Help! When I receive an email it's getting immediately deleted! Why won't email stay in my inbox? I'm on Hotmail.
I've actually gotten several questions along these lines, mostly relating to Hotmail. It's such odd behavior, that I wasn't sure where to even begin.
Then a reader clued me in...
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Leo, can you tell people who are having trouble with Hotmail going directly to the trash bin that they should try uninstalling McAfee SpamKiller? It worked for us, after Hotmail suggested that might be causing the problem. Thanks!
Thank you.
I'm not sure how Hotmail suggested it (hearing anything from Hotmail support seems a rarity), but on a little investigation, I also found this thread out at the McAfee support forums that seemed to indicate, and implicate, the same thing.
So, perhaps even if you're not running McAfee, but your emails seem to auto-delete, the first place to look might be your spam filter. It's possible that it's being over-aggressive ... or worse.
Related:
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Ask Leo! - Are free email services worth it?
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Ask Leo! - Are deleted emails really deleted?
Article C2332 - April 15, 2005
If junk mail filtering is turned off, the next most likely culprits are: anti-virus software on you machine, and/or a misconfigured message Rule (Tools->Rules and Alerts). I'd check 'em both.
Posted by: Leo at August 12, 2005 7:32 PMThanks Leo,
Posted by: June Jung at August 14, 2005 4:00 PMYou were spot on, it was an over-zealous message Rule.
Some of my emails are flashing through the inbox but i cant find them in either junk mail or deleted box. I am using MacAfee. Are they just being vaporised?
Posted by: ian at January 15, 2006 4:59 PMCertainly could be. Try turning off MacAfee's email processing and see if the behavious stops. If it does .. check with MacAfee support for what to do to make it behave properly.
Posted by: Leo at January 16, 2006 5:54 PMTa! Very useful. You saved me even more stress with the anti virus advice. i can get back on ebay now
Rob, Manchester UK
Posted by: rob at February 8, 2006 3:45 PMIf either of the recommendations above resolve your issue then the most likely suspect is that your view (message with preview) on and your settings on reading pane options under options, other is set to mark items as read after they are selected and viewed for 5 seconds. The messages drop off of that pane and appear to be deleted but are actually reflecting a status of read which your indicator on the In Box shows as being decreased every 5 seconds (default is 5 seconds).
Posted by: tommy johnson at December 14, 2006 6:07 AMI've got similar problem happening right now.
Emails in the inbox are being deleted half a second after being in the inbox. This is actualy also affecting the webmail client. It deletes them from that as well.
The computer is running Norton, not MacAffee. I turned of the spam filter, and then and turn off norton completley. I also messed around with all the reading pane options.
Posted by: Chase at December 15, 2006 9:18 AMforgot to mention :
only if outlook is closed, I can except emails from my webclient.
Posted by: chase at December 15, 2006 9:24 AMNow that seems to be a configuration of your Outlook client to remove all mail from the server. It sounds like you have a POP client configuration where under Tools email accounts and look at the properties of your email account (select and click change on the email account in question). Once there click on more settings and look at your Advanced tab settings. It should allow you to make the change to leave a copy of your messages on the server. I have mine set for one day since I have so much mail that I receive and don't want to bog down my performance when I check email from the web.
thanks and let me know if that works.
Posted by: tommy johnson at December 18, 2006 4:59 AMThomas
My mails seem to be deleting from my inbox and I have tried to use the above information and no of them has worked I am using outlook 2003(win xp sp2 and our network runs on 2003SBS and we host our own Exchange mail server
Posted by: Hannington at October 6, 2009 5:30 AM