Helping people with computers... one answer at a time.

There are many reasons why pictures don't show on websites. Some you can control, but others are problems with the websites themselves.

Why don't pictures show when I visit websites?

Website pictures show as red X's? Or perhaps the images are garbled? Or maybe they look stretched and out of proportion?

There are a number of things that can affect how pictures show up in your browser. Some you control, but many problems are also caused by the websites themselves.

Let's look at a few things that can happen.

If you get a red x like this: image, that's the browser's indication that it tried to download a picture but was unable to. If instead you get this little icon: image that's what the browser uses to indicate that it's still downloading the picture, but hasn't gotten around to trying (because it's busy download other items on the page) or at least hasn't yet given up. Be patient, and you'll soon either see the image or the red x.

What if ALL you get is red X's for all pictures on all sites?

Most browsers allow you to turn off downloading pictures completely as a way to download only the text of a website faster. The first step would be to check to make sure that's configured properly. In Internet Explorer, that's in Tools, Internet Options, Advanced, and then in the Multimedia section of the list, there's an item Show Pictures.

If that's set properly to show pictures, then you might check to see if you have any ad-blocking or content filtering software installed. Sometimes they can erroneously start blocking everything that isn't text.

If you're seeing red X's on only some sites, then it's more typically either a problem downloading or a web site design issue.

A common place for examples of both is eBay.

I've seen eBay simply be too overloaded to reliably deliver it's pages, and typically what happens is that images will fail. This can happen on other sites as well, and the thing to do is simply try again later.

eBay also lets you host photos of your auction items elsewhere, and sometimes people just get it wrong. They enter the location or name of their picture incorrectly, and hence the picture simply can't work. This also happens frequently on discussion boards where people try to post links to pictures that end up being incorrect.

Another common mistake is for a website to reference a picture by a path local to the designer's machine, say "c:\pictures\image.jpg", rather than via a proper URL, such as "http://example.com/image.jpg". To the designer it works, because there is a "c:\pictures\image.jpg" that their browser picks up when displaying the page for them. To the rest of us, it's another red X.

If a picture is garbled even after having been downloaded more than once (by hitting refresh), then it's probably a problem with the picture itself. There's nothing you can do but perhaps notify the website owner.

If a picture looks out of proportion, perhaps appearing squashed horizontally or vertically, that too it typically a website problem. HTML, the language used to make web pages, allows the designer to say "the picture is this big: x by y". If the picture is NOT that big, then the browser makes it that big by shrinking or stretching it. If I have a 200 by 200 pixel picture, and I tell the browser to display it as 100 by 200, then it's going to squish it together to make it fit (and it'll probably look horrible).

Finally, in the Advanced Options we looked at earlier, there's a setting labeled "Enable Automatic Image Resizing". That's not related to HTML sizing we just talked about, but rather it allows Internet Explorer to resize pictures to fit your window if they're too big. Resizing a picture can cause distortion and other problems so that's an option I typically turn off.

Article C2065 - June 15, 2004

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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Recent Comments
165 Comments

I have been trying to go on newlook.com and riverisland.com and the images of the items do not load, it is not the red x but the other symbol which you say means its taking its time, but i have accessed these websites many times before and they hacve worked, the problem has happened for the past 3 days now and only on the 3 computers in my house, i can access on my phone but not here, any ideas?

Posted by: sian at November 25, 2011 5:04 AM

@Sian
In your situation, I would first try clearing my browser cache.
What's a browser cache, how do I "clear" it, and why would I want to?


Posted by: Mark J at November 25, 2011 8:09 AM

It shows a different icon. It sortof looks like the still downloading one but it doesnt really. It has red, blue, and yellow and green w/ a blue background, any help???

Posted by: Taco at December 16, 2011 12:13 PM

i need help! my computer is doing a very strange thing. the comment written by celty is the same issue i am having but i cant seem to find the answer for it anywhere. i am not getting any red X or anything else like that. i am only getting white pages with the text and black lines. some images show and a lot do not. i have gone to the internet options in my control panel and checked everthything under multimedia. which i read would fix it. this did nothing to change the problem. it just started happening and i cant think of anything i did to make it happen. any ideas?
m

I'd have you start by clearing the browser cache: What's a browser cache, how do I "clear" it, and why would I want to?
Leo
03-Feb-2012
Posted by: Miffity at February 2, 2012 3:51 PM

@Miffity
Here are a few troubleshooting ideas:
- Try using another browser and see if you get the same result. That will eliminate a browser problem.
- Clear the cache as posted by Mark above.
- Check your hardware, maybe the monitor plug is loose
- Check and see if the problem is actually with the website... try to access it on another computer.

Posted by: connie at February 2, 2012 3:59 PM
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