Help! When I receive an email it's getting immediately deleted! Why won't email stay in my inbox? I'm on Hotmail. I've actually gotten several questions along these lines, mostly relating to Hotmail. It's such odd behavior, that I wasn't sure where to even begin. Then a reader clued me in... Leo, can you tell people who are having trouble with Hotmail going directly to the trash bin that they should try uninstalling McAfee SpamKiller? It worked for us, after Hotmail suggested that might be causing the problem. Thanks! Thank you. I'm not sure how Hotmail suggested it (hearing anything from Hotmail support seems a rarity), but on a little investigation, I also found this thread out at the McAfee support forums that seemed to indicate, and implicate, the same thing. So, perhaps even if you're not running McAfee, but your emails seem to auto-delete, the first place to look might be your spam filter. It's possible that it's being over-aggressive ... or worse. Related:
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I'm using Outlook 2003 and all my mail is now being moved automatically into my Deleted Items (it was previously working fine). They appear briefly in the Inbox then just move, also when I open Outlook the mail that has arrived overnight is there...briefly, then one by one is shunted into Deleted Items. I've checked the Junk Mail settings and it is set to "No Automatic Filtering" and there are no blocked domains or anything. There is no other spam filter installed. I've trawled through Outlooks options, googled and KBed. Any suggestions? (Win XP SP1 workstation, our network runs on Win2000SBS, we host our own Exchange mail server )
Posted by: June Jung at August 11, 2005 12:16 AMIf junk mail filtering is turned off, the next most likely culprits are: anti-virus software on you machine, and/or a misconfigured message Rule (Tools->Rules and Alerts). I'd check 'em both.
Posted by: Leo at August 12, 2005 07:32 PMThanks Leo,
Posted by: June Jung at August 14, 2005 04:00 PMYou were spot on, it was an over-zealous message Rule.
Some of my emails are flashing through the inbox but i cant find them in either junk mail or deleted box. I am using MacAfee. Are they just being vaporised?
Posted by: ian at January 15, 2006 04:59 PMCertainly could be. Try turning off MacAfee's email processing and see if the behavious stops. If it does .. check with MacAfee support for what to do to make it behave properly.
Posted by: Leo at January 16, 2006 05:54 PMTa! Very useful. You saved me even more stress with the anti virus advice. i can get back on ebay now
Rob, Manchester UK
Posted by: rob at February 8, 2006 03:45 PMIf either of the recommendations above resolve your issue then the most likely suspect is that your view (message with preview) on and your settings on reading pane options under options, other is set to mark items as read after they are selected and viewed for 5 seconds. The messages drop off of that pane and appear to be deleted but are actually reflecting a status of read which your indicator on the In Box shows as being decreased every 5 seconds (default is 5 seconds).
Posted by: tommy johnson at December 14, 2006 06:07 AMI've got similar problem happening right now.
Emails in the inbox are being deleted half a second after being in the inbox. This is actualy also affecting the webmail client. It deletes them from that as well.
The computer is running Norton, not MacAffee. I turned of the spam filter, and then and turn off norton completley. I also messed around with all the reading pane options.
Posted by: Chase at December 15, 2006 09:18 AMforgot to mention :
only if outlook is closed, I can except emails from my webclient.
Posted by: chase at December 15, 2006 09:24 AMNow that seems to be a configuration of your Outlook client to remove all mail from the server. It sounds like you have a POP client configuration where under Tools email accounts and look at the properties of your email account (select and click change on the email account in question). Once there click on more settings and look at your Advanced tab settings. It should allow you to make the change to leave a copy of your messages on the server. I have mine set for one day since I have so much mail that I receive and don't want to bog down my performance when I check email from the web.
thanks and let me know if that works.
Posted by: tommy johnson at December 18, 2006 04:59 AMThomas