined an ISP (Hypermax) some time ago and using the same email address can send and receive emails from her without any problems. I can also send and receive emails from my Hotmail address to my Hypermax address ok BUT not to or from her????!!!!!
How is this possible?? She is not excluded from my contacts list, as previously stated I use to contact her using Hotmail without any problems. It's just now when I try to contact her or she tries to contact me, we both experience no transfers of data! This is very frustrating. Can you advise a possible solution to our problem

Regards
John

becky
May 28, 2006 5:37 AM

umm...dont know if you can resolve this, but on the log on page (for the whole computer, not just email) it says i have an email, apart from i dont, and also i dont want the fact that i might have an email shown there, what can i do?

David Kornbluth
June 7, 2006 12:31 PM

I have a TREO 700P with Sprint PCS that uses Versa mail. How can I get my emails from Hotmail as a pop3 so I do not have to get on the web each time? I understand from Sprint that hotmail is not supported by Versa mail.I am not computer liyerate.

Thank you,

David K

Flo Samuels
June 21, 2006 8:49 PM

Are others out there experiencing this--Yahoo Groups not talking to MSN and Hotmail accounts. I'm a member of six Yahoo Groups and moderate two. After Yahoo "upgraded" their Group message email services in the last two weeks, I and all other MSN and Hotmail account holders on these sites stopped getting messages or are getting maybe 30%. I wrote Microsoft tech support and they said to contact Yahoo and have Yahoo contact MS to work out the problem. Microsoft may lose many thousands of email accounts over this and tech support is clueless.

Jean
July 5, 2006 6:51 AM

I got a reply from Hotmail..wonders will never cease!! They maintain its to do with version of IE and temp files...will reintsall the lot and clear system and let ye know if anything changes :)

Jean
July 5, 2006 6:58 AM

OK this is response direct from them...let me know if this works...


My name is Jomary and I am responding to your issue as your account freezes while you are trying to access it.

Please disregard the previous message that I have sent to you. I sincerely apologize for the inconvenience this may have caused you.

Jean, I understand how frustrating this issue must have been on your part. Our product development team has determined that the current advertisement in the MSN Hotmail interface has caused the issue you are experiencing. They have rectified it so your account should now be working properly.

If you are still experiencing the same issue, please perform the following:

I. Please click your browser's "Refresh" button (or simultaneously press on "Ctrl" and "F5" keys on your keyboard).

II. Clear your browser's cache or temporary Internet files.

1. From the "Tools" menu, select "Internet Options."
2. On the "General" tab, under "Temporary Internet files", click on "Delete Cookies" then click on "OK."
3. Click on "Delete Files". Put a checkmark on the "Delete all offline content" checkbox, and then click on "OK."

III. Set your browser to check for newer versions of stored pages.

1. From the "Tools" menu, select "Internet Options."
2. On the "General" tab, click "Settings."
3. Under "Check for newer versions of stored pages", select "Every visit to the page."
4. Click "OK."

You are a valuable customer to MSN and we are glad to give you consistent and effective service.

Thank you for using MSN Hotmail.

Lucy
July 5, 2006 8:11 AM

I had the same reply Jean, but then when i went on to my hotmail this morning, all was fine and dandy. I reckon the problem was with hotmail itself, and not with our computers/accounts.

Paul Dimarco
July 10, 2006 3:46 AM

I can't thank you enough for sorting my email problem. One morning I was emailing as usual, but a couple of hours later I could get online but not access Hotmail. I must say I wasn't looking forward to wading through your long list of things to do. Fortunately I picked an easy-looking one to try , the "HTTP Version" Completely amazingly it worked first time when I unchecked "Use HTTP 1.1", and it has worked ever since. Super Fantastic!!!

Stacie
July 12, 2006 9:59 AM

I cannot send E-mails to my husband address. His address is Tsweeney@njm.com.....when I do send him a message, it comes back undeliverable, but gives the address of Tsweeney@targetlocal. I'm not sure what is happening, but it's pretty frustrating. Any help you can give would be grateful. Thank you

Leo Notenboom
July 15, 2006 4:39 PM

Check the entry for your husband in your address book. Also, have your husband email you and try simply replying to it ... if that fails, the problem is more likely on your husband's end.

Janae
August 7, 2006 10:15 AM

Hello Leo, in one day, I am unable to receive emails from people in my contact list. I still get them from business. I've never messed with anything, cuz I don't know how to, until now. I tried changing filters, lowering them, just in HOTMAIL, and it's still not allowing my friends to contact me. Businesses get in, and I emailed myself from Charter and my husbands hotmail acct., got those, but can't get others I used to get a few days ago. Please help!My business depends on it!

Leo A. Notenboom
August 8, 2006 9:14 AM

I've said it before, and I'll say it again: stop using free email services for anything important, especially a business. As you've seen it's much too risky. http://ask-leo.com/are_free_email_services_worth_it.html

avaneil
August 8, 2006 7:32 PM

Hi, Leo. When I send an e-mail message, I do not see it automatically in the sent box. I usually have to click a check box which I often forget to do. Is there a way that I can request that my sent messages be retained in the sent box?

Leo Notenboom
August 8, 2006 8:21 PM

Sadly no. This article has more: http://ask-leo.com/why_doesnt_msn_hotmail_save_my_sent_mail.html

Tamara J. Stevens
August 19, 2006 4:41 PM

Leo,
Links are not active when I recieve an e-mail in Hotmail. How can I unsubscribe to a mailing when the "click here" does not work?

Thanks;
Tamara

Leo A. Notenboom
August 22, 2006 9:23 AM

That's this article: http://ask-leo.com/messages_deleted_on_hotmail_can_i_get_them_back_somehow.html

Charlie Harner
August 24, 2006 7:35 PM

Leo,
I have been all over the net including MSN "official" support.
Nobody could help me to retrieve my MSN mail. I was up to 67 unread messages. Everytime I clicked on the emaail icon I would get the page not found error.

finally I read your web page and discovered the problem.............

Per your advise...
"HTTP Version: Some folks have reported that altering the version of HTML that IE uses helps resolve their issue. In IE: Tools, Internet Options Advanced, locate the entry HTTP 1.1 settings and uncheck Use HTTP 1.1. You may have to exit and reload IE for the change to take effect."

Simple setting simple resolution..
tx
ch
charlie_harner@hotmail.com

BTW I will let MSN struggle with this for a while.

Leo Notenboom
August 25, 2006 1:12 PM

Tamara: new article on that http://ask-leo.com/links_in_hotmail_emails_why_arent_they_active.html

Ian Beckwith
August 30, 2006 8:33 AM

Someone asked:- when i try to open up anyones my space or my email inbox from my msn messenger page thing...it brings up just a completely blank web page! just a web page with nothing on it at all...i can still access my emails by going to www.hotmail.com and signing in from there..but how can i resolve this ?
Posted by: ... at July 29, 2005 06:52 AM
I had the same problem and found the solution was to tell messenger to "forget me" on the sign in page and then logon again, selecting "remember me" and the issue was fixed. Spent hours of frustration over this for such a "simple" solution!!

me
September 10, 2006 4:40 PM

how do you change the time where it says 'sent' on new recieved messages mine is all wrong?

Leo Notenboom
September 10, 2006 7:59 PM

Well, to start with, make sure the clock on your computer is set correctly, including your timezone.

rose
September 16, 2006 4:04 AM

i was on holiday ,when i came back,my all mail is gone on hotmail. i just wanna learn if i m not reading my msn hotmmail ,did i lost all my mail?

Leo Notenboom
September 16, 2006 5:39 AM

This article covers that: http://ask-leo.com/messages_deleted_on_hotmail_can_i_get_them_back_somehow.html

carlo
September 22, 2006 5:29 AM

I have not checked my e-mail in a while and when I did, I had to re enter my password to get to my account. like it expeired or something and all of my emails were gone!!!!
I need to get those emails back, there are for my investigation case.
I need them for evidence.
CAN YOU PLEASE HELP ME?????

Leo A. Notenboom
September 22, 2006 9:17 AM

Please read this article: http://ask-leo.com/messages_deleted_on_hotmail_can_i_get_them_back_somehow.html

chris
September 24, 2006 4:49 AM

Hi Leo, i have a problem on my girl friend's ;aptop.. we can get on to all sites apart from hotmail and log into msn. this only happenwhen she came back into the uk from china.. but in china her msn was workign and she could access the hotmail site.. can you please help me to solve this problem..
thank you

Leo Notenboom
September 24, 2006 9:39 AM

There are several articles on this site relating to "why can't I access this website" - I'd point you at those.

jegil dugger
November 25, 2006 2:44 PM

How do I set up instant reply to people that email me?

Leo Notenboom
November 25, 2006 2:50 PM

With hotmail you cannot.

S
November 29, 2006 6:44 AM

I have another hotmail question. I have closed my hotmail account, using the steps you provided actually but the problem is this. I am sending emails via another service to the hotmail account that I've "closed" but they are not bouncing back. How come? What is worse, I can use the closed email and password to acces my MSN page and see the emails that have been sent to my account. How can I close the account entirely or at the very least, in the mean time just have the emails being sent to the closed account bounce back. Thanks so much

Leo Notenboom
November 29, 2006 4:08 PM

You may have closed it, but you kept on using it by logging into MSN with that account. MSN/Hotmail may well take that as a sign you really don't want the account closed. Stop using it.

Mails to closed accounts, or even non-existant accounts, are NOT guaranteed to generate a bounce message. Not getting a bounce doesn't mean anything.

GuyPolen
December 5, 2006 1:27 PM

I'm using Outlook to consult my hotmail-account. A few weeks ago, outlook is always asking my hotmail-password. I fill out the right password but unfortunately he never accept. He always comes back to ask the password. I tried everything: delete the account in outlook and then create again. Nothing works. Hower my password is correct because I can consult hotmail via Internet Explorer. Somebody can help me ? Thanks already !

Leo Notenboom
December 5, 2006 1:34 PM

Outlook support for free Hotmail is being turned off. More here: http://ask-leo.com/can_i_use_outlook_express_or_outlook_to_access_my_hotmail_account.html

Rick Appleton
December 10, 2006 4:45 AM

I was trying everything and getting nowhere. My hotmail account was logging in, but taking half an hour to show me anything. I found your site, but nothing was working... until I played with the numbers. It worked a treat! I had the number '101' and changed it to '23' (on the off chance that that may be a 'special' number) and hey presto, back to normal!

Thankyou!

anrea
December 22, 2006 1:37 PM

I have been having trouble lately logging into my accont and having to reset passwords to get in. Today I realized that all of my contacts have vanished, all 150 of them. I am devistated. Can you please let me know if there is anything that hotmail can do to help me get my information back?
Thanks

Leo Notenboom
December 22, 2006 5:21 PM

Not that I'm aware of. One of the many reasons I so strongly suggest not keeping all your information in only Hotmail.

n read
January 13, 2007 11:13 PM

i want to know if i can retrieve all my deleted hotmail emails for the last year or six months?

Leo Notenboom
January 14, 2007 8:57 AM

Nope.

noshad
February 6, 2007 11:30 PM

try opera for opening hotmail it works

Leo Notenboom
February 8, 2007 10:06 AM

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Hotmail.

Leo
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